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Reviewed 22 September 2016 via mobile

We reserved there based on its booking.com rating as a five stars hotel but it can't be so. It is a poor hotel regerding everything. The rooms furniture was old and the bed matrix was so so poor quality. The balcony door was broken and i even failed to close it any how in that a lizard sneaked in to our room. The room air conditioner was set to a very cold temperature with no chance to even adjust it. The out door facilities especially at the kids area were broken and the pool water was not clean. There are more than aquapark in the facility but only one of them was running. There was no shuttle out of the hotel and it needs more than 30 minutes walking to reach the main road. The only good point at this place was the beach as it has a crystal clear water and the snorkling was great. I felt like this place needs a total refurbishing.

Date of stay: August 2016
Trip type: Travelled with family
2  Thank meezopharo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen F, Manager at Golden 5 Diamond Resort, responded to this reviewResponded 23 October 2016

Dear our valuable guest,

We would like to seize this opportunity to thank you very much for chosen our Hotel for you stay and for being our valuable guests.

We sincerely regret that our Hotel did not met your expectation and left negative emotions to you and we do repeat our apologies and we are very thankful as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standard and please rest assure that all comments welcoming constructive criticism have been taken with great concern as this enable us to constant improvement in the quality of our standard of service and ultimately guest satisfaction.

We would like to welcome you again at our properties and to show you the bright side of them.

Wishing you all the best

With kind regards

Your Diamond Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016

The resort is very large, with different swimming pools, and a beach area. The whole complex needs some maintenance but apart from that the staff are very helpful, the food is OK, the entertainment activities were also good. In the restaurant we had a waiter who took care of us as soon as he saw us and made the whole experience more attractive. As the western & russian tourists have reduced significantly part of the complex were closed, and there are many more locals. It is not a 5 star but still very enjoyable.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank aporellos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen F, Manager at Golden 5 Diamond Resort, responded to this reviewResponded 6 September 2016

Dear our valuable guest,

Great Afternoon and Best Greetings from Golden 5 City!

First and almost, we kindly would like to seize this opportunity to thank you very much for chosen our Golden 5 Diamond Resort, for being our valuable guests and for sharing your impressions.

We are very honored that your stay with us met in general your expectations and we are very thankful for your valuable comments. Please rest assured that we took them in our consideration and will set strict measurements for improving and to assure the ultimate satisfaction of our guests.

Furthermore, we would be very pleased to Welcome you once again at our properties and kindly ask for contacting us under asst.marketing@princessegypthotels.com to provide us with your questions and requests concerning your next stay with us.

Wishing you all the best and hope to see you soon!

With most sincere regards

Your Golden 5 Diamond Resort Team

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Reviewed 15 August 2016

The staff is very nice but the owner didn't want to spend any money on maintenance and facilities.
The hotel facilities is totally destroyed and there is no enough staff.
There is no enough life guards also on the beach and the pool and one child drowned and died in the front of us.

The hotel is value for money; don't expect 5 stars hotel with 3 stars price
The hotel has beach and small nice aqua within 3 mints walk.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Mohammed_1977
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathleen F, Manager at Golden 5 Diamond Resort, responded to this reviewResponded 6 September 2016

Dear Mr. Mohamed,

Great Evening and Best Greetings from Golden 5 City!

First and almost, we kindly would like to seize this opportunity to thank you very much for chosen our Golden 5 Diamond Resort, for being our valuable guests and for sharing your impressions.

Secondly, we are very honored that your stay with us met in general your expectations and we are very thankful for your valuable comments. Please rest assured that we took them in our consideration and will set strict measurements for improving and to assure the ultimate satisfaction of our guests.

Furthermore, we would be very pleased to Welcome you once again at our properties and kindly ask for contacting us under asst.marketing@princessegypthotels.com to provide us with your questions and requests concerning your next stay with us.

Wishing you all the best and hope to see you soon!

With most warmth regards

Your Golden 5 Diamond Resort Team

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Reviewed 14 August 2016 via mobile

Very bad, I can not stay more than 10 min.then I cancelled the reservation. How can this 5 stars hotel. Very bad entrance and the rooms not cleaned even the housekeepers uniform was dirty.
I entered the restaurant and I was about to vomit from the very bad smell. Only the recipient in charge Mr.mohamed was nice and understand the situation.The swimming pool was dirty and not good.Not recommend for any one or family.

Date of stay: August 2016
Trip type: Travelled with family
1  Thank Hossam H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Golden5City, Guest Relations Manager at Golden 5 Diamond Resort, responded to this reviewResponded 30 August 2016

Dear Mr. Hossam,
Greetings.

We would like to bring our apology for any inconvenience caused to you. You review was transferred to our Management for taking decisions.
Anyhow we wish you just positive emotions from vacations in the future.

Sincerely,
The team of Golden 5 Diamond Resort

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Reviewed 31 July 2016

It was a horrible holiday, the AC is not working despite switching the rooms several times, the food is tasteless with little opions the beach snacks is the same item daily and can't be eaten , there is no fun nights and when I decided to leave for a better hotel they didn't give me my money back and I had to leave it coz I didn'the want to miss my holiday

Date of stay: July 2016
2  Thank HaidyM170
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Golden5City, Guest Relations Manager at Golden 5 Diamond Resort, responded to this reviewResponded 15 August 2016

Dear Mr. Haidy,
Greetings.
We would like to apologise for any inconvenience caused to you during your stay. We really regret if you had to face any problems. In such cases we always asking our clients to contact department of Guest Relations in order to find solutions for any difficult situation.
We will do our best in investigation of your case and taking necessary actions.
Once again we are bringing our apology and wish you only positive impressions for your future vacations.
Sincerely,
Team of Golden 5 Diamond Resort

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