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“Visit of Stay from 28th to 1st October 2017”
Review of Ilbert Manor

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Ilbert Manor
Ranked #19 of 76 Hotels in Mussoorie
Certificate of Excellence
Reviewed 2 October 2017

Our family of 4 stayed in their Colonel Suite, 3 room from the left on the first floor, Old world charm with a modern Heater/ Adequate Rest rooms and a comfortable Bed.
A Lovely Property off the incline on the mall road, Walkable distance to quite a lot of places
Above all Mr Prem Singh and his team took care of us, An excellent initiation to the Pahari Cusine, Good Breakfast, and Good Service, We were made very comfortable

and Notwithstanding the Dussehra Rush on the Mall road and gave us a scare on returning back because of the traffic, thoroughly enjoyed ourselves, Kids made use of the library and the Pool Table.
Would recommend if you are visiting Mussoorie to stay here.
Don't expect , a newspaper though ( We never asked for one ) and a news channel, We were truly cut off from civization and thoroughly missing now the times we had

Room Tip: Well all rooms come with a name, You could choose depending upon the size of the travelling party
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  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Narasimha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 251 reviews

Reviewed 8 September 2017 via mobile

I stayed at the Ilbert manor for 2 nights with my parents and thoroughly enjoyed my stay! A beautiful property, located just off the mall road gives you the best of both worlds: peace of the hills and excitement of the town within walking distance. The staff was extremely helpful and hospitable. It's a perfect place to come with your entire family!

Stayed: August 2017, travelled with family
Thank aniha_modi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

It's an excellent property with a location comprising of a blend of happening mall road and scenic beauty. The lush green surroundings and the calm atmosphere makes the stay a perfect hill vacation. The staff is very warm and cordial.Food quality & quantity are too good.Breakfast and lunch/dinner is included in the room tariff. The pick & drop service to the mall brings the happening life in few minutes to you. Overall a good experience.

Stayed: August 2017, travelled with family
Thank InduGautam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 14 August 2017

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.
We are delighted that you enjoyed your stay with us.

We look forward to welcoming you back soon at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

Was not satisfied and will not stay again at this property. Firstly, this hotel is inside the mall . We travelled by an H.P. yellow tag tourist car from Chandigarh, but this vehicle was not allowed inside the mall. Only private cars and taxis with UK tag are allowed inside the Mall Road and hotels located inside between 10 AM until 16 or 17:00 hrs. The hotel is just average. We had to wait for 15 minutes at the reception to check in , because there was no one at the reception to attend. For laundry, we were charged more than their standard tariff card. When I questioned, they started using abusive language. I feel that most of the reviews written about this property are wrong. The cleanliness level is poor. Will be careful in future when selecting a heritage property for staying. Will not advise tourists to stay at this property, unless you can compromise with everything.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank SureshAggarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 3 August 2017

Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.

We would like to confirm that the local government of Mussoorie makes the mall road entry and exit rules also known as the City Board. The hotel has to obey all the rules of the government in any situation as instructed by the management.

We apologise for a delay during your check in and assure you that proper action has been taken.

For the laundry issue, we do apologies and request you to share your bank account details with us, so that we can refund the complete laundry bill. We would like to confirm that in our internal investigation it was found that no team member used abusive language with your good self; we believe you over heard two team members joking around with each other. We have taken a serious action and will not allow such casual behaviour within our team.

We do try to accommodate most requests and we try to do as much humanely possible for all our guests and apologies for any inconvenience caused.

Most of guests have an extraordinary and peaceful experience at the hotel and appreciate our team for going out of their way to accommodate guest requests. We do understand that their always scope of improvement and your feedback helps us in becoming more customer centric organisation.

We invite you to stay with us again and give us an opportunity to serve you better.

Thank you
Kind Regards
Ilbert Manor Team

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Reviewed 18 July 2017 via mobile

This hotel is not whatever it promises.... they really don't care about your satisfaction and are truly money driven and commercial. I visited this hotel with my family. The hotel entry is through a very narrow lane and if u have a big car or an automatic car it will not be able to reach the hotel. Everything over priced and not worth the money they are Charing. This hotel is no place to holiday at all and not to miss a constant stink in the loo...

Stayed: July 2017, travelled with family
1  Thank mohita s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilbert M, Manager at Ilbert Manor, responded to this reviewResponded 31 July 2017


Dear Guest,

Greetings from Ilbert Manor Mussoorie!

Thank you for taking the time to post a review about your recent stay.

After a thorough investigation we would like to confirm that the guest used our shuttle service, which is available at a fixed time range, on a first cum first served basis. The guest was given a free upgrade as well from 209 to cs2. She also spoke with one of the owners appreciating the level of involvement and quick actions taken by us.

We do try to accommodate most requests and we try to do as much humanely possible for all our guests and apologies for any inconvenience caused.
Our food price is very affordable as also claimed by many other travellers on trip advisor and other review portals.



Thank you
Kind Regards
Ilbert Manor Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ilbert Manor

Address: Library End Duggal Villa Road, Mussoorie 248179, India
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #19 of 76 Hotels in Mussoorie
Price Range: RM458 - RM936 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ilbert Manor 4*
Number of rooms: 14
Official Description (provided by the hotel):
Ilbert Manor is a 180 year old unique heritage boutique hotel nestled amidst oak trees and semi wild forest. The Manor has been painstakingly restored over a period of seven years and offers 14 well appointed and elegant rooms. Each guest room has been named to reflect the original history capturing the nostalgia of the pioneers who discovered the magical hills of Mussoorie. Rudyard Kipling, General Frederick Young and Jim Corbett are a few such names. The Ilbert Manor team focuses to offer personalized services to its guests. ... more   less 
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