I love this hotel because the people that work there. From the moment you arrive a young man named Israel is waiting for you with a big smile, then Miss Ericka gives you the best service at check in. Breakfast time miss Alexandra greets you big smile and a hug (can you believe that)Then miss Carolina takes your order with a very professional and courteous attitude.There are more people to add and I have not learned their names. Keep up the good work
Dear Mr. Navarrete,
Thank you very much for your wonderful comment, for us it is an honor to have your presence in our facilities.
Our staff is even more motivated to read your opinion.
We look forward to your next visit and wish you a happy day.
Best Regards,
José Vicente Mayorquín
General Manager
Excellent hotel. The restaurant is very good, excellent service but I expected more from the food. Very good to relax. The swimming pool has a great view. Good sauna and spa. Perfect place to disconnect in Santa Cruz.
Dear Mr. Ramos,
Thank you so much for your kind comment, for us to know your opinion it is very important.
Our main objective it is your satisfaction, the executive Chef read your observation so we can improve our service day by day.
It would be a pleasure to welcome you again at the hotel.
Best Regards,
José Vicente Mayorquín
General Manager
its was very nice to stay in an "international standards" hotel in Santa Cruz.such an offer was missing in Santa Cruz !the room was large, conmfortable and what a silence !it's a pitty it has been raining all days because the swiming pool is very nice.
Dear Sir,
Thank you very much for your comment. We are happy we had your visit. Our staff work constantly following our brand international standards to give you a memorable stay. We hope we have you soon at the hotel.
Have a great day!
kindly,
José Vicente Mayorquín
General Manager
I really enjoyed breakfast. Big choice. I also appreciated our late checkout without additional cost . I couldn't understand that there was nothing in the mini bar and therefore I almos died for sed .
Dear Mr. Claus,
Thank you very much for your comment, for us to know your opinion is very important.
Our main objective is your satisfaction so your observations are a great help to improve our services constantly.
We wanted to let you know that the minibars are filled according to the request of each host, we regret that we did not provide the information during your stay.
We would love to welcome you again and wish you a happy day.
Cordially,
José Vicente Mayorquín
General Manager
We were in Santa Cruz for a business trip and stayed for a week. This hotel is not a 4* by US standards at all. At best, it is a 3* . A few of the nuisances you can expect:
1. Air Conditioning is usually off or barely on in the lobby or the restaurant. We sweated every day. Actually the moment you step out of your room, you will be start to sweat as the AC on the floors is off.
2. Service at the restaurant is horrible. All that they are worried about is to get to know your room number and then forget about you. Every day at least 2 or 3 people will ask you for your room number every time you ask for someone to bring you something while seated at the restaurant.
3. Breakfast buffet nothing is refrigerated, cheeses slices are melting in front of you, old stale bread that is reused every day until consumed. You will see the same bread served for lunch and dinner. Food flies hovering the buffet. The omelette station is a small stove with a burnt sauté pan, where they will cook your food. The fruit is just on bowls at room temperature! Not even refrigerated. Flies over it.
Dinner: The salad bar is not refrigerated!! Literally they have food displayed on platters at room temperature. Did they missed the Food Safety Classes here?. Food from the menu is great, but it takes forever to get out of the kitchen. Bar drinks take a long time too.
You will see many guests having to flag down servers as they don’t check on you at all. There is a major need of training and having a manager on duty at the restaurant.
Rooms: Rooms are clean and in good shape. But don’t expect your Air conditioning to go below 75F. All the people in my group had the same issue in separate rooms.
Pool area on top of the roof is nice. Sauna was not working during our stay. Ladies at the front desk were very helpful and attentive to every need
Advice to management, train your restaurant staff!. Protect your guests by serving food following US sanitation standards , and please! TURN the AC ON!!
If you want to see how is supposed to be, take a drive to the Marriott and you will see!
Dear Mr. Ramon,
Thank you very much for sharing your comment, for us to know your opinion is very important.
On behalf of Radisson Hotel Santa Cruz we offer you the most sincere apologies for the inconveniences.
Our main objective is to meet your needs and exceed your expectations. We wanted to let you know that your observations were read in our management meeting with our heads of the areas involved who were responsible for taking corrective measures to improve our services.
We would love to welcome you again in order to change the perception you have of our services.
Cordially,
José Vicente Mayorquín
General Manager
