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aungkhant
Havana, Cuba

A fine Example of British Colonial Architecture , lovingly preserved by Neemrana hotels

4.0 of 5 bubblesReviewed 19 Sept 2024
British Colonial Period (1795-1947):

The British took over from the Dutch in 1795, and the Tower House, as we know it today, was probably constructed or significantly renovated during this time. The building is believed to have served as a residence for British officials and traders who were involved in the spice trade. Its architecture reflects the colonial British style, with large open spaces, verandas, and high ceilings to suit the tropical climate.
Date of stay: September 2024
Room Tip: this property is for a certain type of traveller who is interested in the history of Cochin. I...
Trip type: Travelled solo
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews the chinese fishing nets neemrana properties old world charm neemrana group heritage property location is fantastic antique furniture fort cochin huge room beautiful pool the entire property walking distance spent three nights first floor old harbour dosa a wonderful stay
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Reviewed 26 May 2024

The hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family.

I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated.

Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too.

Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent!

Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am.

After about 2 days, 1 day's + 2 days additional bed charges refund was done

Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shortsortie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neemrana Hotels, General Manager at Neemrana's Tower House, responded to this reviewResponded 28 May 2024

Dear Guest,

Thank you for sharing your valuable feedback about your recent stay at The Tower House heritage non-hotel hotel in Cochin.

Please accept our heartfelt apologies for any inconvenience caused during your stay.


After discussing your feedback with our hotel manager, Ms. Vinitha Vijayan, we understand you booked the first-floor room named Mateu, which is our grandest suite featuring a large double bed, a single bed, a separate dressing room, a locker, and a minibar. The suite's bathroom, which includes a bathtub, faces the swimming pool of the adjacent hotel.

Ms. Vijayan informed us that you were made aware of the renovation work on the ground floor and were assisted in booking a room on the first floor to avoid any disturbance. At that time, there was no scheduled renovations for the pool.

Additionally, information regarding the swimming pool maintenance and ground floor renovation was updated on our official website.

Further, as you already mentioned that you already have received a refund for one night's stay and the charges for the extra bed for two nights, following your checkout on May 14, 2024.

Please be assured that your observations have been noted and shared with the property manager and the rest of our team. We are committed to improving our communication and ensuring that guests are clearly informed about any upcoming maintenance work. We are also working towards enhancing the services and facilities we offer to ensure greater guest satisfaction.

We hope you will give us another opportunity to provide you with a fresh and memorable experience.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

The rooms have character and the place is full of history but the breakfast is dull, without real typical local food. Staff is a bit unhappy but work efficiently. As a couple, we were offered a room with single beds… too bad. You can hear the noises of the nearby hotel, which is maybe not the best way to enjoy the night. The hotel lacks of activities (especially when you hear that there are more activities in the nearby hotel) so it gives a bit more this dull feeling. You may encounter cockroaches. Overall, you feel that it has been an interesting place during a bygone era, but the lack of care has led to a somehow dilapidated place. We went to different neemrana properties the previous years and this one quite disappointed us.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Curiosity19639961769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neemrana Hotels, General Manager at Neemrana's Tower House, responded to this reviewResponded 2 April 2024

Dear Guest,

Thank you for sharing your valuable feedback about your recent stay at The Tower House non-hotel hotel in Cochin.

We sincerely appreciate you taking the time to provide detailed feedback about your recent stay at The Tower House.

It's truly valuable for us to hear about your experience as it helps us identify areas where we can improve and better serve our guests.

First and foremost, please accept our heartfelt apologies for any inconvenience you encountered during your stay.

Rest assured, we have taken your feedback seriously and have shared it with our team for immediate action. We are actively working to enhance our breakfast menu to include more authentic local cuisine and to address any cleanliness concerns, including pest control measures.

Regarding the room assignment and noise disturbances, we regret any discomfort this may have caused you and apologize for the oversight. We will review our procedures to ensure that future guests receive suitable accommodations and enjoy a peaceful night's rest.

Please be assured that your observation regrading the activities we have shared your feedback to the concerned team to explore options to offer more entertainment and leisure opportunities for our guests.

We kindly request you to share your booking details with us at feedback@neemranahotels.com so we can further investigate and address your concerns directly.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.

It is our endeavour to improve our services and feedback such as yours helps us to do so. We are hopeful that you will not hold this against us and will give us a chance to overlay your past experience with a fresh and memorable one.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024 via mobile

I recently stayed at this lovely venue with a group of 22 for yoga and meditation. We had some use of the hotel which we loved. It was everything we hoped for and Vinita the manager and her fabulous team went out of their way to make sure all we needed was catered for. The hotel is soulful with heaps of character and also clean, comfortable and in a perfect location for taking in all the delights of Fort Kochi. The yoga and meditation spaces were perfect. The food was delicious and there were lovely little touches of beauty everywhere from the flowers and plants to the wallhangings and candles. We Westerners had great fun trying on sarees with the female staff too. We had a fabulous Keralan welcome and also had great Ayurvedic massage on offer. Local tours were organised and any questions answered with a big smile. A huge thank you. We will definitely be back.

Room tip: Ask For a mosquito net
Date of stay: February 2024
Trip type: Travelled on business
Thank Janet238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neemrana Hotels, General Manager at Neemrana's Tower House, responded to this reviewResponded 1 March 2024

Dear Guest,

Thank you immensely for sharing your delightful feedback following your recent group stay at The Tower House heritage non-hotel hotel in Cochin.

It was truly a pleasure to host your yoga and meditation retreat, and we're thrilled to hear that your experience exceeded your expectations.

We are delighted that you found our venue to be everything you hoped for and more. It fills us with pride to know that Vinita, our manager, and her dedicated team went above and beyond to ensure that all your needs were met throughout your stay.

Providing exceptional service and creating memorable experiences for our guests is our utmost priority, and we're thrilled that their efforts made a positive impact on your retreat.

The soulful ambiance and character of our hotel, combined with its cleanliness, comfort, and perfect location in Fort Kochi, made for an ideal setting for your group's activities and exploration of the area.

We're pleased that you found our yoga and meditation spaces perfect for your practice and that you enjoyed the delicious food and thoughtful touches throughout the property.

It brings us great joy to hear that you and your group had fun interacting with our team members and experiencing elements of local culture. We're also delighted that you enjoyed the warm Keralan welcome and the rejuvenating Ayurvedic spa arranged during your stay.

Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you plan to return, and we look forward to welcoming you back to The Tower House and at any other Neemrana property across India !

Warm Regards
Team Neemrana
feedback@neemranahotels.com

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Reviewed 29 February 2024 via mobile

I booked one night by this hotel, my tariff was not refundable. Ten days before my arrival we have a serious medical problem during our tour in the south of India and unfortunately we had to go back home in Europe. I wrote to the hotel about my problem and even if my tariff was not refundable, they give me back the full amount that I paid. So, I have never been there, but as they are really serious with a great attention to the customer, as soon as I can fly again to India for sure I will stay by this hotel and I suggest all of you to choose this hotel

Date of stay: February 2024
Trip type: Travelled with family
Thank marcorima80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neemrana Hotels, General Manager at Neemrana's Tower House, responded to this reviewResponded 29 February 2024

Dear Guest,

Thank you for sharing your experience with us, although it's regrettable that your plans were disrupted due to a medical emergency.

We truly empathize with your situation and are grateful for your understanding.

We understand that circumstances beyond your control led to the cancellation of your reservation, and we are glad we could accommodate your request for a refund despite your booking being non-refundable.

Ensuring our guests feel supported and valued is paramount to us, and we are pleased that our team was able to assist you during this challenging time.

We strive to maintain a high standard of care and attention for all our guests, and it's heartening to hear that our efforts have left a positive impression on you.

It would be our pleasure to welcome you to The Tower House whenever you will plan to visit again and ensure that your stay with us is everything you hope for and more.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

This was my third visit to The Tower House. I was in a different room. Each room has real character and very comfortable beds. The staff are helpful and friendly. The location of the hotel is perfect for visiting the historical town, the shops and for seeng the beautiful sunsets. Relaxing by the pool was perfect.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Adventure31783789724
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neemrana Hotels, General Manager at Neemrana's Tower House, responded to this reviewResponded 27 February 2024

Dear Guest,

Thank you for choosing to stay with us at The Tower House for the third time, and for taking the time to share your feedback.

We are thrilled to hear that you continue to enjoy your experiences with us.

It's wonderful to know that you appreciated the unique character of each room and found the beds to be very comfortable. Providing our guests with a cozy and memorable stay is always our top priority.

We are pleased that our team members made a positive impression on you with their helpfulness and friendliness. Ensuring our guests feel welcome and well taken care of is something we take great pride in.

The location of our hotel indeed offers convenient access to the historical town, shops, and stunning sunsets, allowing our guests to truly immerse themselves in the beauty and culture of Cochin.

We're delighted that you were able to relax by the poolside. Providing a tranquil and rejuvenating environment for our guests to unwind is important to us.

Thank you once again for your kind words and continued loyalty. We look forward to welcoming you back either to The Tower House or at any other Neemrana property across India.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

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