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Reviews (4,297)
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Reviewed 4 weeks ago via mobile

Stayed here for 6 amazing nights in May as part of a trip to celebrate our 20th wedding anniversary taking in Singapore, Bali and Hong Kong.

From the moment we were met at the airport and through every day of our stay I have absolutely loved this hotel.

The room is fantastic. We booked a club duplex but were upgraded to an Uluwatu Suite on arrival which is beautifully designed with loads of space.

The grounds are stunning with a number of different pools, bars and eating areas to choose from. Drinks and food are reasonable and have been consistently good. You never feel crowded and it integrates really well with the surroundings.

We had one trip out which the hotel organised a local driver for where we went to uluwatu temple and lunch which was great.

However, what has struck me most about this hotel are the staff. I have travelled pretty widely and have met many fantastic people from all over the world but the staff from this hotel have absolutely charmed me. Always smiling, always polite and happy - they have made this stay an absolute pleasure. I should also add my personal thanks to our butler Budi who was an absolute credit to the hotel. He was super helpful, gave great advice and looked after us brilliantly.

As I sit here now typing this, about to move on to our next hotel in Ubud, I am trying to work out why I have never come to Bali before. It is a magical place with fabulous people and this hotel is at the top of its game. I will return very soon.

Stayed: May 2018, travelled as a couple
Thank flipper25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 4 weeks ago

Dear Flipper25,
Thank you so much for sharing your amazing review to us and the other Tripadvisor users. We are truly delighted to hear how much you enjoyed your anniversary stay with us and had a great first visit to Bali. A positive guest experience is something our staff takes great pride in, so we really value your feedback. We are delighted that you had a relaxing holiday started from your arrival until your departure. Besides providing highest service we also like to transfer the Balinese spirit to our guests through our architecture, the room design but also through the warm Balinese attitude of our staff, especially your compliment for Budi it will definitely share to him.
It pleasures us, that you had a nice trip to discover Uluwatu and also that you enjoyed our food and beverage in our restaurants.
We pride ourself to create great memories with both of you, and hope to have the opportunity to welcoming you again for another memorable experience in Bali.

Warmest Regards,
Michael Koth
General Manager

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Reviewed 4 weeks ago

We had an amazing experience in this hotel.
The place is really nice, the resort is located maybe in the most beautiful beach of Bali.
The hospitality of the staff made our stay perfect, everybody was so kind (the typical kindness of Balinese people).
There is a good choice of restaurants inside the hotel but walking outside the resort on the beach (on both sides), you can find many restaurants serving local food (the fish is very good) which are really value for money.
I would absolutely recommend to spend your vacation here.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Giomakeup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 4 weeks ago

Dear Giomakeup,
Thank you so much for your warm words. It pleasures us, that you had an enjoyable time in our resort. Making our guest happy is something we really strive for and so we are delighted, that you had a wonderful stay in a great location by facing the beautiful Jimbaran Bay.
We always want to transfer the Balinese spirit through our architecture and interior but especially through the attitude of our staff, so we are glad to read, that you experienced this on your own. With our different restaurant we aim to make sure that all the different preferences can be fulfilled. We are looking forward to welcome you soon again.

Warmest Regards,
Michael Koth
General Manager

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Reviewed 20 May 2018 via mobile

Very nice hotel, we had a bit of trouble at first but the staff sorted out for us. The location is not as crowded as Kuta but it lay right on Jimbaran bay, the beach n sunset n so beautiful. Resteraunt is nearby. Comfortable stay. One of the lack of is this hotel doesn’t have dark curtains, I do expect 5 stars hotel have it initially but if you request it, they can provide you. Thanks for the spa, it was so great and made our trip different.

Stayed: May 2018, travelled as a couple
Thank Sassyqueenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 21 May 2018

Dear Sassyqueenie,
Thank you very much for being our guest, and your time token to inform us the area we could improve.
We are delighted to hear, that you liked our wide garden area and our six pools. Your comments regarding the curtains has been taken noted nad shared to Department Head concerned for immediate attention.
It is feedback such as yours that enables us to reinforce the quality and we really appreciate your constructive comments. We hope to have the pleasure of welcoming you again soon in interContinental Bali Resort.
Best Regards,
Michael Koth
General Manager

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Reviewed 20 May 2018 via mobile

Very nice hotel on Jimbaran beach. Ideal to get to and from the airport. Lovely gardens and huge pool with view on the ocean. The rooms are spacious and comfortable.
On the evening walk down the beach for a fish bbq dinner.

Stayed: May 2018, travelled as a couple
Thank julieG6647SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 21 May 2018

Dear julieG6647SF,
Thank you very much for your time taken to share your wonderful feedback regarding your recent stay in the resort. Providing a great feeling to our guests during their stay is our overall focus, therefore, we are glad to read, that you had good time at the InterContinental Bali Resort. Our location at beautiful Jimbaran Bay which provides a lot of silence for perfect relaxation.
We are looking forward to be at your service again on your next return to Bali.
Best Regards,
Michael Koth
General Manager

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Reviewed 20 May 2018 via mobile

We stayed at Intercontinental for 3 nights and it was nothing but amazing. From the arrival until the check out the staff made us feel very comfortable.
We want to thank all the staff and the hotel for all the 3 that we spent together.
You gave a great contribution for our perfect holidays!
Thank you!

Stayed: May 2018, travelled as a couple
Thank Luis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 21 May 2018

Dear Luis F,
Thank you for your stay and for writing us your wonderful feedback. We are pleased to hear that you had an enjoyable stay at our resort. We are delighted to read, that you appreciated our hospitality from the time you arrive until your check out. It could be more proud to learn that that we were able to fulfill all of your needs. Providing great service to our guests is from highest value for us.
We would love to welcoming you again in the near future.
Warmest Regards,
Michael Koth
General Manager

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