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Savings alert! 18% below average rates

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Reviews (345)
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8 - 13 of 345 reviews
Reviewed 6 April 2018 via mobile

The staff at Astari have been very kind and patient towards me. I was initially booked for 4 nights in December last year but a volcanic eruption prevented that trip. The booking I’d made was non-refundable but they allowed me to keep my booking as a credit for a future visit... So here I am.

The rooms are clean and look straight out onto a beautiful pool. The staff are all friendly and smiling. The pedicure I had was delightful... I was very impressed by Tina who provides the spa treatments.

I moved on after a night because I love to get out and about a little more than this location allows. I highly recommend Astari to all of my friends and introverted people out there, who come on holidays and want to hit “pause.” If you just want to sit and enjoy the lovely ambience with your book, food, drinks and dips in the pool then this is the place for you.

It is an extremely dangerous walk down to Jimbaran town. I would have been safer on a moped... and safer on the shuttle but I missed it (it only goes once a day and doesn’t provide a return trip).

Stayed: April 2018, travelled solo
Thank Catherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khamara-H, The Management at The Astari - Villa and Residence, responded to this reviewResponded 19 April 2018

Warmest greetings from The Astari Villa & Residence Jimbaran

Thank you kindly for your very positive comment about The Astari Villa & Residence..
We are so glad to hear finally able to stay with us after delay because of eruption mount Agung also lovely to hear that you had a great stay with us eventhough your stay was very short.

Thank you once again for your kind attention and comment of the access to Jimbaran town, we provide schedule shuttle service for drop and pick up from Jimbaran based on our scheduled.

Have a pleasant day and we all wish you the very best!

Khamara Hospitality
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We stayed here for a week in the two bedroom suite, with a private pool, the whole suite is over 3,000 square ft , very spacious, the price is very reasonable including breakfast. It's not right by the beach but very close, we went every by taxi (it's very cheap). The staff are very friendly and they keep the place clean. We love the outdoor living concept, the outdoor shower is best! will definitely stay here again next time we come to Bali

Stayed: April 2018, travelled with family
Thank Candy_Chui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khamara-H, The Management at The Astari - Villa and Residence, responded to this reviewResponded 19 April 2018

Dear Candy _Chui
Warmest Greeting From The Astari Villa & Residence

Thank you for sharing your experience through TripAdvisor and we are very glad to hear that you enjoy your stay with us.

The Astari Villa has one exclusive Two Bed room Villa designed with Spacious outdoor open Living Room and outdoor shower (like shower under blue sky. but still can enjoy the privacy in spacious area, We are so glad that you love it

Thank you again for your lovely review and we all look forward to welcome you back in the future, once again.

Khamara Hospitality
The Management

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Reviewed 18 March 2018

This was a wonderful place to stay as I explored Jimbarian. My room was quite large and spotless, the pool is just steps from your room and breakfast was delicious. It was a bit of a walk downhill to the beach restaurants, but it is easy to get a motorbike to take you back up in the evening. The front desk arranged a taxi to pick me up for my early morning flight, and held on to my luggage when I arrived too early to check in.

  • Stayed: April 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Booyah78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khamara-H, Manager at The Astari - Villa and Residence, responded to this reviewResponded 3 April 2018

Dear Booyah 78

Om Suastiastu

Warm Greeting from The Astari villa & Reseidence

Thank you very much for your positive review after your stay with us recently at The Astari Villa & Residence

We love to hear that you has enjoyed your stay with us. Thank you for your compliment to our room and Breakfast.


Again. Thank you again for your review and we all look forward to welcome you back in the future, once again.

Warr Regards

Manager

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Reviewed 13 February 2018 via mobile

We'd stayed for 6 nights. It is a small hotel, few guests, no headaches with big crowds.
Staff is amazing, really friendly and helpful.
A complimentary massage was offered to us, and everything was great.
The breakfast is big.
Also, the restaurant food is good.
Thank you.

Could be a bit more clean, but for the price you pay is good.

Stayed: February 2018, travelled as a couple
2  Thank Razvan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khamara-H, Manager at The Astari - Villa and Residence, responded to this reviewResponded 3 April 2018

Dear Razvan D

Thank you so much for sharing experience through Trip Advisor for your stay The Astari Villa & Residence.

We love to hear that your stay with us, event we small hotel but our aim to make you as new family with Balinese service concept.
Your compliment for our staff and breakfast is a value for us.

Thank you for your sharing your wonderful experience with us and we look forward to welcome you back again in the near future.

Warm Regards
Manager

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Reviewed 6 February 2018 via mobile

The start of our stay was going wonderful, the villa itself is beautiful and the location was close to lots of great restaurants and shops. As the days went on we noticed we were loosing a lot of money and weren’t spending as much, it’s wasn’t until our 7th day when we came home after a day in Kuta we noticed a large amount of money was stolen out of our safe, along with jewellery being moved. The manager refused to believe her staff has taken any and kept repeating herself instead of dealing with the situation. Will not stay here again

Stayed: February 2018
2  Thank DebMmc70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khamara-H, Management at The Astari - Villa and Residence, responded to this reviewResponded 8 February 2018

Dear Lilly M

Firstly we thank you for your stay with us, We are very welcome with any review and comment for our improvement.
However your review very shocking us since your review so much different with real situation onsite.
You came to front desk to meet manager, reported that you lost a gold neckless and money USD 50, imediately Manager come along with you and your boy friend to check into your room.
After searching finally your boy friend found the neckless in your luggage, and admited says sorry to manager.

But .. you still insist that you lost your money in safety box which safety box only can be opened by yourselves. In this case we has no authorization to do investigation by our self, therefore we willing to escort you to police station for help to investigate this case but you refused..
Further more you asked for early check-out and asking for refund. which we are not able to confirm it, since already stated in confirmation letter that you reservation is not refundable
we agreed to move and upgrade to other villa for rest of 3 nights stay.

Actually we are happy when you find your necklace, so we do not have to be suspicious of our staff

With Regards
Khamara Hospitality
Management







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