We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,315)
Filter reviews
1,315 results
Traveller rating
1,116
172
20
5
2
Traveller type
Time of year
LanguageAll languages
More languages
1,116
172
20
5
2
Show reviews that mention
All reviews central park the club lounge business trip the entire staff swimming pool business hotel excellent hotel home away from home hotel is located checking in breakfast buffet metro station chinese restaurant jean navigator sip leo
Filter
Updating list...
18 - 23 of 1,315 reviews
Reviewed 8 August 2018

This is an excellent hotel located next to central park. I try to stay there every time I visit Suzhou. The staff is always friendly and attentive and the rooms are clean, quite and very well appointed.

Room Tip: Ask for a room overlooking the park
  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceSuzhou, General Manager at Renaissance Suzhou Hotel, responded to this reviewResponded 10 August 2018

Dear Jeff S,

Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We are so glad that our service and the location can make your stay feel like at home. Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

Best Regards,
Sherwin Ji | General Mananger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

The Renaissance Suzhou offers great service and attentive friendly staff. The business/ executive lounge also hosts awesome food and drinks during happy hour. I really look forward to my stays @ Suzhou Renaissance. I highly recommend The Renaissance for both business and leisure travel to Suzhou.

Stayed: August 2018, travelled on business
Review collected in partnership with 单个酒店
Thank raehad2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceSuzhou, General Manager at Renaissance Suzhou Hotel, responded to this reviewResponded 8 August 2018

Dear raehad2018,

Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We are so glad that our service and the location can make your stay feel like at home. Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

Best Regards,
Sherwin Ji | General Mananger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

Great service . From front desk to executive lounge, Demi, Leo, Cindy and Shelley, very warm and remember what I preferred to provide it time. Room is re-decorated and clean. This is the first choice of Suzhou.

Stayed: August 2018, travelled on business
Thank Hongyi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceSuzhou, General Manager at Renaissance Suzhou Hotel, responded to this reviewResponded 3 August 2018

Dear Hongyi L ,

Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We are so glad that our service and the location can make your stay feel like at home. Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

Best Regards,

Sherwin Ji | General Mananger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018 via mobile

Cindy is a very good person, excelent service and very friendly with all customers in the hotel. All time is smailing and she is waitig for help. Transportación in the hotel is very fast. The food un the restaurant os very nice and people there are to swit.

Stayed: July 2018, travelled with friends
Review collected in partnership with 单个酒店
Thank alvar0castill0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceSuzhou, General Manager at Renaissance Suzhou Hotel, responded to this reviewResponded 2 August 2018

Dear alvar0castill0 ,

Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We are so glad that our service and the location can make your stay feel like at home. Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

Best Regards,
Sherwin Ji | General Mananger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018 via mobile

This has been one of the best services I've enjoyed on my trip. Fantastic location, tons of food & stuff to do around the hotel.
I enjoyed a great room with fantastic view, along with genuine service provided by staffs, especially from Freya at the front desk who was warm and welcoming.
Another big spotlight was the AYCY dining on the first floor. Wide variety of food selections and definitely the best Indian food I've had for a while. Honorable mention to the staffs (Daisy, Lucky and Namcy) who gave us special and attentive care.

Stayed: July 2018, travelled on business
Thank forsenCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceSuzhou, General Manager at Renaissance Suzhou Hotel, responded to this reviewResponded 26 July 2018

Dear forsenCD ,

Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We are so glad that our service and the location can make your stay feel like at home. Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

Best Regards,
Sherwin Ji | General Mananger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews