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“Good but need to renovate”

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Harris Hotel & Conventions Festival CityLink
Ranked #29 of 229 Hotels in Bandung
Reviewed 26 July 2017

The Hotel condition is good enough but there are some tools need to change or renovate such as Hot water faucet in room 718, A small pillow with a logo of Harris that was starting to look dirty. But I I love the big TV set and toiletries. And I love the location that is above the Mall. But it seems the placement of children's playroom near the pool is not quite right.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Hesta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisPOP, Manager at Harris Hotel & Conventions Festival CityLink, responded to this reviewResponded 8 August 2017

Dear Hesta H,

Cheers!

Thank you for feedback to us. We have already take a high attention to all points you've mentioned above. It will be our main concern to be follow up immediately. We do hope that we will welcome you back again to our hotel and will feel the difference experience of stay with us.

Harrisly yours,
Audrey Stella
Marketing Communication Manager
Harris POP! Festival Citylink Bandung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 469 reviews

Reviewed 19 July 2017

location is great, linked to the mall with access to many shops and eateries. Service is excellent as the team is always smiling, responsive and ever ready to serve, super!! Only concern is the access to floors is not secured as there is no access card to lifts to hotel rooms.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Siti Jamilah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisPOP, Manager at Harris Hotel & Conventions Festival CityLink, responded to this reviewResponded 8 August 2017

Dear Siti Jamilah E,

Cheers!

Thank you for your time to write a feedback to us. We are really happy to find that you were mostly satisfied with your stay. And thank you for your input concerning the safety in our hotel's access. It will be our priority to be follow up soon.

We are waiting for your next visit to our hotel very soon.

Harrisly yours,
Audrey Stella
Marketing Communication Manager
Harris POP! Festival Citylink Bandung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

The hotel is located next to the mall, has a cafe with a beautiful view of the city of Bandung, located in a strategic place to go to the tourist attractions in bandung, food menu many variations, nice room, only during my week there was never aromatheraphy which is characteristic of harris, room Bath fairly narrow, The entrance of the hotel especially access mall should be increased, access to the hotel room via elevator is quite easy without a floor security, such as harris kelapa gading, that has implemented the safety in each floor, valuable, nice and comfort hotel in bandung

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cipto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisPOP, Manager at Harris Hotel & Conventions Festival CityLink, responded to this reviewResponded 8 August 2017

Dear Cipto A,

Cheers!

Thank you for your very kind feedback to our hotel. We are really happy to find that you were loved our food, the room and other facilities that we have prepared for our valuable guest. Your comment above will convince other travelers to choose us as their accommodation when they come to Bandung.

We will waiting for your next visit to our hotel in very near future.

Harrisly yours,
Audrey Stella
Marketing Communication Manager
Harris POP! Festival Citylink Bandung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

Overall i enjoyed staying at Harris hoyel festival citylink with my family. We booked 2 rooms with connecting doors. The room were quite small along with the tiny bathroom. But the wifi was excellent.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mariasO2019QL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisPOP, Manager at Harris Hotel & Conventions Festival CityLink, responded to this reviewResponded 9 August 2017

Dear mariasO2019QL,

Cheers!

Thank you for your review about our hotel. We are happy to find that you were mostly satisfied with your stay. We do hope to welcome you back again to our hotel in very near future.

Harrisly yours,
Audrey Stella
Marketing Communication Manager
Harris POP! Festival Citylink Bandung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

This hotel is located in Pasir Koja, not far from the toll road. So it is convenient when the traffic isn't good.

The best with this hotel is that it is above a shopping mall, make easy access to foods or even shopping.

It is quite clean with swimming pool.

However, one night around 2 a.m. the fire alarm was activated alerting all people who stayed at the hotel just to know that it was a false alarm. There was no apologies from the hotel.

It would be better if the hotel apologise or even reward us by giving discount etc.

Stayed: July 2017, travelled with family
Thank Debby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisPOP, Manager at Harris Hotel & Conventions Festival CityLink, responded to this reviewResponded 9 August 2017

Dear Debby N,

Cheers!

Thank you for your time to give us some feedback. We do apologize for the inconvenience thing happened while you staying with us before. We will pay more attention for this kind of things.

We are waiting for your next visit to our hotel in very near future.

Harrisly yours,
Audrey Stella
Marketing Communication Manager
Harris POP! Festival Citylink Bandung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harris Hotel & Conventions Festival CityLink

Address: Jl. Peta 241, Bandung 40323, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Bandung
#10 Business Hotel in Bandung
Price Range: RM126 - RM201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harris Hotel & Conventions Festival CityLink 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Experience Bandung...Only 5 minutes from the Exit Pasir Koja, 20 minutes from Hussein Sastra Negara airport and 30 minutes from Kebon Kawung St. Hall railway station. Connected to the Festival CTLink Mall, which offers a huge variation of entertainment, shopping, and culinary options. ... more   less 
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Also Known As:
Harris Hotel And Conventions Festival Ctlink Bandung

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