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Traveller rating
1,584
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All reviews rooftop pool art hotel great hotel coffee machine top floor nice stay sanur beach spacious room short walk to the beach nasi goreng stayed nights the main street artsy bali ade massage channels
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1,351 - 1,356 of 2,308 reviews
Reviewed 21 March 2017 via mobile

I've been to ARTOTEL in Surabaya and Jakarta before. Design wise, this is the best so far. Perhaps it is supported by its location, a corner of busy Sanur area. Surrounded by shophouses and local business plus nearby five-star hotel. It's street side cafe next to the entrance gave a nice ambience.

The design of interior of the lobby cum exhibition area is a strong statement of the art-centric hotel.
Room is very spacious and practically design. Not sure of the hotel rank, but no problem for me to give it a 4-star category.

The only minus point in the bedroom was the thick and puffy towels were already worn out and not well laundry. From floor mat, hand towel and shower towels are equally not in pristine condition.

As the street cafe, it will be tough to compete in Bali cafe scenes as the attitude of service is still a typical hotel slow-motion attitude. Friendly staff but not as responsive as service in an independent bistro / cafe.

Date of stay: March 2017
Trip type: Travelled on business
Thank BT_Wang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 31 March 2017

Dear BT_Wang,

Thank you for sharing your recent experience at the hotel via Trip Advisor.

It is thrilled to know that you were impressed with the service and facilities we are offering in all of our Artotel property.

We thankful for your constructive feedback in reference with the towel condition and certainly I will table it with our respective department head for our immediate action and improvement.

Thank you for staying at the Artotel Sanur and we hope you choose to stay with us again whenever your travel needs bring you back to Bali.


We Heart You


Goya A. Mahmud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2017

We are very happy with everything. Excellent food, massage, Friendly and helpful staff. We were on two tours wich was also a pleasure. Just enough proximity to the beach and town. Cozy rooftop pool...

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kjelleriko565
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 22 March 2017

Dear kjelleriko565,

Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com.

Glad to hear that you loved our excellent food, massage, pool also the friendliness of our staff.

Together with Artotel team, we do hope to have the pleasure of welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


We Heart You


Goya A. Mahmud
General Manager

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Reviewed 21 March 2017

We stayed a couple of nights in a Studio room with 2 twin beds. Loved the Art on the walls, and the Art installations throughout the property. The rooftop bar had a great menu for late dinners.
Breakfast buffet was wonderful ...even found guests from nearby hotels who came to Artotel to eat.
A short walk takes you to the beach.

Date of stay: March 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anne-Marie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 22 March 2017

Dear Anne-Marie W,

Thank you so much for kindly sharing the experience you had in our hotel on Trip Advisor.

We are thrilled to know that you had lovely experiences in our beautiful hotel. Your compliments of our hotel especially the art installation and the rooftop bar are much appreciated and will be shared with all the teams.

We look for your return to Bali to welcome you back.


We Heart You


Goya A. Mahmud
General Manager

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Reviewed 20 March 2017 via mobile

This hotel has a great vibe. I loved the rooftop pool and central staircase.
Perfect location for the eating strip and the beach.
Compact rooms with all the essentials covered.
There's art throughout the hotel that makes for lots of interesting spaces.
I'd stay here again.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Territory_tough
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtotelSanur, General Manager at ARTOTEL Sanur, responded to this reviewResponded 22 March 2017

Dear Territory_tough,

We’d like to extend our gratitude for staying with us at Artotel Sanur and sparing your moment of time in writing this review to us. As an invaluable guest to us, your touch up feedbacks is paramount to us in leading our hotel to escalate our level of perfection towards our guests’ expectations and hopes.

Together with Artotel team, we do hope to have the pleasure of welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.

We Heart You


Goya A. Mahmud
General Manager

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Reviewed 19 March 2017

Artotel served as our stop over before we made our way to Lembongan, We enjoyed our short stay in Artotel and whole heartedly recommend the hotel to people on a moderate level budget. I do hope the quality of food improves as the food we ordered via room service wasn't something we particularly enjoyed.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sammy636
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayu Trisna Wulandari, Other at ARTOTEL Sanur, responded to this reviewResponded 28 December 2023

Dear Sammy636,

Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.

We HeART You,

Guest Experience Manager

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