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“Best stay in Siem Reap”
Review of Angkor Era Hotel

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Angkor Era Hotel
Ranked #198 of 386 Hotels in Siem Reap
Certificate of Excellence
Reviewed 14 December 2016

I have never written a review for here before, but I thought that this was necessary. The staff at this hotel really couldn't have done any more for me. I had an early flight which landed at 8am. They picked me up from the airport and allowed me to check in at that time, free of charge.

The staff were so lovely and polite, they were very attentive and truly made my short stay in Siem Reap a lovely ever.

I would recommend the hotel for any guest really. I was there on my own but I could see it as fitting for couples, family and friends.

Room Tip: Best Views
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  • Stayed: December 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank VANNBora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 78 reviews

Reviewed 12 December 2016

I don't understand the good reviews for this hotel, when there are so many others in Siem Reap that do better. The wifi is terrible - slow and regularly disconnected. The rooms are vast for sure, but apart from the bed (if you like them rock hard), none of the furniture is comfortable. There is not one comfy place to sit in the entire hotel, just giant wooden furniture everywhere. Full of loud tour groups. Actually, the only justification for this hotel's existence would be to accommodate tour groups and bus them straight to the temples without every interacting with the town. If you are organising your own trip, DO NOT stay here. Choose one of the boutique hotels, for $40 to $60 you can have a MUCH nicer experience.

One positive: the food was good and the staff were nice.

Room Tip: It's either pool view, side view with a little bit of greenery, or road view. Depends what you l...
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  • Stayed: December 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank sonford24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houn S, Director of Sales at Angkor Era Hotel, responded to this reviewResponded 13 December 2016

Dear sonford24,

Warm greeting from Angkor Era Hotel Siem Reap;

We do hope that you are doing well and have a safe flight back to your country.
We would to thanks for taking your time to review our property and such to spent your recent holiday with us, we appreciate for choosing Angkor Era.

We are really disappointed to hear that our services and facilities are not match to your expectations. We sincerely would like to extend our apologies for the inconvenience caused and please rest assured that your feedback has been shared with the relevant managers who appreciate for your valuable comment.
However, we would like to express some points you may consider that the problem you met should not be highlighted.

- Internet is provided in free of charge to all our guests, meanwhile all guests may use same time especially in the morning and evening after they come back from the excursion, and we have a big group meeting at the hotel too.
- If you feel that our bed rocking you should inform to our front desk staffs, then we can change your room to another better one. you should mentioned your room number if possible.
- We unknown about your feeling and also unknown what kind of sofa or chairs may cause you feel comfy, our chairs and sofa made from wooden attached with mattress.
- Due to our property is not a small or boutique, we are large one more than 300 rooms, we really need support from groups, those will included China, Korean, and various markets.
- If you are seeking for the private house we really unable to prepare everything us the private for your own, we couldn't skip our rooms for sale in next day.

Lastly, we fell short to meet your expectations during your stay, but we still hope you will consider Angkor Era Hotel on your next visit to Siem Reap, so that we can better deliver upon the guest experience you may deserve.

With kind regards,

Houn Sokhom

On be half of Angkor Era Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2016

Angkor Wat is the most attracting to tourists who usually spend the time to visit Siem Reap, but we have to find a good accommodation and services for making our stay feel comfortable.
I stayed in Angkor Era for 2 nights, it may consider a short trip to Siem Reap as I have another trip to Phnom Penh. room is large with balcony and wooden floor, hotel is very clean and fully set up for International buffet breakfast. very large pool and garden around pool and hotel, easy to find the parking lot if you traveling with own vehicle, staffs are very welcome and smiley, tour desk you can ask any information related to the trip to Angkor temples, they also provide the map to the temple. evening you can visit to town by using tuk tuk (moto trailer) in front the hotel if you don't want to drive with busy traffic.
I would recommend to tourist who want to get peace rest avoiding from a crowded area and the nearest to Angkor temples.

Room Tip: Pool view with large garden and balcony
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  • Stayed: December 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank jamesO2987LI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2016

I often go to Siem Reap, and have sampled many hotels, from the simple guesthouse to the lavish 5 star, and have enjoyed or even loved them all.
Not this one! Considering the sheer quality of accommodation around Siem Reap, this hotel stands out for its poor quality especially considering its pretence of luxury.
The location is very far out of town, along dusty National road 6, so you cannot just go out for a stroll to find a pleasant cafe.
The large rooms come with massive furniture that makes you wonder how many unfortunate old trees (teak?) were sacrificed to make the rooms look grand and feel uncomfortable.
There is no outdoor coffee shop - all the restaurant or cafe facilities are inside in gloomy cavernous decor.
The food is of a lower standard than you would expect for this category of hotel.
Internet strength is highly variable depending on where your room is located.
The only positive feature I found was the hard bed (but then others may not like this).
In summary, considering the wealth of charming accommodation, from luxury to guesthouse, afforded in Siem Reap, I do not recommend this hotel.

  • Stayed: December 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank rosanne145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2016

I come and stayed in Angkor Era Hotel during the meeting Unesco team, Hotel was great, cleaning with wonderful furniture at lobby, welcome staffs, very good and tasty food; International buffet breakfast, Buffet Lunch and Gala Dinner, I am really enjoyed with this stays, this hotel also provide free pick up from the airport and as I joined the group meeting they provided free transport to town in the evening.

My hardly day at meeting always refresh from the smiley staffs and so appreciate with their provide services.

Would recommend to all tourists who looking for business, historical city, family travel, honeymoon, and other.

Room Tip: Request for Sunrise view face to eastern, so beautiful view sunrise in the morning in winter.
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  • Stayed: December 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Lor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Angkor Era Hotel

Address: National Road 6 | Phum Khnar, Khum Chreav, Siem Reap 17252, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #198 of 386 Hotels in Siem Reap
Price Range: RM 259 - RM 6,231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Angkor Era Hotel 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
24-hour front desk & concierge services, 24-hour room service, 24-hour security service, 24-hour telephone operator service, Spacious Lobby with natural breeze, Air-conditioned waiting room, Souvenir Shop, Multilingual staff service (English, Chinese-Mandarin, and French), Postal and parcel service, Same-day laundry service, Wheelchair access, Airport transfer service (Free), Medical service, Elevators, Shoe shine service, Money exchange service, Tour desk for travel service arrangement, Multiple oil massage rooms, foot massage, Steam room, Jacuzzi, Sauna, Beauty Salon, Wireless internet in public areas and in guest rooms, Business center and library room, Steam room, swimming pool, Chenla Coffee House Restaurant, Chinese Restaurant, Coffee Terrace, Sunkist Pool side bar, Poolside Courtyard, Lobby Lounge, Meeting Room, Grand Ballroom, Multiple Karaoke rooms, Discotheque and gymnasium, Luggage storage area, Shuttle service to town every evening (Free), Complimentary car parking facilities with valet service, Secretarial services. ... more   less 
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