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mosino58
Washington DC, District of Columbia

Great costumer service!!!!!!!!!!!!!!!!

Review of Hotel Cortez
5.0 of 5 bubblesReviewed 13 Nov 2018
My stay was awesome, employees goes above and beyond to make sure guests enjoy their stay, looking forward for my next stay, the food at the restaurant is delicious, thank you very much to the staff. With best regards, Miguel Mosino
Date of stay: October 2018
Room Tip: Nice rooms
Trip type: Travelled solo
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MariaJoseM1779, Marketing Digital at Hotel Cortez, responded to this review
Responded 14 Nov 2018
Dear Mr. Musino, thank you very much for sharing your experience with us. We are pleased to know that you enjoyed your stay. Receiving this type of comment motivates us to continue improving every day to provide our guests and clients with an unforgettable experience! It will be a pleasure to welcome you in another opportunity to visit Santa Cruz, to enjoy once again the experience of being a guest of Hotel Cortez. Best regards and thanks for the preference. Sincerely, Maria Jose M - HOTEL CORTEZ
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 October 2018

The rooms were nice and clean, the staff was very helpful, and the food was excellent. I would highly recommend this hotel to anyone staying in the Santa Cruz area. There are many restaurants in walking distance as well as tourist attractions within a 20-minute walk.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank NancyCook1329
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MariaJoseM1779, Marketing Digital at Hotel Cortez, responded to this reviewResponded 13 October 2018

Dear guest, thank you very much for sharing your experience with us. We are pleased to know that you enjoyed your stay. Receiving this type of comment motivates us to continue improving every day to provide our guests and clients with an unforgettable experience! It will be a pleasure to welcome you in another opportunity to visit Santa Cruz, to enjoy once again the experience of being a guest of Hotel Cortez. Best regards and thanks for the preference. Sincerely, Maria Jose M - HOTEL CORTEZ

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Reviewed 31 May 2018 via mobile

It was a good choice. Cleaning room, good breakfast with many options, good restaurant with no expensive meals, well equipped gim, nice people to help you any time. Around there are options of many restaurants and it not far from airport.

Date of stay: May 2018
Trip type: Travelled on business
Thank vborin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Jose M, Marketing Digital at Hotel Cortez, responded to this reviewResponded 2 June 2018

Dear Mr. Vinicius, thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay. At Hotel Cortez we work to satisfy our guests and improve every day to provide them the best. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz, to enjoy one more time the experience of being an Hotel Cortez Guest. Kindest regards and thank you for the preference. Sincerely, Maria Jose M - HOTEL CORTEZ

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Reviewed 18 March 2018

I have been to Santa Cruz several times visiting family, but this is the first time I stay at a Hotel. This Hotel as been in business for near 50 years and it is still one of the best in Santa Cruz. It has a very pleasant environment, the rooms are very comfortable. As my husband stated "the cleanest hotel bathroom ever". The staff is very friendly and using their own taxi fleet was very reassuring and they all were so polite and friendly.
The location is just right. Not that far from downtown, near a nice boulevard avenue (Ave. Monseñor) full of nice restaurants and far enough from the noisy streets.
I would strongly recommend this hotel to anyone that is going to Santa Cruz.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Raquel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Jose M, Marketing Digital at Hotel Cortez, responded to this reviewResponded 19 March 2018

Dear Mrs. Raquel, thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay. We ratify our commitment to be better every day, always looking to provide our guests and clients with the 5 star attention they deserve. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz, to enjoy one more time the experience of being an Hotel Cortez Guest. Kindest regards and thank you for the preference. Sincerely, Maria Jose M - HOTEL CORTEZ

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Reviewed 13 March 2018

Super clean, modern, convenient layout and functionality of furniture. Staff top of the line, responsive, helpful, polite. Great breakfast. Wonderfully maintained and beautifully landscaped outdoor courtyard area, and totally private. A real refuge from the busy streets of Santa Cruz.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank L B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Jose M, Marketing Digital at Hotel Cortez, responded to this reviewResponded 14 March 2018

Dear guest, thank you very much for sharing your experience with us. We are pleased to know that you enjoyed your stay. Receiving this type of comment motivates us to continue improving every day to provide our guests and clients with an unforgettable experience! It will be a pleasure to welcome you in another opportunity to visit Santa Cruz, to enjoy once again the experience of being a guest of Hotel Cortez. Best regards and thanks for the preference. Sincerely, Maria Jose M - HOTEL CORTEZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

We stayed here with a group of coworkers to work on a big project. However, we struggled sleeping at night because it was really loud. Every staff member is very jice and the restaurant has good food and prives. The pool, the jacuzzis and the sauna are all amenities that you must try.

Date of stay: February 2018
Trip type: Travelled on business
Thank clauslovestea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Jose M, Marketing Digital at Hotel Cortez, responded to this reviewResponded 22 February 2018

Dear Mrs. Claudia, thank you very much for sharing your experience with us. At Hotel Cortez we value the opinions, observations or suggestions that our guests leave us, and we work daily in a continuous improvement, always looking to give our customers the best. Thanks to your comment, we will review our procedures and make predictions so that situations like your experience will not happen again. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz. Kindest regards and thank you for the preference, Maria José M. - HOTEL CORTEZ

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