Stayed here when the American Airlines flight broke down and they paid for the hotel. Now it could be that they were just not used to the number of people checking in and had not checked all the rooms but our room was a dump! I probably should have gone back to reception and demanded another room but after being stuck for 12 hours in La Paz airport all I wanted was to go to sleep!
The only thing on the plus side was that it was big and spacious. When I turned on the taps brown rusty water came out which didn't seem to go away! Also the shower didn't work as no hot water came out. Not that I felt like having a shower as the cold water was brown and rusty like the basin taps!
The wall in the bedroom had a large chunk peeling paint in one corner and I suspect it wasn't a room they would normally hand out.
The hotel looks well past it's sell by date and they obviously don't spend any money on its up keep. I would be surprised if there were not far better options in town!

Everything is so wrong with this property that I don't know where to start. I can remember few hotels where I've felt so helpless. I encourage everyone not to stay here. It's extremely expensive for what you get. I was staying for 3 nights but after the 1st one I left immedately and checked in Cortez Hotel, also in the center, 20% cheaper and much much better!

Every town in Latin America has a 'Gran' Hotel. I look for them. They are located in the center of downtowns, are built big and first-class, and are invariably a generation out-of-date. Gran Hotel Santa Cruz is a prime example. (plaque in lobby: 'since 1952') This one has a nice, big atrium restaurant and does a trade in meetings. Pool area is a nice little oasis and the gym is more than adequate for most things. The Gran even has staff that appear to have been there for decades. Location is a couple blocks from the principal plaza and near everything. A new boutique hotel has opened on the plaza, but otherwise the Gran is the best choice in center of this town. Rooms are enormous with large all tile bath with tub. Only one small window though in room 610. It appeared there are several room types and possibly an annex near the pool. Hallways are dark and underlit, although area near elevators are spacious. Wifi reception spotty at times and TV channel selection not extensive. A very unfortunate painting of questionable taste hangs behind the front desk in lobby.