I've stayed at most of the international Suzhou hotels and know what to expect as standard. This hotel has a lot of potential but currently some big shortcomings. This staff cannot effectively cater to English speaking guests. Impossible to order room service or converse with some of the front desk personnel. I tried to order food from "Jason" the restaurant and the staff actually hung up on me.
Jason has far too narrow of a menu and does not compare to restaurants at other hotels in the area in terms of options.
I turned to the front desk to help me place a delivery order from an outside vendor and they refused.
The internet really crawls here and is just another point of frustration.
On a positive note, the rooms are nice and clean and well furnished.
Unfortunately, the incompetence in the staff is enough to make me look elsewhere, despite the good location and comfortable rooms. More
- Free Wifi
- Free Parking