We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (464)
Filter reviews
464 results
Traveller rating
134
212
89
20
9
Traveller type
Time of year
LanguageAll languages
More languages
134
212
89
20
9
Show reviews that mention
All reviews rooms are clean very nice hotel welcome drink business coast elevator
Filter
Updating list...
4 - 9 of 464 reviews
Reviewed 19 February 2018

Back in Antofogasta and so back to NH...

The plus : direct view on the sea , road on the other side;
correct size of the room
excellent check in and out
private parking but try to not have a huge car...

the less : need some renovations...
no more welcome drink : a voucher and when you ask to the "barmaid",, visibely you are noty welcome : water or juice ? and if you ask for juice : really .?? and don't wait for a fresh juice : only canned or bottled juicve...In front of such misconductable barmaid we let the vouchers...
Breakfast correct but the waitress are just interested to be at your service...
we send a mail to have room in higher floors and they give us a 3rd floor on 7...Not really on high floors. But we were as requested far from elevator
Good for us as we like walking and so the situation oblige you to walk...
So attention...Service has to be enhanced...

Room Tip: seaside and high floors
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Monpetit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at NH Antofagasta, responded to this reviewResponded 1 March 2018
Google Translation

Estimado Sr. Monpetit;
Saludos desde NH Antofagasta;
Quiero agradecer el que nos haya dejado sus comentarios que nos ayudan a mejorar cada dia nuestro servicio. Me alegra que le haya gustado nuestra excelente vista y amplitud de nuestra habitaciones. En cuanto al estacionamiento le cuento que tenemos uno techado y otro abierto a un costado de este; el cual cuenta con espacio suficiente para camionetas de gran tamaño e incluso buses. Por otro lado lamento lo sucedido con el trago de bienvenida situación que fue algo puntual por los permisos en ese periodo pero se les ofrece diferentes alternativas. En cuanto a nuestra camarera he hablado en esa oportunidad con ella para que mejore su actitud. Esperamos tenerlo pronto disfrutando en nuestro Hotel NH Antofagasta en su próximo viaje y de seguro habremos corregido ya las situaciones descritas además de lo ocurrido con la asignación de su habitación en pisos bajos; quedo atento a cualquiera de sus necesidades o consultas.
Un cordial saludo,
Juan Carlos Gajardo
Director de Hotel
NH Antofagasta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

This hotel is fine. It is clean, the staff speak English, they are helpful and the rooms are what one would expect. Breakfast was basic but adequate and the coffee was good. It is right on the coast so watching the rollers coming in was satisfying.

Stayed: July 2017, travelled on business
Thank dj_rog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanCarlos-Director, Director General at NH Antofagasta, responded to this reviewResponded 25 September 2017

Dear Mr. Dj_rog;
Greetings from NH Antofagasta;
I want to thank the one who has left us his comments that help us improve our service every day. I read your comments and I am glad that you liked our hotel as well as the cleanliness and our rooms and the helpfulness of our staff.

We hope to have you soon enjoying again in our Hotel on your next business trip and be attentive to any of your needs or inquiries.
A cordial greeting,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

This is a very convenient place and I had a very good experience. It's a no-nonsense, service oriented place and they provide all a traveler would need with a good smile. I would recommend it to any business traveler to this city.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank zwang1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanCarlos-Director, Director General at NH Antofagasta, responded to this reviewResponded 25 September 2017
Google Translation

Estimado Sr. zwang1;
Saludos desde NH Antofagasta;
Quiero agradecer el que nos haya dejado sus comentarios que nos ayudan a mejorar cada dia nuestro servicio. He leído vuestras observaciones y me alegra que haya tenido una muy buena experiencia y que nos recomendaría a cualquier viajero de negocios

Esperamos tenerlo pronto disfrutando nuevamente en nuestro Hotel en su próximo viaje de negocios y quedo atento a cualquiera de sus necesidades o consultas.
Un cordial saludo,
Director de Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

The hotel is excellent. The rooms are comfortable. There is a wonderful view of the ocean. The hotel staff were extremely helpful, especially the manager. The restaurant had a good selection at reasonable prices for the area.

Stayed: May 2017, travelled with family
Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanCarlos-Director, Director General at NH Antofagasta, responded to this reviewResponded 31 May 2017
Google Translation

Estimado Sr. Bill J;
Saludos desde NH Antofagasta;
Quiero agradecer el que nos haya dejado sus comentarios que nos ayudan a mejorar cada dia nuestro servicio. He leído vuestras observaciones y me alegra que encuentre nuestro Hotel excelente y nuestras habitaciones cómodas con una maravillosa vista al océano. Le agradezco también por destacar el servicio de nuestro personal como el de mi persona y que bueno que pudo también disfrutar de nuestro restaurant.
Esperamos tenerlo pronto disfrutando en nuestro Hotel NH Antofagasta en su próximo viaje de negocios y quedo atento a cualquiera de sus necesidades o consultas.
Un cordial saludo,
Director de Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

NH Hotel all round the world has a reasonable standard not my first choice at all, but I have never had the need to make such a report about NH. BUT this one in Chilie Antofagasta NH is well below standards, I do not recommend this hotel at all, the room floor on arrival was black how do I know, I walked bare foot in the room feet were jet black, had to ask the floor to be cleaned, air conditioner unit so noisy impossible to sleep, beds very hard. Breakfast very poor, fruits not fresh, they have no idea how to set the tables knifes forks only no spoons or tea spoon for tea, no salt pepper and so on.
The coffee and tea corner has dirty used tea pots and all the breakfast plates are stone cold so one places hot food on the plate guess what food also immediately cold.
Well if that's no enough, had dinner once only in the Resturant (same plain place as breakfast) had same dinner as Patricia, I was later so ill with upset tummy, you know the rest, so all in all again avoid this hotel the cost is high at $350.00 per night a rip off for very low quality and service.

Stayed: May 2017, travelled on business
2  Thank Lester M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanCarlos-Director, Director General at NH Antofagasta, responded to this reviewResponded 31 May 2017
Google Translation

Estimado Sr. Lester;
Quiero agradecer el que nos haya dejado sus comentarios que nos ayudan a mejorar cada dia nuestro servicio. He leído vuestras observaciones y lamento el que no hayamos podido brindarle una excelente estadía y que nuestro hotel no haya sido lo que esparaba en los servicios utilizados en esta oportunidad los cuales estoy seguro que podemos corregir.
De todas maneras esperamos regrese nuevamente de visita y poder cambiar su apreciación hacia nosotros; quedo atento a cualquiera de sus necesidades o consultas.
Un Cordial Saludo
Director de Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews