The hotel is just off the main city-center plaza which is convenient. The rooms are clean. The front desk charged us at check-in like normal and then asked for a credit card later that same day, and the next. Not sure why. We did not have towels and had to ask for them - and we were told they didn't have any available. We got stuck in the elevator three times - luckily we could get the door to open with brute strength. There were leaks in the room and stains. There were many small items that kept happening and made our stay less than perfect.

The matter is very simple: this is not a 5 star hotel, but only 3. Rooms, cleaness, lobby, breakfast, all is at a level of a decent 3 stars. All people disappointed are because we read 5 stars in the hotel features, but it simply is not. If you are on a budget, book here. If you look for something luxury, cosy and nice, go somewhere else.

This is a lovely hotel right on the main square with a beautiful view of the church. The staff were friendly and helpful. They helped us find a private taxi to Samaipata and quickly responded if we needed anything. I was tired and forgot my phone in the breakfast restaurant and when I realized it and returned the staff member immediately knew why I was there and retrieved it and returned my phone. Very honest and safe and comfortable hotel. The breakfast was also wonderful and they made individual omelets too! The only suggestion I have is the beautiful restaurant outside facing the Plaza and church was understaffed. The staff was friendly but it took a long time to get waited on and served...having worked in restaurants myself it was clear this was not due to the staff but a problem with a lack of staff or people helping staff. The outdoor restaurant is so beautiful it would be nice to address this lack of staffing issue.