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Courtyard Ann Arbor
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Reviews (260)
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All reviewstypical courtyardlobby bistrofront deskcourtyard by marriottupgraded to a suitestationary bikenice optionpower outletswould stay here againfree weightsstarbucks coffeelounge areaup to datebusiness tripnice hotelindoor poolhotel is located
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A TripAdvisor Member
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Reviewed 7 November 2017 via mobile

The building seems to be old, judging by the old squeaky elevators, bath tubs and walls. It does however look well updated in the hallways and the rooms. The walls are quite thin. I clearly hear conversations in the hallway. Also I was awoken at 4am by the snoring of the occupant next door and couldn’t sleep after that.
The Bistro is unfortunate - very limited options. I love the staff there though - very attentive, helpful and efficient.
It’s unlikely I’d be staying again in this hotel given the other hotels around it which I’m sure will let me sleep better.

Stayed: November 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 7 November 2017

Thank you for taking the time to share your recent experience at the Courtyard Ann Arbor with us.

As our guest comfort is of our hotels is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our guest experience. Please note the Courtyard by Marriott Bistro will be releasing a new menu the end of December 2017. The menu looks amazing!

As a valued Marriott guest, we hope you choose to stay with us whenever your travels bring you back to Ann Arbor.

Sincerely,
Tracy Murley
Director of Sales
Courtyard by Marriott
annarbordos@ih-corp.com
734-302-7424

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

Conducted a Training seminar here for a week. Very nice facility with plenty of offerings for a business meeting. Only complaint (I will get it out of the way) is the air conditioning did not work for 2 days. Fortunately it happened on days when it was relatively mild weather, so we survived. There were people attending to it and attempting to fix it, but 2 days to fix something is too long.

The infrastructure for the Training was very well organized. Walter was always available and ensured that our every need was met. Of particular note is that they provided Water in jugs, a bucket of ice was always available, plenty of beverages and Coffee with real cups. Good attention to the environment and minimum wastage of paper, plastic etc. They had real spoons to stir your coffee and not the plastic stir sticks. Food was good and there was an interesting variety of foods even catering to the gluten free and the vegetarians in the group.

An outdoor seating area which was quite nice to sit and enjoy your lunch or to break away to make a phone call during breaks.

Rest rooms were clean and had background music playing through speakers, a detail commonly missed in most establishments.

Overall, a great location to host a seminar. Well done!

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank kumarcheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 3 October 2017

Thank you for sharing your experience at the Courtyard Ann Arbor.

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Tracy Murley
Director of Sales
Courtyard by Marriott
annarbordos@ih-corp.com
734-302-7424

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

Nice and quiet. Comfortable bed and room. Had a king suite that was very nice. I liked that there was some separation between the bedroom and the workspace area. Staff was very friendly. Don't typically stay at Marriotts, but will probably be back here on my next stay in Ann Arbor.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank CoffeeTalk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 22 September 2017

Thank you for sharing your experience at the Courtyard Ann Arbor .

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Tracy Murley
Director of Sales
Courtyard by Marriott
annarbordos@ih-corp.com
734-302-7424

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

The room was clean and comfortable. The AC unit was difficult to control. A little pricey but I guess Ann Arbor has a little to do with that.

The breakfast was good and the service was fast. I like this style of food service better than a buffet.

Stayed: September 2017, travelled on business
Thank Brent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 13 September 2017

Thank you for sharing your experience at the Courtyard Ann Arbor.

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Tracy Murley
Director of Sales
Courtyard by Marriott
annarbordos@ih-corp.com
734-302-7424

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

We came up to Ann Arbor to surprise family during a rather large event going on in the area. I'm from A2 so I'm familiar with the hotels on Boardwalk and thought nothing of booking with any of them.......mistake!! Honestly we wouldn't stay at this hotel again solely because of the room heater/cooler. We all woke up the first morning with terrible sore throats (after being on the road for 13 hours, arriving, checking in only to get to our room and start unloading to find we didn't have a fridge or coffee maker?! We book only with hotels that do have, @ least, a fridge for our daughter's needs. They'd just gone thru a "re-do" & "all refrigerators weren't in yet," except who cares the reason? Just have what you advertise!!) anyway so I glanced into the room unit and it was CAKED with dust, debris & mold-looking yuck! This hotel was not up to typical Marriott standards, very disappointing. On a positive note, after the front desk clerk moved our room (making sure to state "this was her last room" like we were a problem because we needed a fridge?!) we were put right next to the elevator and linen closet, neither could be heard in the room itself, only when you were in the bathroom or the closet area. The room's window looked out over a roof that was also full of debris, it just felt dirty in the room and that was after a recent hotel overhaul? As I said, we won't be staying with this site again and I'll have family check into any Marriott in Ann Arbor (A2) that we may be considering staying in again so we're not stuck paying a high price tag for sore throats that required a doctor's visit once home, after a 3 night stay. Bummer.......

Stayed: September 2017, travelled with family
Thank yoyojustask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 11 September 2017

Thank you for taking the time to share your recent experience at the Courtyard Ann Arbor with us.

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Please note the Courtyard by Marriott brand does not include refrigerators in guest rooms, we do have some rooms with refrigerators as a courtesy. We are hoping by the end of 2017 all rooms will have refrigerators, until this project has been completed we do not advertise refrigerators in guest rooms.

As a valued Marriott guest, we hope you choose to stay with us whenever your travels bring you back to Ann Arbor.

Sincerely,
Tracy Murley
Director of Sales
Courtyard by Marriott
annarbordos@ih-corp.com
734-302-7424

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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