We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Karma Vilas Resort(Mussoorie)(Great Value!)
US$66
US$54
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Basant Watika Homestay(Mussoorie)(Great Value!)
Free cancellation until 26/07
US$15
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Albert Lodge(Mussoorie)
Free cancellation until 21/07
US$80
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Hotel Deep(Mussoorie)
Free cancellation until 25/07
US$50
Booking.com
View Deal
  • Free Parking
  • Restaurant
US$109
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$265
US$240
Booking.com
View Deal
  • Free Wifi
  • Free Parking
La Villa Bethany(Mussoorie)
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
TripAdvisor
View Deal
  • Free Wifi
  • Free Parking
TripAdvisor
View Deal
Reviews (267)
Filter reviews
267 results
Traveller rating
168
59
27
7
6
Traveller type
Time of year
LanguageAll languages
168
59
27
7
6
Show reviews that mention
All reviewsrestored heritageheritage hotelimperial roomheritage experienceshuttle servicestaff was extremely helpfulthe room was nicefirst floorpick up and dropcolonial eracorner roomthe entire propertyhighly recommend this propertyhotel managementhill stationexcellent experiencegames room
Filter
Updating list...
19 - 24 of 267 reviews
Reviewed 8 September 2017 via mobile

I stayed at the Ilbert manor for 2 nights with my parents and thoroughly enjoyed my stay! A beautiful property, located just off the mall road gives you the best of both worlds: peace of the hills and excitement of the town within walking distance. The staff was extremely helpful and hospitable. It's a perfect place to come with your entire family!

Stayed: August 2017, travelled with family
1  Thank aniha_modi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 12 January 2018

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.
We are delighted that you enjoyed your stay with us.

We look forward to hosting your stay again at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

It's an excellent property with a location comprising of a blend of happening mall road and scenic beauty. The lush green surroundings and the calm atmosphere makes the stay a perfect hill vacation. The staff is very warm and cordial.Food quality & quantity are too good.Breakfast and lunch/dinner is included in the room tariff. The pick & drop service to the mall brings the happening life in few minutes to you. Overall a good experience.

Stayed: August 2017, travelled with family
Thank InduGautam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 14 August 2017

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.
We are delighted that you enjoyed your stay with us.

We look forward to welcoming you back soon at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

Was not satisfied and will not stay again at this property. Firstly, this hotel is inside the mall . We travelled by an H.P. yellow tag tourist car from Chandigarh, but this vehicle was not allowed inside the mall. Only private cars and taxis with UK tag are allowed inside the Mall Road and hotels located inside between 10 AM until 16 or 17:00 hrs. The hotel is just average. We had to wait for 15 minutes at the reception to check in , because there was no one at the reception to attend. For laundry, we were charged more than their standard tariff card. When I questioned, they started using abusive language. I feel that most of the reviews written about this property are wrong. The cleanliness level is poor. Will be careful in future when selecting a heritage property for staying. Will not advise tourists to stay at this property, unless you can compromise with everything.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank SureshAggarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 3 August 2017

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.

We would like to confirm that the local government of Mussoorie makes the mall road entry and exit rules also known as the City Board. The hotel has to obey all the rules of the government in any situation as instructed by the management.

We apologise for a delay during your check in and assure you that proper action has been taken.

For the laundry issue, we do apologies and request you to share your bank account details with us, so that we can refund the complete laundry bill. We would like to confirm that in our internal investigation it was found that no team member used abusive language with your good self; we believe you over heard two team members joking around with each other. We have taken a serious action and will not allow such casual behaviour within our team.

We do try to accommodate most requests and we try to do as much humanely possible for all our guests and apologies for any inconvenience caused.

Most of guests have an extraordinary and peaceful experience at the hotel and appreciate our team for going out of their way to accommodate guest requests. We do understand that their always scope of improvement and your feedback helps us in becoming more customer centric organisation.

We invite you to stay with us again and give us an opportunity to serve you better.

Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017 via mobile

This hotel is not whatever it promises.... they really don't care about your satisfaction and are truly money driven and commercial. I visited this hotel with my family. The hotel entry is through a very narrow lane and if u have a big car or an automatic car it will not be able to reach the hotel. Everything over priced and not worth the money they are Charing. This hotel is no place to holiday at all and not to miss a constant stink in the loo...

Stayed: July 2017, travelled with family
1  Thank mohita s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 31 July 2017


Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.

After a thorough investigation we would like to confirm that the guest used our shuttle service, which is available at a fixed time range, on a first cum first served basis. The guest was given a free upgrade as well from 209 to cs2. She also spoke with one of the owners appreciating the level of involvement and quick actions taken by us.

We do try to accommodate most requests and we try to do as much humanely possible for all our guests and apologies for any inconvenience caused.
Our food price is very affordable as also claimed by many other travellers on trip advisor and other review portals.



Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
6
Reviewed 29 June 2017 via mobile

It doesn't match the price it is asking for. With lack of management focus lots of things needs maintenance. Nice property with nice staff however needs maintenance. Big rooms makes you feel good.
The road to hotel is narrow & steep, you need skills to take your car in or walk to hotel from mall road.
Overall nice hotel but needs focus from their management.

Stayed: June 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 31 July 2017

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.
We are delighted that you enjoyed your stay with us.

We look forward to welcoming you back soon at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews