We were booked to stay at this location and day of arrival, there were workers covering the roof - replacing it - making all kinds of noise. There was no prior notice that this would be happening - we had booked in advance. We ended up staying elsewhere - my mom had just passed and needed something quiet for a small getaway. Went past the hotel the next morning - workers still making noise replacing roof. Asked for a refund the minute we got to the other hotel, which was 15 minutes past the Comfort Inn check-in time - they would not even consider a refund. They charged us for a room that we didn't stay in even though we notified them right away of the reason we could not stay and that we had not been told this was going on - therefore, didn't have the opportunity to book another hotel prior. Didn't get any feedback from directly writing to the Manager at this hotel, sent two notes to corporate and there is nothing they will do. There is NO WAY that I would stay in this hotel or any other Comfort Inn. Poor customer service!
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- Also Known As:
- Comfort Inn And Suites Ann Arbor
- Comfort Inn & Suites Ann Arbor Hotel Ann Arbor
- Comfort Inn Ann Arbor
- Ann Arbor Comfort Inn