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Reviews (1,414)
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Reviewed 16 December 2017

From check-in till check out we were given attentive and pleasant service by all
concerned. The front office staff headed by Ms. Archana Koul, were exceptionally
efficient and courteous throughout our stay. A special word to thank Mr.Raju for his
South Indian filter coffee at breakfast. Overall, very very good.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank pandr2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 18 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

A great hotel located in the heart of Hyderabad. Have stayed 4 days in this hotel. Absolutely amazing experience.
Pros:
*Amazing Location
*Courteous Staff
*Luxurious Interiors
*Spacious Rooms
*A luxury collection hotel
*Amazing Food
*Great Lounges to relax in.

Cons:
*None

Stayed: March 2017, travelled with family
Thank Luxury T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 15 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

Chestna Singh is supeb in customer service. She escorted you till room explained all features and how to operate gadges in room. She is Simply superb in guiding helping in getting cab while I was struggling.

I must say because of her detailed explanation on trying food in their both Indian and local cuisine I have visited and had food there and relished as both are top two resturants in Hyderabad. She has lots of patience.
Preserve her for longer years as she is simple best and precious to ITC Hotels.

Want to refer to Archana Kaul and Durgaiah Kota both are super supervisors who helped allot and follow up if seen customers are upset. Especially Archana gave hand of support while I was struggling to book my cab. She is a true leader.

Room Tip: Must stay to receive warm welcome and staff is so helpful from checkin to check out and service desk
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank malhan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 13 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

Great and a very comfortable stay. The food was very nice and suits a wide range of audience.

The service was also very good.

I had a great time staying there and would highly recommend this property to others

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with ITC hotels
Thank RajeevSingh_Ind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 13 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

I had never stayed at an ITC hotel before and while there have been truly memorable stays at the Marriotts and St.Regis', this would be my first ever ITC experience. And what a truly remarkable time we had. This was my first visit to the city of pearls, Nizam and the much loved Biryani. The moment we entered, we were cordially greeted by Cheshta, the guest representative assigned to us. And she made us feel right at home and was impeccable in her behaviour and the assistance rendered out to us. She gave us valuable insight on Hyderabad and this proved to be immensely valuable and accurate, as we toured the city over the next four days. Everytime we would walk in the evening, she made sure we were taken care of like the Nizam's own guest. Our best wishes to Cheshta for an incredible career ahead.

The room was excellent and very comfortable, not to mention the sleep quality. The breakfast spread at the Deccan Pavilion every morning was lavish and excellent by all standards. Being a foodie myself, this was important. From Chef Srinivas' infectious smile that cheers up your morning, to Chef Raja's incredible south Indian fare that has to be tried, we loved it all.

My lil one also used the pool and while the hotel does not offer lifeguard services, the pool itself is kept spotless clean and is great to hang around. Towards the end of our stay, we brought in almost seven kilos of biryani to be flown home for our foodie friends. One of the big concerns was storing it safely in a refrigerator for the night. This is where Mr.Kota Dugaiah, the head concierge came in and saved the day. He is truly a gem at his work and he took care of our request, as if it wasn't any problem at all. The next morning, Mr.Nishanth, the concierge on duty, provided us with our packets and we were able to safely carry them home.

I'm truly impressed by ITC Kakatiya and the impeccable service rendered to us by each and every staff member, including the guards at the door. We also dined at their outstanding restaurant K&K and I shall separately review it on Tripadvisor.

You guys have won our hearts and we will be back. Each and every name that I've mentioned above knew us by name, remembered us and our preferences and pampered us like royalty. Only at ITC Kakatiya!

Stayed: December 2017
Review collected in partnership with ITC hotels
Thank Sachin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 12 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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