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“excellent holiday stay”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 3 weeks ago

The hotel is in a good location, walking distance to shops and restaurants.
seven lagoon pools and beach at end of hotel. good amenities at the hotel
staff are amazing, excellent housekeeping team and butler service
options to eat at the hotel, good but buffet breakfast expensive in GBP
two bars with happy hours, thanks to Lilik and team for the brilliant service and lovely manner in the bar.

Room Tip: opt for lagoon view 4th floor or lagoon access
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank lyn l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thelagunanusadua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear lyn l,

Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you very much for leaving your generous comments and feedback about your recent experience with us.

It is wonderful to learn that you were impressed with our signature services and the resort’s amenities which made your holiday experience a memorable one. We strive every day to ensure that our guests have an amazing and memorable stay with us.
I genuinely appreciate your complimentary word upon our dedicated team especially Lilik at Cascade Bar who has made your experience flawless.

Once again, thank you for choosing The Laguna Resort & Spa and together with our team, we look forward to welcome you back in a not so distant future and once again experience our impeccable, enriching and indigenous hospitality.

Sincerely yours,
Lucia Liu
General Manager

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23 - 27 of 3,370 reviews

Reviewed 3 weeks ago via mobile

Great resort, excellent beach location, very relaxing, staff are very professional and food is quality. The pools are endless and there has not been any over crowding. We enjoyed our time here and will definitely be back soon.

Stayed: November 2017, travelled as a couple
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thelagunanusadua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Julie D,

Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you for staying at our resort recently and it’s pleasing to learn that you have a memorable and enriching experience with us.

Our resort strives to be the ultimate location for peace and relaxation, and this is why guest privacy and overall tranquility is so important to us. Overall, we are happy to know your impression of our resort was exceptional, and we look forward to welcoming you back once more in the near future.

Sincerely yours,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Arrived here to stay for 5 nights for our honeymoon and overall it was a great experience.

The hotel was very nice although I'm not certain the room was 5 star quality. The obvious selling points of the resort are the endless swimming pools which surround the rooms and the 6 restaurants it boasts.

The breakfast buffet is exquisite. It has just about everything you could want (apart from ice cream - I always want ice cream). The quantity, quality and selection is more than you could ask for.

Some drawbacks of the resort would be the extortionate prices of drinks from their beachfront restaurants/bars. Almost £5 GBP for a straight forward drink which is very very overpriced for Bali. To make matters worse, they forbid locals selling ice cold drinks or fruit on the beach, which leaves them struggling to make a living selling useless junk like arm bracelets that no one wants or needs.

The evening buffet,while a great banquet of high quality food, is also overpriced in my opinion. There are many other nice restaurants worth checking out nearby.

The room was clean and tidy but not spectacular. The staff did an amazing job each day cleaning and tidying the room and we were kept well stocked up with great quality complimentary tea and coffee during our stay. The other amazing perk which we greatly appreciated was the complimentary bottles of water. Something which other hotels and resorts could learn from.

Overall we had a very enjoyable stay and were sorry to be leaving Laguna.

The gardens are beautiful and

Stayed: November 2017, travelled as a couple
Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thelagunanusadua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Stuart T,

Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you very much for sharing your experience with other travelers via Trip Advisor.

I am so glad that we made your honeymoon experience a memorable one and that you were impressed with the resort and facilities, the variety and quality of breakfast also the service we offer.
Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our signature service from the heart.

I am looking forward to welcoming you back soon again and please do not hesitate to contact me directly as I will be delighted to personally assist you with all the arrangements.

Sincerely yours,
Lucia Liu
General Manager

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Reviewed 4 weeks ago

Every second year, we use to spend some too few days here at our hotel Laguna. Since 2006 date of my first stay, this marvelous place doesn't released me. If you are looking for calm- and quietness, this place is well indicated with its large pools and its several hotel owned restaurants.
Particularly, his since long years serving staff, deserve to be specially mentioned. Altogether very friendly, motivated and devoted people, for who the word GUEST is not empty of sense.
For the location personally, I prefer the fourth level of the main building especially room 444, but that is personal. I can only recommend our hotel Laguna, administrated know since one or two years by the luxury collection.

If a had personally even to change something, it is the obligation to pre-pay the stay at reservation and to obligate the staff to sign new contracts every year. Then know that EVERY staff working here know, is almost for me: OUTSTANDING and... if God will allow it me, I'll come back here to this paradise in two years.

Room Tip: Choose a room on garden side, absolutely outstanding...!
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Markus E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Markus E,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Allow us at first stage to extend our utmost gratitude for keep return every two years as your holiday ritual to The Laguna and also for sharing your experience with us on TripAdvisor.
By reading your review as voice of our customer we then learn and can notice our guest preference and as already mentioned your adobe room we happily well noted it on your booking profile.

Further, we are delightful to discover that you always have a remarkable days on every visit that particularly because the friendly, devoted and attentive service rendered by our associates
as you mentioned who will surely be happy upon hearing your comments. By this review, this is another reason for me to proud of my dedicated team who did an extra mile to make our guest stay flawless.
Other than above, you also highlight on the marvelous & quite place with large pools around the resort which even more made your stay enjoyable one.

Once again, thank you for made The Laguna as your home away from home and we do hope you keep enjoy your days at the resort.

With my best regards,
Lucia Liu
General Manager

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Reviewed 4 weeks ago

Not far away from Denpasar airport.excellent location in the beach.staff are very courteous. Rooms are neat n clean. Both restaurants serve multi cuisine and good in taste. Realistic meaning for home away from home.

Room Tip: Laguna facing rooms are real great choice.
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Stayed: November 2017, travelled with family
Thank Babu1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Babu1961,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We would like to thank you for your kind review which motivates us to continuously provide a high standard of service to our guests. Indeed that the resort is only 25 minutes drive from the International Ngurah Rai airport and located on the beautiful sandy beach. Thank you also for highlight on the cleanliness and neat of the room and the high quality food.

On behalf of The Laguna Team, we look forward to welcoming you back soon and sharing other wonderful holiday experience with us.

Sincerely yours,
Lucia Liu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: RM632 - RM1,485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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