Dear Mrs. Claudia, thank you very much for sharing your experience with us. At Hotel Cortez we value the opinions, observations or suggestions that our guests leave us, and we work daily in a continuous improvement, always looking to give our customers the best. Thanks to your comment, we will review our procedures and make predictions so that situations like your experience will not happen again. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz. Kindest regards and thank you for the preference, Maria José M. - HOTEL CORTEZ