We stayed at this hotel for 4 nights from 1 April 2016 - a beautiful old colonial building with only 7 bedrooms - all very good. We booked the best, and most expensive of the lot - the Viceroy. It looked great - big and comfortable. The weather was hot and very humid. We quickly discovered that the air conditioning was not working in the room. Attempts to repair this failed. It was unbearable. We ended up being shuffled from one room to another - ending up sleeping in three different, not as good, rooms in only 4 nights - the air con in the second of the three rooms also conked out. To make matters worse we discovered that this problem was not new and had occurred only weeks before. In my view they should never have accepted a booking in this expensive place in these circumstances. The episode was most unsatisfactory - and the owner would not even consider a refund of the money we had wasted.
I should add that the staff on duty led by Sumesh were great and did all they could to make us comfortable but this was a problem outside their control.