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“Top of the line hotel in Central Hyderabad”
Review of ITC Kakatiya

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ITC Kakatiya
Ranked #4 of 346 Hotels in Hyderabad
Reviewed 3 January 2018

ITC Kakatiya provides its guests with outstanding comfort and service. The hotel is conveniently located in Begumpet, Hyderabad, close to shops, offices and restaurants. The rooms are spacious and comfortable. The luxuries rival any seen in the Western world. Daily breakfast is included in the room package and promises diverse and delicious treats, serving both continental and Indian fare. Room service was prompt and efficient. All requests such as organizing uber rides were satisfied by the front desk. The hotel also boasts a full service spa and fitness center. The value for your money is superb and you really will get bang for your buck. Enjoy your stay in this beautiful hotel and experience the beauty, comfort, service and luxury of this outstanding gem in the middle of Hyderabad!

Room Tip: The rooms on the upper floor are luxurious and offer good views.
See more room tips
  • Stayed: December 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Anu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 4 January 2018

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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37 - 41 of 1,195 reviews

Reviewed 1 January 2018 via mobile

Worst experience of my lifetime!!!
Went for 31st Night Party and Dinner and it turned out to be a nightmare....irrespective of having Gala dinner and Dance Party booking the staff harassed me and wife while having dinner, including Sai Bhaskar and other waiters turn by turn harrased by asking about our booking even though we showed the wrist band Sai Bhasker reapeatly argued with us then I had to take him to counter to show my paid receipts.
We choose ITC Kakatiya to celebrate new year 2018 but spent my memorable time in argument with F&B Staff Sai Bhasker!
Such staff spoiles the reputation of Brand like ITC, it takes years to build a brand but not even a second to damage it which was done today by the team of F&B department.
Would never visit or recommend any of my friends or colleagues to visit ITC Kakatiya for any occasions.

Stayed: December 2017, travelled with family
3  Thank tanveer s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 4 January 2018

Dear Guest,

Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. We are truly sorry to hear the you had to endure some inconveniences while spending your New Year Night with us. We have taken a careful note of your comment regarding the deficiency in empathy and disruptions in Food & Beverage Service experience. Your feedback is incredibly important to us, and we can assure you that your comments will be taken into consideration to improve our service and associates.

Should there be more feedback you wish to share with me regarding your recent stay with us, I can be reached at virender.razdan@itchotels.in

We look forward to welcoming you back to ITC Kakatiya.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad and General Manager, ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

Had great experience with ITC hotels.
Chef kunal and chef mehul really impressed me by the way they explained me about cousine and it's origin what we had but the guest relation ms archana made our day with lot of beautiful words of the hotels

Regards
Vj

Stayed: August 2017, travelled with friends
Thank vijay k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 2 January 2018

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017 via mobile

Unfortunately this was my worst ITC experience. The ordeal began right from the booking which was quite tedious. Their website didn't accept Dinersclub cards. I booked during some promotions which were not provided on day one. Only after I complained the next day where they provided.

But the worst part is their service. It's nowhere closer to ITC experience. Lounge for members close by 8pm and nobody bothers to even tell you it's closed when you ask them about the lounge location at 8:30 pm.

The food ordered with specific requirements and explained over 3/4 times comes with the ingredients which were not supposed to be there.

Only silver lining The room was good and spacious.

IRRESPONSIBLE Luxury doesn't count. Not again for sure. Next time in Hyderabad you can give it a miss.

Stayed: December 2017, travelled on business
1  Thank vikram218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 29 December 2017

Dear Guest,

Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. We are truly sorry to hear you endured some inconveniences while booking your room with us. We have also taken a careful note of your comment regarding the miscommunication and Food & Beverage Service areas that left you disappointed. Your feedback is incredibly important to us, and we can assure you that your comments will be taken into consideration to improve our property.

Should there be more feedback you wish to share with me regarding your recent stay with us, I can be reached at virender.razdan@itchotels.in

We look forward to welcoming you back to ITC Kakatiya.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad and General Manager, ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017

What to say , home away from home, the property in itself is a grand experience and its ability to maintain its continuous endeavor to remain at top of its ability to deliver excellence in all fields from Food , rooms, ambiance, and people...

Excellent place to put up oneself in peace.. there are lot of people whom i touch base with starting from soujjanya welcoming with a warm smile , i would not take names as it would belittle the efforts put by all from doorman to janitor.

In nutshell its a living proof of "Athithi devo bhava " culture of the country.

folks keep it up.. and thanks

  • Stayed: December 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with ITC hotels
Thank binunairr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_KAKATIYA, General Manager at ITC Kakatiya, responded to this reviewResponded 28 December 2017

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are very pleased to learn that your stay with us was as per your expectations. At ITC Kakatiya , we offer refined luxury with a complement of warm and efficient services designed to cater to the needs of the discerning traveler such as yourself.

We believe in providing unparalleled experience in gracious living to all our guests.

Your appreciation is what encourages and motivates us in making every moment a 'WOW Experience’. However, you have our assurance that the Hotel will make improvements to all your observations.

We look forward to welcoming you back to the warmth and indigenous hospitality of ITC Kakatiya in the ‘land of Nizams'.

Warm Regards,
Virender Razdan
Area Manager, Hyderabad & General Manager - ITC Kakatiya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Kakatiya

Address: 6 - 3 - 1187, Hyderabad 500016, India
Phone Number:
Region: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hyderabad
#3 Spa Hotel in Hyderabad
#4 Luxury Hotel in Hyderabad
#8 Romantic Hotel in Hyderabad
#9 Business Hotel in Hyderabad
Price Range: RM 608 - RM 1,037 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Kakatiya 5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Itc Kakatiya Hyderabad
Itc Kakatiya Hotel Hyderabad

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