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2 - 7 of 65 reviews
Reviewed 3 July 2013

I stayed here for one night but liked the overall experience. The hotel has different units: Modern building with a n elevator and other older-style buildings without a lift. The rooms were clean with electric-kettle and tea bags. The receptionists do not understand English, so you need to to find someone who can translate your language into Chinese.

The reception and breakfast/dining area are in a separate building (opposite the new building). They serve Chinese food at the restaurant but every item on the menu is delicious (not spicy).

The little pond and sitting area beside the reception building is beautiful and takes you back in time.

Room Tip: The new building (opposite reception) has an elevator, so it is easier for you to take the baggage to the different floors. The older style building has no elevator so one has to walk up the stairs with the baggage (no porter).
  • Stayed: June 2013, travelled on business
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1  Thank debolina_banerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2013

We stayed at the Riverside for one night and it was the worst hotel on our China trip. The deceptive hotel photos don't reveal what was an old, run down establishment. The hallway carpet was frayed and there were piles of used linen on the floor that weren't removed till late afternoon. Some of our linen had stains and base of the bath around the plughole was dirty. The hotel was generally very clean though. Only one half toilet roll was supplied. Requesting another became a complicated exercise in mime with the staff who didn't speak english which is not acceptable for a hotel with mainly Anglo-European guests. The breakfast was average - the one "fruit" juice was just orange cordial. Whilst the location was odd, it was convenient being close to 2 of Suzhou's beautiful gardens and the museum and not far from the train station. With such fabulous hotels throughout China this felt like it was some old faded 1970's leftover with kitsch "chinese" themed design and styling. Not a great experience.

  • Stayed: March 2013, travelled with family
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Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

The hotel is excellent in its class. Rooms are comfortable and have all amenities. Its 3 star. Staff is nice (not much English), restaurant is excellent (value for money), breakfast is catered for mostly foreign tourists/travellers. Real excellent value for money, They have a small garden outside, nice. The only disadvantange is the location, its away from the center. Its easy to get taxi's (ask reception, they call a taxi for you, no taxi's are waiting outside the hotel). Depending on your destination in the city its between Cny 15 & Cny 30 (4 to 8 km, I guess)(which is less than 4 euro's or 5 usd).
City center is nice in the evenings. Bustling with Chinese & foreigners. Also many shopping area, so for everybody what they want. Take a card from the hotel, to find you way back by taxi (don't forget)

  • Stayed: September 2012, travelled with friends
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Thank RieksLok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2011

We at first were excited about staying at the Riverside hotel. Our room had a nice hardwood floor and a weird (but charming) tiny 'study' with a chair and bookshelf.

However, we were very unhappy with our stay. The staff couldn't speak english, and wouldn't get a taxi for us the next day -- they insisted we walk to the garden because it was 'very close', but could not give directions to it (or in fact, had even heard of the garden we were asking about). We ended up spending an hour the next morning wandering around Suzhou before we finally found it (it was not, in fact, at all close to the hotel, but it would have been a nice taxi ride).

The beds were hard -- worse than the beds on the sleeper train. We had been in China for several days, so we were used to harder beds than in the US, but this bed was like sleeping on a wooden block.
The walls were very thin, so we could hear everything going on around us, which made it even more difficult to sleep.
The bathroom did not have enough toilet paper for more than one night. The bathtub never drained over the course of our stay.

We would not recommend staying here: there must be better hotels in Suzhou, which is a charming city.

  • Stayed: March 2011, travelled as a couple
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Thank travelkristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 7 May 2017 via mobile
Google Translation

Stayed: May 2017, travelled with family
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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