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“Characterized by excellent service, courtesy, comfort and warm hospitality.”
Review of ITC Kakatiya

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ITC Kakatiya
Ranked #4 of 347 Hotels in Hyderabad
Reviewed 21 December 2017

Warmly welcomed by Kabir (Front Desk Mngr). Breakfast in the Deccan Pavillion was a wonderful daily experience with the great staff we connected with: "Mr.can-do attitude" Aditiya Sopinath (Mngr of Butlers), Shajann (Captain on duty), and extra special personal care by Chef Shrinavas, butler Shivani and most especially our favourite waiter Vamshi. You will be in the capable and experienced hands of Head Concierge Kota Durgaigh for any arising issues while the front desk greeters Fauziya and Devi. The ONLY fly in the ointment for us for the standoffish attitude of the young lady Sales Mgnr (did not bother to note her name). Thanks however to all the most wonderful staff.

Front desk and lobby tends to be a busy area but this is by no means a serious issue with all the available assistants. We have stayed at the ITC hotels in Mumbai and this hotel certainly is at par in terms of service, courtesy and comfort. Kakatiya's staff are very well trained and competent.

Room Tip: Rooms facing the park (backside) are super quiet. Beds were brilliant for a good night's rest.
See more room tips
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Shiraz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 27 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 - 55 of 1,198 reviews

Reviewed 16 December 2017

From check-in till check out we were given attentive and pleasant service by all
concerned. The front office staff headed by Ms. Archana Koul, were exceptionally
efficient and courteous throughout our stay. A special word to thank Mr.Raju for his
South Indian filter coffee at breakfast. Overall, very very good.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank pandr2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 18 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

A great hotel located in the heart of Hyderabad. Have stayed 4 days in this hotel. Absolutely amazing experience.
Pros:
*Amazing Location
*Courteous Staff
*Luxurious Interiors
*Spacious Rooms
*A luxury collection hotel
*Amazing Food
*Great Lounges to relax in.

Cons:
*None

Stayed: March 2017, travelled with family
Thank Luxury T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 15 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

Chestna Singh is supeb in customer service. She escorted you till room explained all features and how to operate gadges in room. She is Simply superb in guiding helping in getting cab while I was struggling.

I must say because of her detailed explanation on trying food in their both Indian and local cuisine I have visited and had food there and relished as both are top two resturants in Hyderabad. She has lots of patience.
Preserve her for longer years as she is simple best and precious to ITC Hotels.

Want to refer to Archana Kaul and Durgaiah Kota both are super supervisors who helped allot and follow up if seen customers are upset. Especially Archana gave hand of support while I was struggling to book my cab. She is a true leader.

Room Tip: Must stay to receive warm welcome and staff is so helpful from checkin to check out and service des...
See more room tips
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank malhan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 13 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

Great and a very comfortable stay. The food was very nice and suits a wide range of audience.

The service was also very good.

I had a great time staying there and would highly recommend this property to others

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with ITC hotels
Thank RajeevSingh_Ind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 13 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Kakatiya

Address: 6 - 3 - 1187, Hyderabad 500016, India
Phone Number:
Region: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hyderabad
#3 Spa Hotel in Hyderabad
#4 Luxury Hotel in Hyderabad
#8 Romantic Hotel in Hyderabad
#9 Business Hotel in Hyderabad
Price Range: RM 607 - RM 1,081 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Kakatiya 5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Itc Kakatiya Hyderabad
Itc Kakatiya Hotel Hyderabad

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