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Reviews (8,464)
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6,438
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Reviewed 22 June 2012

we had a wonderful time at this hotel. We used all the restaurants. There is no charge if you are a thomascook customer. The best one was the asain the steak house was good too and so was the italian. We all had a free hair cut as thomascook customers. The kids club was great rhiannon and erin were really good with my special needs son. Never worried when i left him in their care. Pools were very clean and mohame the pool boy was wonderful with the children as was the life guard. The cups are small and the progod bar was never manned by enough staff and we had to que for quite a long time. But the waiting staff will get your drinks. we booked a trip with the boys around the pool not the rep. They were wonderful and we had an outstanding day on a boat and even saw dolphins and a giant turtle.The captian was great with the children. The beach is safe and shallow but crowded with beds. The food was very good with lots to choose from and toffee apples for the kids. They even have an area for children to eat. The shop keepers do not hassel you and are very nice. All in all you will have a fantastic holiday and we would love to go back.

Room Tip: block ten is next to the pool very big block for familys. block 34,35 are very large family rooms with two seperate rooms.
  • Stayed: June 2012, travelled with family
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2  Thank bobbie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Guest,

Thank you for sharing your impressions about your holidays at our resort.

We are very glad that you enjoyed your vacation with us.

We hope to welcome you soon again.

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

Me and my boyfriend stayed in the Sunrise Royal 5th - 13th June 2012, on arrival we checked in and were shown to our room, we were in block 38 which was right by the reception and great to access the pool. The room was very nice, large bed, balcony, dressing table and plenty of wardrobe space, the bathroom had a walk in shower (no bath) but I wasn't fussed. We arrived late around 12am but delighted the restaurant opened for us to eat along with a few others from our Thomas Cook flight. The hotel has a new time zone of one hour infront of Egypt as they say this allows more time in the sun. You had a choice to eat breakfast in the Mexican Restaurant or the main, we chose to eat in the Mexican as it was much more relaxed and less chaotic (do not expect a full english) We used the main pool most days which we loved and there was always sun beds available and no getting up early to race for a spot. There are 7 Al a Carte Restaurants which you need to book in advance to eat in we tried the Italian, Steak & Meditteranean overall the food wasn't bad but I suffered unfortunately towards the end of our holiday, the entertainment was good and overall this hotel was absolutely ideal for us. We did the Mahmya Island sunset trip where you went snorkelling 100% recommend this absolutely perfect!! I will not return to Hurghada but I would recommend this hotel to anyone as its suitable for all! Prepare to tip and the staff will always go that extra mile to look after you, this hotel is situated in the middle of a desert so don't expect much when you transfer from the airport!

Room Tip: blocks 31-38 are ideal as they are close to reception
  • Stayed: June 2012, travelled as a couple
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5  Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 20 June 2012

Dear Guest,

Thank you for sharing your impressions about your holidays at our resort.

We are very glad that you enjoyed your vacation with us.

We hope to welcome you once again.

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

We visited this hotel in June 2011 as a party of 15 for two weeks and we had a wonderful time - cool drinks upon arrival at the hotel then escorted to our rooms. The entire complex is spotless: gardens are kept beautiful, communal areas are constantly cleaned. You can visit the al a carte restaurants as many times as you wish and I have to say that the Asian was our favourite. I believe that the booking system has now changed for the al a cartes so you dont have to queue every morning to book.

We stayed at the hotel again in August 2011 for two weeks and had another superb holiday. The staff can't do enough for you, always smiling and helping wherever possible.

The Around the World restaurant makes a nice change at meal times from the main buffet restaurant and you can also get lovely pizzas and snacks from the pool bar at lunch time and also the family pool bar.

We booked a private boat trip with Blue Waves and had a fantastic day, the team on the boat were excellent they looked after us all day, cooked a lovely meal and we even swam with the dolphins!!

Entertainment was also really good from beach parties to pool parties and live music and dancing near the Pegalo Bar of an evening.

We took dollar notes to tip as the staff find it difficult to change pound coins.

We've booked to stay at the hotel again from March 22nd next year for two weeks as a party of 12 to celebrate my 50th Birthday and we cannot wait for this day to arrive.

Please feel free to contact me if you have any questions - go ahead and book as you will have a fantastic holiday at this lovely hotel.

  • Stayed: August 2011, travelled with family
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6  Thank sunmax23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 20 June 2012

Dear Guest,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you again in March at SUNRISE Select Royal Makadi and wish you all the best!


Sunny regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012

I went to this hotel back in March and wrote a general review which got rejected as it wasnt personal enough.

Well what can I say this hotel is top class and for the money is second to none!

Holiday tips:
- Get a red flag and smile and say no thank you to the sales people
- Round the world restaurant for breakfast, fresh omlettes!
- No need to rush down to pool or beach as there are so many sunbeds around.
- Food is amazing all day food can be found in many locations around the site and all was great.
- A small tip goes a long way to brilliant service! a dollar here and there
- Any issues big or small contact reception as there customer service standards of off the scale of greatness!!

  • Stayed: March 2012, travelled as a couple
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Thank Southeastlondonsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Guests,

Thank you very much that you have taken some of your precious time to post this charming review on HolidayCheck.
It is really a pleasure to read it and we are very proud to receive your respected compliments.

The SUNRISE Royal Makadi Team is looking forward to welcoming you again and hopes to meet your expectations again.

Please do not hesitate to contact us for any requests. We are happy to assist you!

Sunny regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2012

The good:
VIP pool bar, leave a tip at the start of the day and enjoy a great service
Pizza ovens at 2 of the pools for lunch
The restaurants (apart from the Italian which was awful and the Greek which was just OK) - Asian is the best I think
The Lobby bar, the barman there does such a brilliant job and the drinks and the best and coldest available
availability of full sized bottles of water
The grounds are stunning
The weather is perfect
The staff are generally very friendly and helpful
The drinks are good quality
If you tip you can get an actual glass rather than a plastic beaker
The Chinese Circus that visits once a week were excellent
Good selection of english speaking channels on a flat screen TV in the room

The bad:
Beach is rubbish, too small, rocky, crowded and is more like a marina than a beach
The entertainment at night is a bit dire (Chinese Circus aside.) We travelled as a couple and felt it was a little boring at night sometimes
The rooms are old and dated, bathrooms have seen better days
Worlds noisiest air con in the rooms... it's bake all night or listen to the air con rattling away
the main buffet is so so so crowded. The first week we travelled it was much quieter and you could get served here for drinks, 2nd week was so busy it was hard to even get a table!
People bogarting numerous sun loungers then never using them during the day at all - it is very crowded there now and this means you won't find anywhere to sit sometimes. I am glad we were leaving, just too crowded.
The crowned rubbish, hot drink serving Pegola Bar
The brightly lit and rather unwelcoming Victoria bar

All in all, wouldn't return as it is too crowded and more suited to families than couples.

  • Stayed: May 2012, travelled as a couple
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4  Thank lw0u21db
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 17 June 2012

Dear Guest,

Thank you for your feedback!

We apologize that we were not able to meet your expectations.
Your comments have been forwarded to the concerned Department Heads.

We still hope to welcome you once again.

With best regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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