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All reviews rooftop pool art hotel great hotel coffee machine top floor nice stay sanur beach spacious room short walk to the beach nasi goreng stayed nights the main street artsy bali ade massage channels
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Reviewed 20 February 2017

Staff were amazing. Art was very interesting. Whole place so clean. Loved the rooftop and pool. Rooms cleaned beautifully. Spacious and comfortable. We loved sipping cocktails in the rooftop bar and the pool was clean and a great size. Evening entertainment was great.

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank terrymD1144KC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 27 February 2017

Dear terrymD1144KC,

We’d like to extend our gratitude for staying with us at Artotel Sanur and sparing your moment of time in writing this review to us. As an invaluable guest to us, your touch up feedbacks is paramount to us in leading our hotel to escalate our level of perfection towards our guests’ expectations and hopes.

Together with Artotel team, we do hope to have the pleasure of welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.

We Heart You


Goya A. Mahmud
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017

The hotel is a very nice and pretty place. There's colorful modern art everywhere and the stuff is always very friendly and polite.

But be aware that the indonesian people also say "yes and sure", even if they didn't understand. For travel planning you have definitely to inform yourself outside of this hotel.

The rooms are comfortable an neat. The beds are cozy and big. (We had a 33qm room.)

The restaurant RoCA is very good! Our waiter learned our preferences (one veggie and one gluten-free), so we didn't had to explain two times. That was very helpful. The food is certainly more expensive than outside, but keen for european standard.
The breakfast buffet is enormous.
In the evening there's always a live-band. You can sing karaoke if you like, but no one ever did, when we've been there.

On top of the roof there's a lovely pool with nice view over the surrounding buildings. You can see small bats flying. There's often Gamelan-music audible from the nearby temple. There's also a SPA area with really good treatments (certainly more expansive than outside, but prices are ok).

The hotel is a central location. The main street is close and the beach also.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tinicandy83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 20 February 2017

Dear Tinicandy83,

Thank you for taking the time to share your recent stay with us. It is a pleasure to read that you enjoyed Artotel experience.

Our appreciation for highly complimenting our hotel and for your details description of the service and facilities we have offered, so that our future guest may have references when make a reservation to stay at Artotel Sanur.

We look forward to welcome you back and offering you another cozy & modern experience in near future.


We Heart You


Goya A. Mahmud
General Manager

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Reviewed 18 February 2017 via mobile

Really love this hotel. Great atmosphere, friendly staff, the room clean and the bed comfortable. Really strategic location, easy to go to the beach, shop, find food... And they offered a good price too!

Date of stay: February 2017
Trip type: Travelled with friends
Thank elliej253
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 20 February 2017

Dear elliej253,

Many thanks for your excellent feedback regarding to your recent stay at Artotel Sanur. We are truly delighted to read that you had a great experience during your holiday.

Guest satisfaction is our utmost goal and we so happy to know that entire of our savvy team did an excellent effort to make your stay to be a memorable one.

Once again, we would like to thank you for choosing to stay with us and we look forward to welcoming you back to Artotel Sanue on your next visit to Bali.

We Heart You


Goya A. Mahmud
General Manager

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Reviewed 15 February 2017 via mobile

This is a hotel to choose if you are particular about cleanliness. We had a very enjoyable 7 nights here. Breakfasts were very good. We were however a bit disappointed in the menu for lunch and dinner which somehow did not match the offerings of the rest of the hotel so we only had 3 meals here. There are many good restaurants very close to the hotel so this was not an issue but they will need to have a look at this if they wish to fill the empty seats. Would I return? Of course I would. It's well positioned to many good restaurants and the beach.

Date of stay: February 2017
Trip type: Travelled as a couple
1  Thank ErrolS769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 16 February 2017

Dear Errol S,

Thank you for taking the time to leave your review about Artotel Sanur. Happy to hear that you liked the cleanliness of our hotel also the breakfast.

I'm really sorry to hear that your stay was not up to your expectation, especially about the quality of food and beverage.

We have taken some necessary actions based on your feedback, on your disappointment toward your lunch and dinner menu. Your feedback is greatly appreciated, it enables us to improve our service.

We hope that you will give us another chance, and to experience the true Artotel experience.

We hope we will be able to welcoming you in the future.


We Heart You,


Goya A. Mahmud
General Manager

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Reviewed 13 February 2017 via mobile

I've spent about 5 weeks in Bali overall and Artotel Sanur has been my favourite. I loved the quirky modern decor throughout. Rooms were spacious and modern. Staff were incredibly friendly and helpful. Dinner was great but a little pricey. Location is pretty good too, close to Sanur beach but a little walk to more restaurants. Best of all is the infinity rooftop pool with spectacular views! Highly recommend it

Date of stay: December 2016
Trip type: Travelled as a couple
3  Thank Squeak_f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 16 February 2017

Dear Squeak_f,

Thank you very much for your feedback and for taking the time to post a review on TripAdvisor.

I am thrilled to read that you had a wonderful experience with us. I am very happy to read that from your room to the location everything was very satisfying. I am particularly proud to read that you found our staff are incredibly friendly and helpful. It a great reward for us to read such feedback and I won't miss the opportunity to share your comments with the whole team. I am very glad you enjoyed your stay with us and that we could make it memorable.

We all look forward to welcoming you again in the Island of Gods.

We Heart You,


Goya A. Mahmud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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