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Reviews (104)
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All reviewskingdom of dreamssec marketvery nice hotelrooms are cleanvalue for moneyfood jointsawesome hospitalityhotel is centrally locatedbusiness tripcomfortable stayshort staykeep up the good workbasic amenitiesmetro stationbreakfast buffetcourteous staffbusiness hotel
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Reviewed 16 September 2017

I stayed at The Fern Residency Gurgaon for a total of 14 days, and I must say it is one of the best hotels around, except for the pathetic WiFi they provide. Let me tell the good parts first.

The location speaks for itself - in the heart of the heart of Gurgaon Sector 29. It is around 1km from the nearest metro station HUDA City Centre. The parking is ample, the breakfast is good and the facilities in the room are worthy of the money you pay.

But, if you're on a business trip and require compulsory WiFi, then this hotel is a really bad choice. The WiFi provided had extremely intermittent connectivity. It disconnected every 5 minutes. EVERY FIVE MINUTES. When inquired about this, I was told that the WiFi router is right outside my door. What they didn't get is that the problem is not the router range, but the kind of internet connection they were using.

So apart from the WiFi, everything else is what you would desire from a decent 4-star hotel.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank abhishek19522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shatrughan T, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 14 November 2017

Dear Sir
Thank you for your nights stay at the most centrally located 4-Star hotel in Gurgaon. It is a pleasure to learn that we could convince you with the “home away from home”-feeling we want to provide for our guests. Especially the friendliness and helpfulness of the team is a factor which makes a big difference and which is an important factor for most guests.
It’s sad to hear regarding internet problem, we have changed our internet provider from immediate effect. I wish and assure you that you won’t be having any internet speed problem in your next visit.

It would be a pleasure to be your host again for your next stay, and for returning guests we offer a reduction for reservations on our homepage.

We wish you all the best and we look forward to seeing you again in the future! Your Fern Residency Gurgaon Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

Stayed 2nd time and staff was like " why the hell you are coming "
Housekeeping rang the door bell unnecessary at 09:45 hrs asking for a laundry from a room which is due out in 2 hrs. Opened the door and instead of an eye contact he was moving his eyes inside the room as if I am a terrorist.
Now reception guy ( will not name him here ) who took my check out was like ultra rude and so unprofessionally behaved that I had to explain him my profile and relation with Hotel Industry for a decade. He was like " get the hell out of here, I don't care, this is how I work".

Thanks for the stay and making it last for your Hotel.

Stayed: September 2017, travelled on business
1  Thank tushar v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Very nice location, neat and clean rooms. Good room service. Food and breakfast is good.

There is possibility to improve room tidiness and service call response.

Overall pleasant place and comfortable stay at reasonable tariff.

Stayed: May 2017, travelled on business
Thank vinod v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shatrughan T, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 14 November 2017

Dear Sir
Thank you for your nights stay at the most centrally located 4-Star hotel in Gurgaon. It is a pleasure to learn that we could convince you with the “home away from home”-feeling we want to provide for our guests. Especially the friendliness and helpfulness of the team is a factor which makes a big difference and which is an important factor for most guests.
I regret to read that your stay was not as comfortable as you had anticipated. Although many of our guests value the cleanliness of our rooms and its furnishings above many other things, we will take a closer look into the matter of your dissatisfaction with our cleanliness since we know that this is an important issue for everyone.
It would be a pleasure to be your host again for your next stay, and for returning guests we offer a reduction for reservations on our homepage.

We wish you all the best and we look forward to seeing you again in the future! Your Fern Residency Gurgaon Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5
Reviewed 28 August 2017 via mobile

I have visited this hotel in the month of May, hotel location is good, very near to Jaipur highway, hardly 1km from iffcco chowk, rooms are very small, tea maker not in the rooms, food is OK not good,

Stayed: May 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shatrughan T, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 14 November 2017

Dear Sir
Thank you for your nights stay at the most centrally located 4-Star hotel in Gurgaon. It is a pleasure to learn that we could convince you with the “home away from home”-feeling we want to provide for our guests. Especially the friendliness and helpfulness of the team is a factor which makes a big difference and which is an important factor for most guests.
I regret to read that you found our room size bit smaller than your expectations, Although the room size is 270 sq ft which is equal to any decent five star hotel.
It would be a pleasure to be your host again for your next stay, and for returning guests we offer a reduction for reservations on our homepage.

We wish you all the best and we look forward to seeing you again in the future! Your Fern Residency Gurgaon Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Good, clean hotel with the basic amenities, reasonably priced room service, and courteous staff. The rooms are a little small but cosy. For some reason they didn't have the food menu already in the room but sent it over when called.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Shikhar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shatrughan T, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 14 November 2017

Dear Sir
Thank you for your nights stay at the most centrally located 4-Star hotel in Gurgaon. It is a pleasure to learn that we could convince you with the “home away from home”-feeling we want to provide for our guests. Especially the friendliness and helpfulness of the team is a factor which makes a big difference and which is an important factor for most guests.
I will see how come the food menu was not available in the room as we make sure that all the rooms are equipped with all the amenities.
It would be a pleasure to be your host again for your next stay, and for returning guests we offer a reduction for reservations on our homepage.

We wish you all the best and we look forward to seeing you again in the future! Your Fern Residency Gurgaon Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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