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Savings alert! 29% below average rates

The price you found is 29% lower than this hotel's average rate of US$417/night.

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Reviews (3,739)
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Reviewed 17 November 2017 via mobile

Great resort, excellent beach location, very relaxing, staff are very professional and food is quality. The pools are endless and there has not been any over crowding. We enjoyed our time here and will definitely be back soon.

Stayed: November 2017, travelled as a couple
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thelagunanusadua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 18 November 2017

Dear Julie D,

Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you for staying at our resort recently and it’s pleasing to learn that you have a memorable and enriching experience with us.

Our resort strives to be the ultimate location for peace and relaxation, and this is why guest privacy and overall tranquility is so important to us. Overall, we are happy to know your impression of our resort was exceptional, and we look forward to welcoming you back once more in the near future.

Sincerely yours,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Arrived here to stay for 5 nights for our honeymoon and overall it was a great experience.

The hotel was very nice although I'm not certain the room was 5 star quality. The obvious selling points of the resort are the endless swimming pools which surround the rooms and the 6 restaurants it boasts.

The breakfast buffet is exquisite. It has just about everything you could want (apart from ice cream - I always want ice cream). The quantity, quality and selection is more than you could ask for.

Some drawbacks of the resort would be the extortionate prices of drinks from their beachfront restaurants/bars. Almost £5 GBP for a straight forward drink which is very very overpriced for Bali. To make matters worse, they forbid locals selling ice cold drinks or fruit on the beach, which leaves them struggling to make a living selling useless junk like arm bracelets that no one wants or needs.

The evening buffet,while a great banquet of high quality food, is also overpriced in my opinion. There are many other nice restaurants worth checking out nearby.

The room was clean and tidy but not spectacular. The staff did an amazing job each day cleaning and tidying the room and we were kept well stocked up with great quality complimentary tea and coffee during our stay. The other amazing perk which we greatly appreciated was the complimentary bottles of water. Something which other hotels and resorts could learn from.

Overall we had a very enjoyable stay and were sorry to be leaving Laguna.

The gardens are beautiful and

Stayed: November 2017, travelled as a couple
Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thelagunanusadua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 18 November 2017

Dear Stuart T,

Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

Thank you very much for sharing your experience with other travelers via Trip Advisor.

I am so glad that we made your honeymoon experience a memorable one and that you were impressed with the resort and facilities, the variety and quality of breakfast also the service we offer.
Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our signature service from the heart.

I am looking forward to welcoming you back soon again and please do not hesitate to contact me directly as I will be delighted to personally assist you with all the arrangements.

Sincerely yours,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Every second year, we use to spend some too few days here at our hotel Laguna. Since 2006 date of my first stay, this marvelous place doesn't released me. If you are looking for calm- and quietness, this place is well indicated with its large pools and its several hotel owned restaurants.
Particularly, his since long years serving staff, deserve to be specially mentioned. Altogether very friendly, motivated and devoted people, for who the word GUEST is not empty of sense.
For the location personally, I prefer the fourth level of the main building especially room 444, but that is personal. I can only recommend our hotel Laguna, administrated know since one or two years by the luxury collection.

If a had personally even to change something, it is the obligation to pre-pay the stay at reservation and to obligate the staff to sign new contracts every year. Then know that EVERY staff working here know, is almost for me: OUTSTANDING and... if God will allow it me, I'll come back here to this paradise in two years.

Room Tip: Choose a room on garden side, absolutely outstanding...!
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Markus E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 16 November 2017

Dear Markus E,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Allow us at first stage to extend our utmost gratitude for keep return every two years as your holiday ritual to The Laguna and also for sharing your experience with us on TripAdvisor.
By reading your review as voice of our customer we then learn and can notice our guest preference and as already mentioned your adobe room we happily well noted it on your booking profile.

Further, we are delightful to discover that you always have a remarkable days on every visit that particularly because the friendly, devoted and attentive service rendered by our associates
as you mentioned who will surely be happy upon hearing your comments. By this review, this is another reason for me to proud of my dedicated team who did an extra mile to make our guest stay flawless.
Other than above, you also highlight on the marvelous & quite place with large pools around the resort which even more made your stay enjoyable one.

Once again, thank you for made The Laguna as your home away from home and we do hope you keep enjoy your days at the resort.

With my best regards,
Lucia Liu
General Manager

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Reviewed 14 November 2017

Not far away from Denpasar airport.excellent location in the beach.staff are very courteous. Rooms are neat n clean. Both restaurants serve multi cuisine and good in taste. Realistic meaning for home away from home.

Room Tip: Laguna facing rooms are real great choice.
Stayed: November 2017, travelled with family
Thank Babu1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 15 November 2017

Dear Babu1961,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We would like to thank you for your kind review which motivates us to continuously provide a high standard of service to our guests. Indeed that the resort is only 25 minutes drive from the International Ngurah Rai airport and located on the beautiful sandy beach. Thank you also for highlight on the cleanliness and neat of the room and the high quality food.

On behalf of The Laguna Team, we look forward to welcoming you back soon and sharing other wonderful holiday experience with us.

Sincerely yours,
Lucia Liu
General Manager

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Reviewed 13 November 2017

I was appalled to find such a high caliber hotel who advertises luxury would be insensitive to receiving a refund for receiving a notification of a Level 3 Volcano warning where 200,000 people were evacuated.

I had booked the hotel room over 6 months ago, my intent was to have a very relaxing stay. However, with a Volcano looming to erupt where 200,000 people were evacuated, Laguan hotel refused to accommodate any type of refund for our booking. They suggested I still continue with my trip to Bali. I'm surprised and disappointed that this type of high end hotel would not entertain any type of refund given the livelihood risk of a Volcano.

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cindygyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 15 November 2017

Dear Cindygyang,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We really appreciate for sharing your feedback through the TripAdvisor page.
We learn that you have conversation with our Reservation Team in regards to flexibility of your booking which we found that it extended into 6 months.

Allow us to share that the volcano is 75 kms away from the resort, which is operating as usual. The only people who were evacuated from their villages were within 12 kms of the volcano. Also, no countries have issued travel warnings advising people not to travel to Bali, only travel advisories stating that travelers should stay away from the volcano.

We still look forward to welcome you at our resort to experience the warmth and Balinese hospitality in the near future.

With my best regards,

Lucia Liu
General Manager

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