I often stay here while in Suzhou on business and today, the staff again went out of their way to support this American traveler. Tonight I wanted pizza and discovered a Papa Johns pizza shop was a few miles away. I tried to go on their website to order, but they wanted me to create an account, blah, blah, blah. Tooooo much of a haste, so I went to the lobby for assistance. They helped me place my order and within 25 minutes my pizza was here. The staff at this hotel always go out of their way tot be sure I am satisfied. Thank you Grand Metropark Hotel.