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7,689
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87
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Reviewed 31 May 2022

The first general impression that this hotel leaves is the positive energy and liveliness throughout the day and evening, which is extremely nice. I am very pleased with the choice of food, the theme of the dishes through the different types of restaurants. Personally, I mostly eat fresh fish grilled and I really didn't miss that, it was on the menu almost every day. I will especially remember the fruit tarts that are mostly served in the morning, maybe you could offer them during lunch or dinner. They are much juicier and tastier than the other cakes you offer the most (spongecake is dry, I especially don't like the fact that artificial colors are used a lot). Certainly the choice is such that everyone can find adequate food for themselves (meat, vegetables, fish, vegetables, fruits, soup ...). The staff is very kind and accommodating to help at all times. I would especially praise the animation on the beach, they have very interesting daily programs (volleyball, Olympics, foam party), they are very agile but measured enough not to bore people, I think they have found the right measure that suits people.
Things that I did not like in hotel :
Beach by the sea:
Sun loungers on the beach are in very poor condition, they are very uncomfortable (without sponges) and useless because you can't sunbathe on your stomach. For me personally, the beach is the most important part of the holiday, which was a big disappointment in this case. Water in the sea is mostly muddy due to the waves.The water is very dirty, maybe because the hotel is closer to the city center. I stayed at the hotel in the period from 21-27.05.2022 and all the time on the beach work was being done, a concrete drill was heard all day which was more than irritating. Such works should be performed during the winter when there are much fewer guests in the hotel and on the beach.
Fitness center:
I have to praise that the gym is very nicely equipped with a large number of exercise equipment. In some parts of the day it is so hot that it is very difficult to exercise. Cooling fans have been installed in several places, but that does not help, the temperature should be reduced through air conditions. I was very disappointed that you do not have towels in the gym that are used by practitioners, because part of the exercises are done on the floor or on devices on which it is necessary to put a towel beforehand. It is not at all pleasant for me to sit or lie down on a device that was previously used by someone very sweaty, it is not hygienic at all.
Evening program:
Children's disco is held on the terrace next to the main restaurant. It would be a much more pleasant dinner for me to listen to a guitar in the background instead of a kinder disco. In most hotels, the practice is for animators to walk through the restaurant, gather the children and take them to a stage away from the restaurant to play kinder disco with them. Even if you don't have small children you can't avoid a kinder disco.
Bars:
The service at the bars is poor because most employees are not adequately trained for the job. A good and quality cocktail can be obtained only in the lobby bar where professional bartenders are employed, but most guests spend the least time in the lobby. I suggest that there is at least one educated bartender in each bar.

Date of stay: May 2022
Trip type: Travelled with friends
Review collected in partnership with this hotel
1  Thank Dragana V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort, responded to this reviewResponded 1 June 2022

Dear 970draganav,
Thank you for your constructive comments, which we consider a gift that will help us improve our work and work on an area that needs improvement.
We are sorry to read that your stay did not meet all of your expectations. We have taken note of your comments and informed our management.
Kindly note that we always strife to improve and enhance our job in order to provide a consistent and high service for all our guests.
Finally, we look forward that you might give us in future once more a chance to show you the true hospitality of Mamlouk Palace.
Best wishes,
Customer Experience and Quality Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022 via mobile

It was very good, the hotel is beautiful. In the room every day was purity. The staff is very kind and helpful. Everyone smiled. I really enjoyed this holiday. The programs were varied. I loved the many dances and the guys who take responsibility for entetarment. So thank you for everything ☺️❤️ I wolud love to go back.

Date of stay: May 2022
Trip type: Travelled with friends
Thank Martuusskkaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort, responded to this reviewResponded 1 June 2022

Dear Martuusskkaa,
Sunny greetings from the SENTIDO Mamlouk Palace Resort!
Thank you for taking the time to share your feedback
We hope to see you again soon in our hotel!

Kind regards,
Guest Experience and Quality Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022 via mobile

Our 4th time back here and I'm never disappointed the staff are friendly and amazing nothing is too much bother for them . Ahmed Salah down at the beach bar is one in a million and you won't have an empty glass when he's on duty . If you are thinking of going to Hurghada seriously think about trying here , you won't be disappointed

Date of stay: May 2022
Trip type: Travelled as a couple
Thank 662gazs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort, responded to this reviewResponded 31 May 2022

Dear 662gazs,
Sunny greetings from the SENTIDO Mamlouk Palace Resort!
Thank you for taking the time to share your feedback
We hope to see you again soon in our hotel!

Kind regards,
Guest Experience and Quality Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022

This hotel is really amazing. We want to come back as soon as it is possible. The food was excellent and all the staff were very nice. We were here in May and the sea was a little colder, but we still swam a lot.

Date of stay: May 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank veronikatenklova
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort, responded to this reviewResponded 31 May 2022

Dear veronikatenklova,
Sunny greetings from the SENTIDO Mamlouk Palace Resort!
Thank you for taking the time to share your feedback
We hope to see you again soon in our hotel!

Kind regards,
Guest Experience and Quality Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022

We Love this hotel. We stayed here a few times And it is always pleasure. We recommend And Love Chef Samir from Asian Restaurant, the best person and the food is sooo tasty! We will be back soon! Regards! Renata from Poland with friends

Date of stay: May 2022
Trip type: Travelled with friends
Thank weronikaw184
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort, responded to this reviewResponded 31 May 2022

Dear weronikaw184,
Sunny greetings from the SENTIDO Mamlouk Palace Resort!
Thank you for taking the time to share your feedback
We hope to see you again soon in our hotel!

Kind regards,
Guest Experience and Quality Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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