if you have roots in village than its totally wastage of money. We went on this Saturday had night out and came back by Sunday noon. First when we reached in no one was there to take out the luggage the guy who joined in even he did not offer help. finally reached at reception not any warm welcome asked to give id proof and money on asking for dinner he just said he will call us. no landline phone. rooms are nice without TV. they don't serve water in jugs or packed mineral water. guy came with four reused and refilled bisleri bottles! upon asking he said they have this only for all guest. ...when we went to bed realized there is not blanket or cover on extra bed. Since other couple had 2 kids we paid extra for extra bed. when informed reception guy he come in and give us some sheet but instead of sorry on this he said you came late that's why its missed in hurry!
dinner no buffet we have been served home alike food. really its same alike my home made dinner. Dal ,matter paneer, chicken, salad and sweet dish Rasgulla.
upon asking for some other option guy said for change I can give you maggi with some extra charges but when we ordered after few minutes he was back saying no stock left sorry!
now in the morning we finally though to go to swimming pool at 8 am . but entire pool was dirty after calling again to reception got similar reply manpower is less. Here where we cant hold on and said them to pay off our money it’s better to go home because you don't have manpower to serve us. one guy came and cleaned the pool. but they are no rule like swimming costume mandatory , shower any one can jump in same started after 1 or 2 hours but we were fortune to enjoy before this.
now breakfast again kind of OK. Alloo and stuff prathans,boiled eggs,milk corn,curd ,butter, and toast omelet. for activities they have, very basic activities you can enjoy in the group only if you are few numbers alike us only 4 adults can’t enjoy as they don't have such activities.
Finally lunch was good to cover up all.......Raita and gulab jamuns yummi
We had interaction with manager Anil Verma about our poor experience who courteous to repent overall and tried to help a bit.
But overall I didn’t find its worth for money we spend 14.5 k for one day and night outing for 2families 4 adults 3 kids,could have good option near Delhi Gurgaon in this budget.
They really need to focus of hospitality. Though property is good with good concept. better to go for day picnic only in winter with huge groups.
- Official Description (provided by the hotel):
- Surjivan is an ethnic theme based resort near Delhi. Come stay in our designer mud & thatch cottages and enjoy going back to your ethnic roots amongst 50 Acres of lush green countryside! ... more less