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Domina Hotel & Resort Harem
Ranked #55 of 233 Hotels in Sharm El Sheikh
Reviewed 23 April 2017 via mobile

The service wasn't as before the animation on the previous years were amazing i hope that they will improve the service and the food i will visit it again because the place is amazing but may be the hotel suffer from events that happened in egypt

Stayed: August 2016
Thank Amr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerinoasis, Front Office Manager at Domina Hotel & Resort Harem, responded to this reviewResponded 27 April 2017

Dear Amr,

Certainly all hotels have been affected by recent events but we do not let that get in the way of providing our valued guests with the best experience possible. Your feedback is important to us and we shall be discussing it in our forthcoming meeting to see what improvements need to be made.

However, I am delighted to see that you will be returning and I know that you will enjoy your next holiday with us even more than this one.

Thank you so much for your review and we look forward to welcoming you back.

Kind regards,

Mahmoud Shawky
Front Office Manager
Domina Hotel & Resort Harem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 1,256 reviews

Reviewed 18 February 2017 via mobile

Not a 5* for sure, more like 3 starts. Well, let me start with positives ... I have to admit it's a beautiful and really massive resort with beautiful surroundings. The rooms are specious, the bathrooms were nice and modern . The stuff in reception were very nice as well, always happy to help with a smile on their faces. There is a lot of Russian holiday makers but it wasn't an issue for us at all. The beach is lovely and clean with lots of sun beds ... now ... what totally put me off from the place for life ... we had a massive whirlpool bath in our bathroom but.... the water there was literally BROWN so non of us ever used the bath ... the food in the restaurant was awful :-( and I mean it. Food wise I'm very easy to pleased person but I just couldn't stand the food in there. After 4 days I felt sick even smelling any food in there. And that's when the fun begun! We all were violently sick. My husband, our daughter and myself. We couldn't leave the room. After a week my husband had enough and rebook his flight and instead of staying for 2 weeks he came back home after only a week. I've stayed there with our daughter for another week but for 3 days we were only around swimming pool as we were to scared to walk to the beach in case we will be sick !! It was a nightmare !! Till the end of our holidays we were eating only baguette with a butter as we were to scared to touch anything else :-( it was the worst experience ever :-( such a shame as it is a beautiful place ... we won't recommend that resort for anyone I'm afraid at least you want to go on your holidays to spend most of the time in the toilet...

Stayed: July 2016, travelled with family
Thank Jagna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerinoasis, Front Office Manager at Domina Hotel & Resort Harem, responded to this reviewResponded 2 March 2017

Dear Jagna,

First of all I am pleased that you found the staff to be very helpful and cooperative and you enjoyed the rooms, the resort and its grounds.

However, it seems that the three of you became ill and this, understandably, spoiled the rest of your holiday. One of the most important things to consider when holidaying in a hot country is that germs and bacteria live longer on door handles and in public places in general. This is why we recommend that all of our guests use a sanitizing hand gel before they eat. We keep our kitchens spotlessly clean. They are inspected by outside agencies on a regular basis to ensure that we store, prepare and present all of our dishes in the most hygienic way and that hot foods are kept above the legally required temperature. We have all the certificates to show that we pass all of these inspections. In your case, it is quite possible that you picked up a germ or a bug from a public area and transferred it to your mouth when eating. This kind of bug can usually be dealt with very efficiently if you visit the on-site medical centre and they can provide the appropriate care for you and your family. I do hope that you reported this as I have not been able to find any record of it.

I am sorry if your holiday was spoiled but this was an isolated case as there were no other illnesses reported during this period.

Thank you for choosing the Domina Harem and we wish you well for the future.

Kind regards,

Mahmoud Shawky
Front Office Manager
Domina Hotel & Resort Harem

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Reviewed 11 February 2017

The welcome given to us by everyone was so warm and genuine. We were really privileged with everything done for us.

Comments:

Public spaces - beautiful as are the gardens. Rooms well appointed and kept really well. Mtwaly could not do enough - thanks M! Main buffet restaurant: lovely people and the food always good although not always to our taste; we have to note it is rather noisy but what can you expect with "en masse" dining!

People to thank include (but not limited to):

Maddalena in Customer Service kept an eye on us to ensure everything was as we hoped. Claudia and Nichole on the Animation/Promotions team were super energetic and friendly. Ali at the Sultan Beach Bar kept us well supplied with coffee (and beer for John). The girls in the super Elisir Spa were kind and helpful and the therapists (Rasha, Daniella and Elisabetta) very talented.

What can I say about Plaisirs Restaurant? Lovely food, super environment and the team? Oh so friendly, kind and willing, thanks Adel (manager) and your team, namely Muneer (the party-goer, so kind and funny), Adel (kind, helpful and gentle), Amr (lovely), Mahmud (lovely, again!), Islam (lovely, again!).

I could go on but ...... We had a most wonderful holiday thanks everyone xxx

  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harem M, Front Office Manager at Domina Hotel & Resort Harem, responded to this reviewResponded 17 February 2017

Dear Lynn,

Such a warm review and it is abundantly clear that you were very well looked after throughout your stay with us. I shall do my best to thank each and every one of those members of staff that you have singled out for special mention but, as you said, they all do a great job and I am privileged to count them as my colleagues. In addition to passing on your thanks to them, I shall be adding mine too.

I do hope this means that we shall be seeing you again in the not-too-distant future as we would love to welcome you back and help you make some more long-lasting memories.

So thank you for choosing the Domina Hotel & Resort Harem and for the review and we look forward to the next time.

Kind regards,

Mahmoud Shawky
Front Office Manager
Domina Hotel & Resort Harem

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Reviewed 20 November 2016 via mobile

It was a great holiday we spent in Sharm ElSheikh;very nice hotel .
The hotel overall is impressive and the quality feel is high class.
The attention to detail and care of the guests is incredible. We have been to the hotel several times now for meals, and we recommended the hotel for our parents to stay.

Stayed: November 2016, travelled with family
3  Thank Almanai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harem M, Front Office Manager at Domina Hotel & Resort Harem, responded to this reviewResponded 17 February 2017

Dear Guest,

We put a lot of effort into ensuring that our valued guests receive top quality service and I'm delighted that you found it to be of such a high standard. And thank you for recommending the Harem to your parents. We shall be sure to look after them when they arrive.

It has been a pleasure hosting you on this occasion and I do hope we will see you again soon. Thank you for writing in.

Kind regards,

Mahmoud Shawky
Front Office Manager
Domina Hotel & Resort Harem

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Reviewed 20 August 2016

Don't go it's horrible ,rooms are full of dust and are shabby ,the whole place is dreadful plastic cups for drinks which if you ask for fizzy it's flat ! Food rubbish cold and not recognisable .School dinner 100% better.you have to catch a bus to different all inclusive restaraunts on the complex which again are rubbish.millions of mosquitos I got bitten to bits,yes we moved cost us £500 to relocate but it was worth it .Staff were not helpful,agent was totally pathetic and hadn't a clue totally rubbish Don't Go ever never ever .The place needs closing down .

Stayed: September 2015
Thank 503lindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harem M, Front Office Manager at Domina Hotel & Resort Harem, responded to this reviewResponded 17 February 2017

Dear Lindsay,

It's almost as if you were describing another hotel - I don't recognize the Domina Hotel and Resort Harem at all.

Our rooms are cleaned every day with an extra deep clean at the end of each guest's stay. We provide plastic cups for drinks around the pool for obvious health and safety reasons. The food is kept above the internationally recommended temperature of 63 degrees Celsius at all times and if you cannot recognize one of the Egyptian dishes, you only have to ask. If the mosquitoes found you in our resort, they will find you in any resort in Sharm as they are seasonal and when they are here, they are everywhere.

Any staff who were anything less than polite, courteous and helpful should have been reported to management immediately as we put service very high on our priority list. I do apologise if you were offended in any way.

I see that you are unlikely to return so I thank you for writing in with your feedback and wish you well for the future.

Kind regards,

Mahmoud Shawky.
Front Office Manager
Domina Coral Bay Harem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Domina Hotel & Resort Harem

Address: PO Box 74 | Hadaba, Sharm El Sheikh 46619, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Sharm El Sheikh
#55 Luxury Hotel in Sharm El Sheikh
Price Range: RM 206 - RM 386 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Domina Hotel & Resort Harem 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Domina Hotel And Resort Harem
Domina Hotel Harem
Domina Hotel Sharm El Sheikh
Domina Harem

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