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All reviews executive chef regency restaurant the heart of the city special thanks mg road front office value for money spacious rooms comfortable stay prime location reception staff f b delicious food room service excellent service birthday party awesome experience
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Reviewed 13 September 2016

Great location and very efficient front office staff. The rooms are not sound proofed and so is tough to get a good night's sleep. The food was atrocious and that is saying something because Kerala hotels, even the small ones, normally serve excellent food and even the usual Kerala dishes that I ordered here were atrocious.

Room tip: Unfortunately the room I stayed in was not sound proofed and let in the traffic sounds. Not sure of others
Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank dilipjc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FHTSP, General Manager at The South Park, responded to this reviewResponded 15 September 2016

15 September 2016
Dear Mr.Dilip ,

At the outset, I would like to acknowledge receipt of your feedback . I am indeed distressed to know of your recent experience at Fortune Hotel The South Park , Trivandrum . We have conducted an investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same.

It is through valuable feedback like yours that we strive to improve our services and exceed customer expectations.

While I regret on behalf of all at Fortune Hotel The South Park , Trivandrum , the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services.

At Fortune Hotel The South Park , Trivandrum, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

S.Ajit Kumar
General Manager
ajit.kumar@fortunehotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2016 via mobile

Stayed for a couple of times. Good food, comfortable stay. Some rooms/area under construction. Ms Winona, entire restaurant staff ensures a smooth stay. The buffet spread is good and so are the in room dining options.

Date of stay: June 2016
Trip type: Travelled on business
Thank Nittie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FHTSP, General Manager at The South Park, responded to this reviewResponded 3 September 2016

03 September 2016
Dear Sir/ Madam,

Greetings from Fortune Hotel The South Park !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Trivandrum .

I am pleased to know that you were satisfied with your experience of our services and facilities .

At Fortune Hotel The South Park , it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Hotel The South Park and would be delighted to assist you with any requirements.

Kind Regards,

S.Ajit Kumar
General Manager
ajit.kumar@fortunehotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

A very centrally located hotel
Efficient front office staff with correct check n procedures.
Coffee shop for breakfast was very good with good service and variety of dishes laid out. The preparation the overall service of coffee shop vey good.
House keeping of the hotel very good and efficient.
One thing I will like to mention that I found GM of the hotel interacting with guests in lobby and asking about there stay problems etc which I found a very good gesture and infact even self was able to sort out some issue after interacting with him. My compliments to him.
Room in which I was staying in definitely required little brushing up in terms of light shade tightening and alignment. Even found bathroom lights little dim.
Overall stay excellent and I strongly recommend this hotel for stay.
Lastly compliments to the entire staff.
Well done ITC and Fortune South Park.

Date of stay: August 2016
Trip type: Travelled on business
1  Thank dsrathore1964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FHTSP, General Manager at The South Park, responded to this reviewResponded 27 August 2016

27 August 2016
Dear Mr. Digvijaya Singh,

Greetings from Fortune Hotel The South Park !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Trivandrum .

I am pleased to know that you were satisfied with your experience of our services and facilities .

At Fortune Hotel The South Park , it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Hotel The South Park and would be delighted to assist you with any requirements.

Kind Regards,

S.Ajit Kumar
General Manager
ajit.kumar@fortunehotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2016 via mobile

So we were greeted very graciously at the hotel...the rooms were clean..next morning the breakfast was sumptuous n especially the dosas were very well done...helpful courteous staff...the GM of the hotel was very hospitable...and helpful...over all a good experience...

Date of stay: August 2016
Trip type: Travelled with family
Thank Sabina W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FHTSP, General Manager at The South Park, responded to this reviewResponded 22 August 2016

22 August 2016
Dear MS. Sabina,

Greetings from Fortune Hotel The South Park !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Trivandrum .

I am pleased to know that you were satisfied with your experience of our services and facilities .

At Fortune Hotel The South Park , it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Hotel The South Park and would be delighted to assist you with any requirements.

Kind Regards,

S.Ajit Kumar
General Manager
ajit.kumar@fortunehotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016 via mobile

Stayed here for one night. Super comfortable beds, excellent breakfast choice, strong shower and great wifi!

Also has a pool, which was nice. And a bar for a quick beer. Centrally located.

Staff were friendly and helpful.

Would recommend'

Date of stay: August 2016
Trip type: Travelled with friends
Thank CorkGirl_1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FHTSP, General Manager at The South Park, responded to this reviewResponded 20 August 2016

Dear Sir / Madam, 20-Aug-2016

Greetings from Fortune Hotel The South Park !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Trivandrum .

I am pleased to know that you were satisfied with your experience of our services and facilities .

At Fortune Hotel The South Park , it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Hotel The South Park and would be delighted to assist you with any requirements.

Kind Regards,

S.Ajit Kumar
General Manager
ajit.kumar@fortunehotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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