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Reviewed 19 February 2017

The Holiday Inn Chengdu Century City - West Tower is a great location for business meetings. Close to the convention center, the hotel is convenient and can accommodate very large groups.

The hotel front desk staff were very friendly and worked hard to provide good service. My room was clean and I appreciate the efforts of the housekeeping staff. Internet access was very good.

The large restaurant has buffet-style service, giving many options for breakfast, lunch or dinner. Waiting times and table availability were a challenge when large groups arrived, but the waitstaff were diligent in ensuring that the food was replaced and fresh. Well done!

I had difficulty in getting a taxi; ask the front desk for help in calling a taxi for you. Luckily, another rider allowed me to ride with them to the airport and the kindness of a stranger only endeared me to the people of Chengdu.

The Holiday Inn Chengdu Century City hotel gave me a great experience and I look forward to staying there again! Highly recommended!

Room tip: high floor gives the best views
Date of stay: September 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank IMAbbyNormal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City-WestTower, an IHG hotel, responded to this reviewResponded 21 February 2017

Dear IMAbbyNormal,
Thank you very much for taking the time to share your comments expressing your satisfaction with us at Holiday Inn Chengdu Century City-West Tower. It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Felicity Qiu
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

Been here many times. The reason I stay here is location and price.
Went with two colleagues, both of them got really good service, but my experience was different. From check-in, not so well maintained room, not very good breakfast experience...and lobby bar experience was just rude.

Not sure I stay here next time.

Date of stay: February 2017
Trip type: Travelled on business
Thank Calle K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jemry Z, General Manager at Holiday Inn Chengdu Century City-WestTower, an IHG hotel, responded to this reviewResponded 16 February 2017

Dear Calle K,
Thank you very much for taking the time to leave your feedback and I sincerely apologize to your unpleasant stay experience. Indeed, to be a Great Hotel Guests Love is our vision, rest assure that we will reinforce our staff training and strive to provide our guests with the highest quality services and facilities. I would greatly appreciate it if you would be so kind to email me (jin.jin@ihg.com) or contact me by phone (+86-28-85348888-2777).

We appreciate your feedback again as it will definitely help us to further enhance our services in delivering a truly memorable and authentic experience to our guest. We look forward to your continuous support in the near future.

Sincerely yours,



Jin Jin
General Manager

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Reviewed 24 January 2017

Didn't like the hotel, the ambience and the staff. Service was not even an iota of what they claim. Not asy to get a taxi from there to anywhere. No concern for customer convenience, no one even spoke English, was very tough to communicate.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank SeemaTJohn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City-WestTower, an IHG hotel, responded to this reviewResponded 30 January 2017

Dear Seema T,
We want to take this opportunity to thank you for sharing your feedback regarding your recent stay with us at Holiday Inn Chengdu Century City.
Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our guests.
We hope to see you back in your next stay and you will have a new impression with us.
Felicity Qiu
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2016

Great location close to the Tianfu software park and the Century City convention centre. All the business necessities were available, along with 24 hour dining and a good Chinese restaurant. The breakfast buffet was international and substantial.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Chris B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City-WestTower, an IHG hotel, responded to this reviewResponded 26 December 2016

Dear Guest,
Thank you for choosing Holiday Inn Chengdu Century City-West Tower and taking the time to share your recent experience with us. We are more than delighted to hear that you enjoyed staying with us.
Your satisfaction is the best compliments for us. We are looking forward to welcoming you back soon.
Felicity Qiu
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2016

A three-night stay as part of an organised group business event in Chengdu. The hotel is large, centrally located, adjacent to an exhibition venue, and adjoins another hotel internally giving access to spacious event / meeting halls and rooms. The Sun did not break through the all pervasive "fog" during my stay but this didn't matter as I was fully occupied with meetings inside the hotel complex.
The hotel is 10 ten years old and is undergoing a rolling upgrade. My room was spacious, well equipped, but a little "tired." A few minor problems caused me to call housekeeping which resulted in staff appearing promptly to resolve the issues. I was very impressed by the staff who came to the room: courteous, friendly and determined.
The common areas of the hotel are open and spacious and I liked the main restaurant which provided a wide range of well cooked and presented Western and Chinese-style food at multiple service points.
On the morning of my departure a meeting overran and packing and check-out was rushed so as to reach the airport in time. In my haste some important personal items were left in my room and I informed the General Manager of the Holiday Inn as soon as I reached my next hotel in Qingdao. It was a pleasure and relief to have a response saying that the items had been found and kept by housekeeping, had been packed up and were in transit already to my new hotel by express courier. The two hotels had been in contact and at check-out in Qingdao they enquired politely if I had packed all of my belongings!
In my busy travels I rate the professionalism of hotel staff and the level of service they provide very highly. I am very grateful to the management and staff at the Holiday Inn Chengdu for making my stay enjoyable and for solving my self-created problems. I will return to the Hotel in December when next in Chengdu.

Room tip: There is a rolling refurbishment in progress.
Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Robinoutandabout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jemry Z, Guest Relations Manager at Holiday Inn Chengdu Century City-WestTower, an IHG hotel, responded to this reviewResponded 23 November 2016

Dear Guest,
We want to take this opportunity to thank you for sharing your feedback regarding your recent stay with us at Holiday Inn Chengdu Century City-West Tower.
Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our members.
We hope to see you back in your next stay and you will have a new impression with us.
Felicity Qiu
Distribution & Relationship Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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