The hostel is quite nice (good atmosphere, nice rooms, breakfast is fine, kitchen ok, location good), but the staff is terrible. First we had this e-mail contact (read from below to above):
by the way this is claudia i work in the afternoon i already made your reservation in a double w/private bathroom
im sorry for the misunderstanding
looking forward to seeing you tomorrow
I'm quite surprised by your way of working. We made the reservation yesterday, you confirmed it (see the e-mails below) and now you've already changed it two times. We already have our bus tickets, so we can't cancel the booking in Iquique. But we booked the double room for $21.000, as you said. We really want to go to your hostel, but you've been quite strange to us, and that's dissapointing for us.
So, WE BOOK THE DOUBLE ROOM. We now want to be really sure about the booking, so please confirm it and don't change it anymore.
Thanks and we like to hear from u.
Hein and Pim
the double room is booked already, so i just have a double with private bathroom (25.000 per night) available
let me know if you want to book that room now
I still want the reservation, although we're a bit dissapointed about the first night. But ok, can happen. The second and third night are in a double room? How late can we enter the double room at the second day? Gracias, ciao!
Sorry, but it's the only room availably for these night, we have reservation for the web side and there pay for the room, that it's the reason for you can't stay the first night in a twin room.
Let me know if you still want to do a reservation o cancel.
I thought we made a reservation for a double room for two nights. I haven't heard anything about a dorm... We would really like to come, but what's the plan at this moment? Do we really have to stay the first night in a dorm?
Pim and Hein
Yes, you can but the first night you have to stay in a shared room, and the second days change to the other room.
Thanks! Can we already say we want to stay for 3 nights instead of 2 nights? Gracias!
Ok, the reservation is ready.!
See you soon!
Oke! Perfecto!! We would like to have the room, from the 29th for 2 nights. We arrive at 22/23pm. Can you confirm our booking?
Hein y Pim
Is together $21.000, and the room is just for you.
Thanks for your e-mail. So we get a private room for $21.000. Is that together or $21.000 each?
And we have that room only for the two of us?
Hein & Pim
For these days we justa have double room with private bathroom $25.000 pr nigth, or Triple room $27.000, but you can pay the double price $21.000
let me know if you want made a reservation.
We would like to make a reservation in your hostel for a double room. How much will that be? We arrive the 29th around 22/23 pm. Do we need to take a taxi or do you offer to pick us up from the bus terminal?
We would like to stay for two nights, but I think we will stay a bit longer, but we will let you know then.
We would like to hear from you soon!
Hein en Pim (Holanda)
Well, ok, can happen, but it isn't nice at all. Then we arrived and the staff wasn't sorry at all, they did like it was our mistake. We had to stay in a really expensive room, while we hadn't booked it...
This hostel is in GetSouth, but they said to us that we only got the 10% discount for the first night. Normally that's written in the GetSouth, but not at this hostel... The staff said to us that people never moaned about it and did like it was our mistake again.
The staff is just not friendly.
I wouldn't recommend the hostel because of the horrible staff.
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