Our room was huge. Beds were comfy. Very clean. The indoor and outdoor pools were amazing. Received a free drink voucher when we arrived. Staff was polite. Loved the food. Great flavor and plenty of it. The A/C worked very well. For the most part the hotel was very quiet.
The only negative encounter was at the bar. The servers weren't paying attention to guests. They were busy talking to each other or on their cell phones most of the time.
Dear
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I loved staying at this hotel for its nice location, the good service, the wonderful garden & pool and I especially enjoyed all the art works inside the hotel. The art objects and the wooden pieces of furtniture give the hotel a warm atmosphere. The staff were very attentive and always ready to help, with a smile. Spacious rooms, good breakfast with great egg station and much more.
Dear Mrs.
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The amneties and the service are great!!! The water slide for the kids is awesome! And having the indoor pool is the best if the weather is not great to be in the outdoor pool. Perfect hotel for grownups and kids. It is in the best neighbourhood in Santa Cruz close to shopping malls, restaurants, supermarkets etc.
Dear Nicole
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This rating is a 1 star because I can’t rate it ZERO. The showers only have slightly warm wáter, much colder tan body temp, and they try to convince you that you don’t know how to turn the handle. After claiming to have fixed it 5 times, without doing anything, they agreed to move me to another room…. Which also had the same cold shower.
The beds are rock hard. And pillow just as hard. Harder than my carpeted floors at home. Ants in the room. Filet minon tough and almost imposible to chew.
Half of the hotel faces a mall with a huge Electronic screen on the wall facing the traffic and hotel, flashing its lights and messages 24 hours a day. Even closing the blackout curtains left flashing lights over and under it.
Some of the rooms have the AC programed to turn off at 11 pm. You then wake up sweating and have to get up and turn it back on, though it defaults to fan only, so remember to turn it to AC.
Dear Sir
We are very sorry for the inconvenience during your stay, all your comments have been referred to our general manager to take the necessary measures and avoid future incidents.
For us it would be a pleasure to receive him in the future and to have his experience of him with our services.
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Confortable beds, quiet room but it needs to be more darker. Install blackout curtains please, it took me a while to fall asleep. Other than everything else was good, like the room service and the breakfast the next day.
Dear Mr. Freddy
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We hope to have your presence on a future visit to Santa Cruz.
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