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pateldarsha
London, United Kingdom

A little gem

Review of Le Colonial
5.0 of 5 bubblesReviewed 16 Mar 2018
Lovely rooms in keeping with the colonial style. They were clean and comfortable. The hotel has only eight rooms with enough lounges to get privacy. Reminded me a lot of Real Marigold the film and it came as no surprise that BBC used for there season 2 Real Marigold
Staff are very helpful and courteous and can’t do enough for you to be comfortable!
Food is excellent and you can order as you like in the morning
Subash and his team do a great job and really made our stay enjoyable!

Highly recommend!
Date of stay: March 2018
Room Tip: The Viceroy and Vasco ga dama with huge balcony
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeemranaHotels, Guest Relations Manager at Le Colonial, responded to this review
Responded 19 Mar 2018
Dear Guest,

Thank you for your kind words about the Le Colonial heritage hotel in Kochi.

We are delighted to learn that you had an enjoyable stay at the 16th century hotel.

It is rewarding to receive your kind appreciation about the rooms.

This is exactly what we strive to achieve and it is always rewarding when someone at the receiving end can sense the effort and the love.

We have shared your kind appreciation with the housekeeping team members.

Your compliments about the staff and the hospitality reinforce the Neemrana philosophy and will go a long way in acting as a source of motivation & encouragement.

We have shared your gracious words with the team members at the hotel.

It is great to know that you thoroughly enjoyed the food at the hotel. We have shared your courteous words with the Chef.

We thank you for your visit and look forward to welcoming you back for many more enjoyable experiences !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 February 2018 via mobile

This is our second visit to Cochin and what a little gem this hotel is, it’s like home from home, the furnishings and decor are amazing, it’s very well situated and the staff can’t do enough to make your stay as comfortable as possible.
And yes it is where they filmed the second series on the BBC.
Fabulous.

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank Adriansholidays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeemranaHotels, Guest Relations Manager at Le Colonial, responded to this reviewResponded 7 March 2018

Dear Guest,

Thank you for your kind and appreciative words about the Le Colonial heritage hotel in Kochi.

We are delighted to know that you had a comfortable stay at the hotel.

It is rewarding to receive your kind appreciation about the furnishings and the décor.

Our staff most of whom got into hospitality without any formal hotel education are greatly pleased with your positive comments.

We have shared your kind appreciation with all the team members.

We thank you for your visit and look forward to welcoming you at our 20 unique destinations across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018

Hidden behind the adjacent street market the hotel was difficult for our taxi driver to find.Close to the Chinese nets and the promenade of Cochin Fort this hotel was a very pleasant surprise. A small hotel with 6 bedrooms. Ours " Jan Van Spall" was large with two double beds, a well appointed bathroom, a beautiful Malabar spruce floor and a large balcony over looking the hotel's small pool and garden. The staff were attentive and very friendly. Dinner was included in the price of our room. There was no menu, just what the chef fancied cooking, which was very good. A great start to out holiday. We stayed two nights which was sufficient to acclimatise and see what there was to see in Fort Cochin

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Andrew T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeemranaHotels, Guest Relations Manager at Le Colonial, responded to this reviewResponded 16 February 2018

Dear Guest,

Thank you for your kind and appreciative words about the Le Colonial heritage hotel in Kochi.

We are delighted to know that you had a pleasant experience at the hotel.

It is great to learn that you explored the Chinese nets and the promenade of Fort Kochi.

We are pleased to know that you thoroughly enjoyed the views of the pool and garden from Jan Van Spall.

Our staff most of whom got into hospitality without any formal hotel education are greatly pleased with your positive comments.

We are glad that you relished the food.

Please note that, there is an a la carte option for lunch and dinner. At Le Colonial, broadly, we serve South-Indian, local Kerala and Continental cuisine to suit a range of tastes and palettes. Guests can always request for a certain dish or a customised meal at the previous meal and the Chef will try his best to please them.

We thank you for your visit and look forward to welcoming you back soon !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Really was looking forward to staying here - had booked multiple rooms and prepaid 180,000 inr. But then I emailed the hotel a few days before the stay (this was for Christmas 2016) and they said they didn't have my booking. They said the price was now ~2x what we had already paid and had confirmations for. So my guess is that the hotel saw they were able to get more due to being pretty full and canceled our stay as it was at the cheapest rate.

The hotel says that they never received our booking. This is completely untrue. As soon as we booked, the rooms were taken out of the hotel's inventory, indicating that the reservation did go through. Each room here is individually named and individually booked, so it was easy to tell that the rooms we were booking were reserved for us, at least at the time of the booking.

The hotel customer service was completely unhelpful and now borderline threatening with TripAdvisor reviews. I would have loved to have stayed here at the time - that's why we spent 180,000 inr after all (which was refunded) - but now there's no way I'm going to stay here given how they treated me and my family. It was simple to resolve our issue (honor the booking) but the hotel chose to fight.

I know what the hotel will respond with - and it's telling of their confrontational attitude. They will not apologize for anything and will attempt to shift responsibility to anyone but themselves. Why not just try to make things right at the time, is that too hard? Apparently it is for this hotel and their management company.

There are lots of other nice places in the area that have very good customer service that I will stay at and recommend instead.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Service
2  Thank John_goes_to_India
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2017

I found out about Le Colonial several months ago when I was planning a trip to India for myself and my girlfriend - the first India visit for both of us. I knew right away that I wanted for us to spend our last couple of nights in India at Le Colonial, so I had high expectations even before getting there. I had booked the Viceroy room, and was very much looking forward both to staying in this very special room and to the general experience of Le Colonial itself. From the moment we pulled up in front of the gate and Smita, the manager, came out with her staff to wish us welcome, until the early morning when we unfortunately had to leave this very special place we had the most wonderful experience. Smita, who is the ultimate when it comes to combining the professional aspects of her duties with her very own very friendly and outgoing personality, was always there when we needed to ask a simple question, or sometimes just to engage in an interesting conversation. Our stay at Le Colonial would have been wonderful, no matter what, but Smita certainly added a whole different dimension to our enjoyment. It also so happened that we were the only guests during our brief two night stay, and having the dining room all to ourselves was another unique experience. And to say that the food was outstanding would of course be an understatement. We have stayed in many great hotels all over the world over the years but Le Colonial is in a whole different category - this is truly an experience and a memory for life. We will always remember our brief time there with fondness, and hope to return! Thank you so very much - Smita and staff!

Date of stay: October 2017
3  Thank hawaiipalms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeemranaHotels, Guest Relations Manager at Le Colonial, responded to this reviewResponded 6 November 2017

Dear Guest,

Thank you for sharing such heartwarming feedback about the Le Colonial heritage hotel in Kochi.

We are delighted to read about your experience at the 16th century hotel.

We are glad to receive your kind appreciation about the property and the Viceroy room. It is rewarding to know that you recognize and appreciate our effort towards style with simplicity.

We are grateful for your appreciation about the warm hospitality and have conveyed your kind words to Smita Daruwala as our team goes the extra mile to make each guests stay memorable and comfortable.

Your appreciation about the food has been conveyed to the Chef and he is delighted to know that you enjoyed the cuisine prepared from fresh produce that is offered.

It is our sincere endeavour to make each guest’s stay a memorable one. We thank you for your visit and look forward to welcoming you back soon !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

I booked here for my husband and I after returning from a stressful summer holiday. We managed to go for a week during Eid, and I am so happy we made this decision. From the moment we stepped through the gates, we were welcomed by Smita and the staff. They were all friendly and a nice refreshing drink was offered. As the occupancy was quiet at the time, they surprisingly upgraded our room, and it was amazing!
The whole house was very traditional, well worth the name Le Colonial. In fact my husband half expected a Michael Caine, think Zulu, to walk down the stairs! The decor and furniture is in keeping with this feel which adds to the warmth.

The food was exceptional, nothing was too much for the kitchen staff and chef. I felt like a princess being looked after in this little hidden away gem. The location is perfect for walking around and seeing the fishing nets, also the local markets. The shops are enchanting and you are of course harassed by the many rickshaw drivers once you step out of the gates, but this is standard across visiting India, and other Asian countries. It does add to the experience, and they do leave you alone after so many "no's". There are also lots of art gallery's nearby which are interesting to look at.

We used the pool facilities and relaxed on the veranda, where the staff were always on hand to offer us refreshments etc.. We were able to read our books in peace and quiet or just chat to other guests, which was an inviting experience in itself.

The room price includes breakfast and or lunch/dinner, which is extremely reasonable. and the breakfast was so scrumptious, always starting with a plate of fruit and then anything thereafter.

We stayed for 5 days with an overnight stay on a boat trip down the backwaters, and we both cannot wait to go back and stay again. It was truly the relaxing, friendly environment we needed given the hectic summer schedule we had. Not only did the hotel live up to the recommendation but the staff were every bit caring and attentive to our needs.
Thank you Le Colonial!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank ladylowles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeemranaHotels, Guest Relations Manager at Le Colonial, responded to this reviewResponded 18 October 2017

Dear Guest,

Thank you for your incredibly positive feedback about the Le Colonial heritage hotel in Kochi.

It is extremely rewarding to read about your visit to the 16th century mansion in Fort Kochi, Kerala and we are pleased to learn that you had an enjoyable stay at the property.

We are pleased to receive your appreciation about the location, the rooms, the furniture, and the décor. We have shared your kind words with our Chairman as he heads the restoration work.

It is great to know that you were able to enjoy the services and other facilities offered.

Your appreciation about the staff is very heartening as these are all local persons who also share the pride of the restored property. We have conveyed your gracious words to Miss Smita Daruwala.

We are happy that you enjoyed the spread and the Chef is delighted to receive your appreciation.

We thank you for your visit and hope that as you continue to discover real India with Neemrana, you'll certainly find more to tell us about !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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