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TravelRiza
California

Excellent Service - History, Comfort and Hospitality All in One

Review of Hotel Cortez
5.0 of 5 bubblesReviewed 8 Dec 2024
My friends and I had the pleasure of staying at this charming and historic yet modern hotel. The pool and grounds/garden were beautiful, a serene place to relax. Our room was clean and spacious, adding to the comfort of our stay.
More than anything, it’s the hotel staff that truly shines! Gabby, in particular, at the reception went above and beyond. I had altitude sickness coming from La Paz; the hotel knew I was sick getting off the flight and that I speak very little Spanish. The hotel sent Gabby (who speaks excellent English) with the hotel shuttle to pick me up from the airport herself. She came with tea, crackers and a BP monitor to make sure I was okay; she helped me retrieve my luggage and made sure I was settled, and with soup sent to my room as soon as I arrived. Truly exceptional service. When I return to Bolivia, I hope to stay at Hotel Cortez again.
Date of stay: December 2024
Room Tip: Order the chicken soup … it’s really good. There’s cook-to-order omelet station at breakfast 😉
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HECTOR SALINAS, Atención al huésped/Recepción at Hotel Cortez, responded to this review
Responded 10 Dec 2024
Dear guest,
Thank you very much for your visit and leaving us your comment for the Tripadvisor community.
We are pleased to know that your visit was at the level of your expectations, our entire team is available to our guests to provide you with the best experience.
We will send your congratulations.
Receive cordial greetings and happy holidays
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 November 2024

Comfortable, albeit slightly dated, hotel close to old town centre and a short taxi ride from/to the airport
Rooms were large and breakfast and other dining was good.
Great open pool area with lots of seating options around the pool.

Didn't feel the city had a lot to offer, but a day trip a couple of hours out to visit the pre-inka and Inka site ar Samaipata was a fantastic day out.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank doug m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HECTOR SALINAS, Atención al huésped/Recepción at Hotel Cortez, responded to this reviewResponded 22 November 2024

Dear guest,
Thank you very much for your visit and comment. We are pleased to know that your stay was up to your expectations. We will send your congratulations to all our collaborators.
We will be attentive to a future visit.
Greetings

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2024

Very good choice in Santa Cruz. Nice pool area (gym in building just past the pool), breakfast area also near the pool. Room was large with seating area and a wonderful mural. We were late arriving for breakfast but they very kindly provided us with some food even though it was all put away. Wonderful service.
We walked to nearby Bravissimo restaurant for supper. Excellent option. Easy walk to main square. Both Libertad and Monsieur Rivero lead to Square. Libertad is a quieter walk but Rivero has banks with ATMs.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Danielle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marioly Flores, Other at Hotel Cortez, responded to this reviewResponded 6 May 2024

Dear guest,
Thank you very much for your visit and comment. We are pleased to know that your stay was up to your expectations. We will send your congratulations to all our collaborators.
We will be attentive to a future visit.
Greetings

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2022

This hotel is large, modern and with an impersonal feel. It was handy to have a restaurant close to the reception and we had a lunch and a nice breakfast there. The pool looked inviting, but unfortunately there was no time to use it.

Our room was spacious and clean. Unfortunately the A/C was not up to the task, and we could not get below 26 degrees C. A bit uncomfortable when you are trying to sleep.

We had a fridge and an old-style in-room safe.

Date of stay: October 2022
    • Location
    • Rooms
    • Service
3  Thank Reslysten54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marioly Flores, Other at Hotel Cortez, responded to this reviewResponded 12 April 2024

Dear Guest,
Thank you very much for your visit and comment, we take your observation to work on it and be able to improve.
We hope to have your visit once again.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2022

Hotel Cortez is located in the 3rd ring of Santa Cruz across from the main police station. it has a restaurant, with a very good breakfast, a pool, a gym, great service and large rooms with an excellent shower. the city has grown so much, so quickly, that the newer barrios have moved away from the hotel. the hotel is about a 15 to 20 minute
walk from the main square and a ten to 15 minute drive to the newer part of the city.
the hotel could use a facelift, but the rooms are comfortable.

Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank bgerber948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2022

We have been at the Cortez three times, we couldn't even consider going to another hotel. The staff is so friendly and efficient, they make you feel at home. Lovely rooms, a charming patio with an inviting swimming pool and plenty of spaces where one can relax and enjoy.. Wonderful breakfast with a generous variety of fresh fruits.
Although there are many good restaurants in the vicinity, it is a good idea to dine right there, great food!

Date of stay: June 2022
    • Location
    • Rooms
    • Service
Thank J3007NKyvonneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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