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All reviews water features saffron restaurant an oasis beautiful hotel water bodies pool view new delhi business trip close to the airport excellent service business district ambience mall indian food hotel staff cilantro gym flame
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Reviewed 7 March 2016 via mobile

One of the most amazing experience of my life staying in this hotel. The services are extremely prompt and hygienic.
Hospitality is very good. Located in the heart of city in Udyog Vilar. just 30 km away from international airport. All luxury facilities available which you can think of. Overall a resort worth staying. Highly Recommended.

Date of stay: March 2016
Trip type: Travelled with family
1  Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 8 March 2016

Dear Guest,

Thank you for taking the time to share your wonderful feedback about Trident, Gurgaon.

We are extremely delighted to have you as an “ambassador” for Trident Gurgaon.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back on your next trip to the city.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2016 via mobile

Stayed here 3 nights, one night in the suite which was amazing with the view of the infinity water feature. Always helpful and attentive staff. Very clean and well kept property. Will stay again on my next trip.

Date of stay: February 2016
Trip type: Travelled on business
Thank Srinivas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 7 March 2016

Dear Guest,

It was a pleasure to have you stay at Trident, Gurgaon and we thank you for sparing your valuable time to review us on Booking.com

We make every effort to maintain the high standards of timely and quality service delivery Trident Group is renowned for, and we are delighted that we have been successful in achieving this during your recent visit.

We look forward to your continued visits and to welcoming you back.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2016

We stayed here twice during our holiday. Once at the start and then three days at the end. The hotel is very modern and clean. The breakfasts were fantastic. Service at the bar was very good. We tried two of the three restaurants and they were very good too. The Thali is only available at weekends in the Saffron restaurant and it is fabulous. The pool area is very smart and the staff are very attentive. The hotel is in a business district so you are a little isolated but there is a free transport service to the local shopping mall and for around £40 you can hire a luxury car and a driver for 4 hours. The concierge deserves a special mention too. Why did I knock off a star? Simply because the price of the drinks and food is a bit overpriced.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank martyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 5 March 2016

Dear Guest,

It was a pleasure to have you stay at Trident, Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We make every effort to maintain the high standards of timely and quality service delivery Trident Group is renowned for, and we are delighted that we have been successful in achieving this during your recent visit.

We look forward to your continued visits and to welcoming you back.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016 via mobile

Well located with close access to the highway and most Gurgaon business locations . Beautifully landscaped with pleasing waterbodies and large spaces . Rooms are well appointed and the property has been extremely well maintained. Service is attentive and courteous . There is a lively bar and the coffee shop/ casual dining restaurant offers wide variety of cuisines . Recommended .

Date of stay: February 2016
Trip type: Travelled on business
Thank madhav24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 29 February 2016

Dear Guest,

Thank you for taking the time to share your wonderful feedback about Trident, Gurgaon.

We are extremely delighted to have you as an “ambassador” for Trident Gurgaon.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back on your next trip to the city.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2016 via mobile

It was my first time I stay at this hotel, everything is perfect, good location for business plan in Gurgaon.
The context is peaceful, amazing swimming pool and relax atmosphere. Breakfast is okay, just the right options, dinner has buffet, the only disappointment was, even it is a buffet it has many waiters, but in my opinion not too focus in clients, more focus in clean table, replace buffet dish and prepare the bill. It will be perfect if they ask you for the wine and the bread on time not when you are almost finish your dish... Maybe too busy..

Date of stay: February 2016
Trip type: Travelled on business
Thank 608ernestog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 29 February 2016

Dear Guest,

It was a pleasure to have you stay at Trident, Gurgaon and we thank you for sparing your valuable time to review us.

I acknowledge your feedback on the ‘quality of service at our all day dining restaurant Cilantro’ that was not to your satisfaction and sincerely apologise for the inconvenience caused to you. Please be assured that the necessary training will be given to the concerned team to enable them to perform at a much higher level.

All of us at Trident, Gurgaon endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. Furthermore, the values handed down to us by our Founder Chairman ask each one of us to place our guests above all else. With these beliefs and culture, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression. We do recognise that at times we make mistakes - it is important that we learn from these mistakes in order to continuously improve.

Your feedback is extremely important for us as it is an excellent tool for us to further enhance our guest services. I do hope that you will treat the incidents in isolation and give us another opportunity to be your preferred hotel in Gurgaon.

Thank you.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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