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707
277
58
12
7
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All reviews steak restaurant hai tien lo club floor coffee street same level great facilities wonderful stay would highly recommend this hotel breakfast buffet business trip home away from home standard room nice breakfast front office dim sum upon check staff service
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Reviewed 27 June 2018 via mobile

We stayed this hotel for two nights, we booked for a club King size room. the room was very comfortable which face to the seaview. they offered afternoon tea and happy hour also served a nice breakfast and provide excellent service. i remember a girl call Emma is very kind. She make us feel very welcome during our stay.

Date of stay: May 2018
Trip type: Travelled with friends
Thank 690,619,898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this reviewResponded 28 June 2018

Dear Valued guest,

Thank you for taking the time to share your experience of recent stay with us!

We are so grateful for your continuous support towards Pan Pacific Xiamen! We are pleased to hear that you are generally happy with our Hotel and our Team’s service and hospitality. We are also delighted to learn that you have had a comfortable stay with us. Your comfort is our goal to make all our guests feel like at home. We will share your compliment with our Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Once again, thank you for your valuable comments and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Danny Han
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

This truly is one that is 5 star for real .it is a wonderful hotel .facilities are excellent.the room was first class with great facilities.stuff Sunny on club floor is extremely friendly informative and efficient.breakfast was amazing .I recommend it and I will certainly go back next time too .

Date of stay: June 2018
Trip type: Travelled with friends
Thank 951,025,520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this reviewResponded 27 June 2018

Dear Valued guest,

Thank you for taking the time to share your experience of recent stay with us!

We are so grateful for your continuous support towards Pan Pacific Xiamen! We are pleased to hear that you are generally happy with our Hotel and our Team’s service and hospitality. We are also delighted to learn that you have had a comfortable stay with us. Your comfort is our goal to make all our guests feel like at home. We will share your compliment with our Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Once again, thank you for your valuable comments and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Danny Han
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Nice hotel with friendly and helpful sraff. Good customer service and managed to get staff to help and purchased train ticket. Emma also upgrade to a bigger room for us upon check in. we will stay again for next trip.

Date of stay: June 2018
Trip type: Travelled with family
Thank 2,062,989,786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this reviewResponded 27 June 2018

Dear Valued Guest,

Thank you for staying in pan pacific Xiamen! We appreciate that you took your time to complete our comments. it is through feedback from guests that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again thank you for sharing your experience. We will try our best to improve our service that bring the best possible experience for all of our guest. We are looking forward to welcome you back soon!

Danny Han
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

The hotel facilitys provide was effcient. The location make us feel save and the hotel security measured very good to ensure all house guest are save in the hotel. The service is very friendly and helpful especially Emma for the club lounge.

Date of stay: June 2018
Trip type: Travelled with family
Thank 594,791,712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this reviewResponded 27 June 2018

Dear Valued guest,

Thank you for taking the time to share your experience of recent stay with us!

We are so grateful for your continuous support towards Pan Pacific Xiamen! We are pleased to hear that you are generally happy with our Hotel and our Team’s service and hospitality. We are also delighted to learn that you have had a comfortable stay with us. Your comfort is our goal to make all our guests feel like at home. We will share your compliment with our Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Once again, thank you for your valuable comments and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Danny Han
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

I was stayed at pan pacific xiamen last month.I wanted to have a special thank you to Emma Lin for her great service and making me feel very welcome and comfortable during my stay.  She was pleasant, and attentive. The room also quite nice. We will come back to stay when visit xiamen again.

 

Date of stay: June 2018
Trip type: Travelled with family
Thank 978,328,198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this reviewResponded 26 June 2018

Dear Valued guest,

Thank you for taking the time to share your experience of recent stay with us!

We are so grateful for your continuous support towards Pan Pacific Xiamen! We are pleased to hear that you are generally happy with our Hotel and our Team’s service and hospitality. We are also delighted to learn that you have had a comfortable stay with us. Your comfort is our goal to make all our guests feel like at home. We will share your compliment with our Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Once again, thank you for your valuable comments and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Danny Han
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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