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Larry C
USA

The Only True 5 Star Hotel in Santa Cruz

5.0 of 5 bubblesReviewed 2 Jul 2019
Been around the world 25 times and traveled thru 156 countries. This Marriott is by far the nicest hotel in Santa Cruz as I have stayed in far too many here to know the difference. The price is very low for what you get. This nice of a hotel in my home country would cost $400 per night and a line of people to stay. This one in Santa Cruz is barely over $100. Hard to beat and the food in the restaurants is exceptional
Date of stay: July 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controller at Marriott Santa Cruz De La Sierra Hotel, responded to this review
Responded 13 Jul 2019
Larry C,

It is a pleasure to know your comments, we hope you can visit us soon.

We are happy that you have chosen us.

Best Regards,
Xiomara Vargas.
Rooms Controller.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (142)
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30 - 35 of 142 reviews
Reviewed 16 June 2019 via mobile

Marriott is fairly new hotel with great location to restaurants and the shopping.
Rooms are large and nicely furnished. The staff is very friendly and helpful. Good gym and pool. And the best thing is that the hotel restaurant serves delicious food.
Excellent choice.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank TomLuke123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controler at Marriott Santa Cruz De La Sierra Hotel, responded to this reviewResponded 13 July 2019

TomLuke123,

Thanks for your comments.
We hope you can visit us soon to bring you many more brilliant experiences.

Best Regards,
Xiomara Vargas
Rooms Controller.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2019

Santa Cruz is a very interesting city, and Hotel offer has grown substantially over the years, but I must say this Hotel has found its place in the city, very modern but yet with the warmer treat from its staff, definitely makes it a great choice in town

Room tip: Get any room on the corner,
Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank Robgly U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controller at Marriott Santa Cruz De La Sierra Hotel, responded to this reviewResponded 13 July 2019

Robglyjoseu,

It is a pleasure to know your comments.
We are also happy that you have chosen us.

Best Regards,
Xiomara Vargas.
Rooms Controller.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2019 via mobile

For the last year I stayed at a hotel in the Bonvoy program for work so lately I’ve been trying to build up the points. This was by far the best experience I’ve had so far. Check in was awesome. When I called to ask about rates I was given better rates than online. I was also immediately attended by a person rather than a machine with options to chose from on the phone:

The breakfast was A+, and open till 11.
I got a solid workout at the gym, which had good cardio equipment and weights as well as enough space to cross train.

Parking was FREE which is a plus. Overall just great. Comment your questions because I can’t say enough good things

Date of stay: May 2019
Trip type: Travelled on business
Thank fardo37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controller at Marriott Santa Cruz De La Sierra Hotel, responded to this reviewResponded 13 July 2019

Fardo37,

First of all, Thank you for being an Elite member!
It is a pleasure to know your comments. We hope you can visit us again.

We look forward to bringing you many more brilliant experiences.

Best Regards,
Xiomara Vargas.
Rooms Controller.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2019

Second time back at this Marriott and they are simply the best overall in service, quality, comfort and cleanliness. Front desk, room service, bedding and cleanliness are excellent. I stayed about a week and look forward to my return. The Exec Lounge is also really nice to visit - quiet and services for food and beverage are wonderful!

Date of stay: May 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank AnnieTinMia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controller at Marriott Santa Cruz De La Sierra Hotel, responded to this reviewResponded 13 July 2019

AnnieTinMia

It is a pleasure to know your comments and to have you again at our property.
We hope you can visit us soon again.

Best Regards,
Xiomara Vargas.
Rooms Controller.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2019 via mobile

Titanium status member approves.
Very nice property with helpful staff.
Location is convenient for financial district.

Lobby has a modern and open feel.
Room was spacious, clean and comfortable.

The pool was beautiful and the gym facilities were very good. Popular spot and rightfully so. Impressive.

Breakfast was tasty and fantastic value

Would not hesitate to return.

Date of stay: May 2019
Trip type: Travelled on business
2  Thank 619lukasp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarriottH2, Rooms Controller at Marriott Santa Cruz De La Sierra Hotel, responded to this reviewResponded 13 July 2019

619lukasp,

First of all, Thank you for being an Elite member!
It is a pleasure to know your comments and we hope have you again at our property.
We hope you can visit us soon.

Best Regards,
Xiomara Vargas.
Rooms Controller.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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