I booked a double room for 2 days and when i reached i was told that they upgraded us to the suite free of cost. That was a nice gesture. Little did we know that the room was not clean and there was dirt everywhere. We tried cleaning the wardrobe so that we could hang our clothes, but gave up mid way because there was no end to it. The entire room was dusty. My husband was quite pissed and said that a clean double room was better than the suite. While we were there we didnt ask for the house keeping as we felt that it would do no good as the dust would simply fly around aggravating my dust allergies.
English speaking staff. The lady there (dont know her name) was nice and friendly. Didn't care much about the guy. He seemed clueless. Also while converting US dollars to pounds the guy tried to scam us so pay attention to the figures and his calculations cause Maths is not his strong suit.
Free passes to the El Sakira beach.
The location is great as the Marina and city center are in walking distance.
There are a lot of restaurants, banks, soverneir shops. etc nearby
The breakfast was superb as they have a wide variety of food eg, bread, pita bread, fool. falafel. salad. eggs. fruits. etc and is served buffet style.
The rooms and bathrooms are spacious.
WIFI is available only in the reception area. That too its very dodgy and unreliable.
They never have enough change. Be it US Dollars or Egyptian currency. I dont understand how the hotel doesn't have enough change even in their local currency.
Do not under any circumstances talk money with the guy at the reception. He doesn't understand it. So to be on the safer side have exact amount either in dollars or pounds to avoid the hassle.
Their exchange rate is horrible so to get better rates go to the Bank.
Their airport transfer fees is 10 dollars which is a total rip off. It is barely 20 mins to the airport and you can find taxis that go for 5 dollars.
The rooms are dusty and are in need of a good scrub
The place gets noisy at night and that affects the sleep quality
The hotel front is covered in waste with at least 3 dogs roaming around. Also there is some construction happening and hence the area in front of the hotel is a complete mess.
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