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Reviewed 2 September 2015 via mobile

Beautiful hotel with most courteous staff, Rajni is beauty with brain, food is too delicious , peaceful spa , super rooms......, beer is again a big wow for the hotel with hot Nd sour crispy chicken......

Stayed: July 2015, travelled on business
3  Thank Vikas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxyhotelggn, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded 9 September 2015

Dear Mr. Vikas

Greetings from Galaxy Hotel.
It is a great pleasure to understand that we were able to satisfy you with our product as well our services. Do look forward to welcoming you again in the hotel soon.

Warm Regards
Mithun Rao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2015

Well I stayed in Galaxy Hotels from 24th July to 26th July in a suite as a part of my recreational stay. Though property is strategically designed and is an amuse to stay, there are certain product and service issues that are not expected from the league of hotels that it belongs to.
1. Services- Not easily reachable- you have to chase to get your things done.
2. Bathrooms in the suite are pathetic to use. Knobs are just not customer friendly and it becomes hassle to take a shower.
3. Hell of an experience- The hotel credited the erroneous amount from our credit card, and then promised to return the same by crediting it back to our credit card. Even after a month, when we have received the credit card statement, the same does not reflect. The staff is not proactive in responding back to the query and are not even friendly to interact with.

Overall, prefer not to stay in this hotel.

Room Tip: Worst bathroom ever noticed in a 5 star property suite and pathetic services.
  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RidimaMittal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2015

near to airport
big rooms with friendly staff
very good breakfast with lots of veg and non veg options
food was of great tastecool beer bar with ambience related to cricket, good place to hang out for different types of beer and cricket. Ultra premium : it's a lobby bar on level 2 near check in area, best part is they offer 50% discount to the hotel guests. Health club: in level 4 with nice gym equipped with

Room Tip: rooms near to the lift and lobby area
  • Stayed: August 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank pcdash1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxyhotelggn, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded 9 September 2015

Dear Mr. PCDASH

Greetings from Galaxy Hotel.
It is a great pleasure to understand that we were able to satisfy you with our product as well our services. Do look forward to welcoming you again in the hotel soon.

Warm Regards
Mithun Rao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2015

We stayed here as two family, to be close to the Medanta Hospital nearby back in April 2015.

The room that my parents were allotted smelt very stale and mouldy and the windows were sealed shut, no natural light have ever seen any surface of the room.

The staff were not trained well, but they did try and make an effort. The management was the worst and you could see this was due to poor management that the hotel truly cannot call itself anything above a 3 star place.

Wifi kept on dropping out. Everyday had to ring the reception asking to reconnect us to wifi a couple of times, till they finally did something and got back online.

Roof top pool & Gym has potential, but is not well kept, and the fountains were dry.

Definitely not worth the price and certainly no 5 star hotel as they claim.

  • Stayed: April 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank ruchishrestha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2015 via mobile

we visited India in December 2014 and January 2015 with our family. We stayed in Galaxy on the way in and on the way out for 3 days. The hotel is pretty modern and Boutique style. Rooms are spacious with all amenities. Restaurants and shopping inside the hotel makes it easier.

Stayed: January 2015, travelled with family
Thank Sehra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxyhotelggn, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded 9 September 2015

Dear Ms. Sehra

Greetings from Galaxy Hotel.
It is a great pleasure to understand that we were able to satisfy you with our product as well our services during your two visits. Do look forward to welcoming you again in the hotel soon.

Warm Regards
Mithun Rao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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