I go here a lot since it opened. i live nearby and they seem to do a good job with their version of Thai dishes. But I will now go much less. When it first opened it was great. Now the portions are getting smaller and inconsistent , the service slow, and the management is just outright stupid !
Here's why - I ordered a green curry dish which was very good but as I said earlier, portions are getting smaller and inconsistent every time I go. Along with my dish a small plate with three slightly grilled 4" diameter soft flatbread arrived. It clearly was not enough to accompany the saucy dish - particularly if you were splitting dishes with someone. So I asked for more and another 3 small disks arrived. To my surprise, when I received my bill, I was charged the equivalent of two full large loaves of bread at the local Exito for my additional request.
Now, I travel extensively and eat in restaurants near every night. I am fairly certain I have never been charged for additional bread in any restaurant in the world ! Even the super delicious variety of spectacular warm fresh baked bread at Bobby Van's in Washington DC on 15th in front of the White House gives you another basket free !
When I politely questioned the charge the poor emabarresed waitress felt so bad she went to inform the manager of my question since the bread did amount to ONE THIRD of my curry entré that itself came with the first three 4 inch disks. In arrogant fashion the manager, an older woman, came over and basically said "you asked for additional" and walked away despite my informing her that no restaurant in the world that I know of charges for a tiny bit of extra bread. Management needs to understand it only takes one bad experience and you've lost the customer and the word gets around. My sister opened up most of the famous Legal Seafood restaurants and it always surprised me the effort she made managers make to please customers. But that is Legal Seafood - the best !
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