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“i will come back again...” 5 of 5 bubbles
Review of Hotel ibis Bandung Trans Studio

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Hotel ibis Bandung Trans Studio
Ranked #24 of 223 Hotels in Bandung
Jakarta, Indonesia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“i will come back again...”
5 of 5 bubbles Reviewed 2 April 2012

Even new hotel, it was fantastic and memorable staying... an ibis style! Staff very help full and very good hospitality response...

Room Tip: higher floors make you see parts of Bandung city...
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank razakr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, 3 April 2012
Dear Bapak Razak,

Many thanks for your lovely comment, we continue to improve service and will be very pleased to welcome you one more time.

Feel free and try tpo get the Le Club Loyalty card who can give you points and faster check-in.

Best regards,

Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
bali
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

I stay in this hotel during week end with my family,this hotel offer their opening promotion rate, and the best is this hotel just beside of trans studio the family Theme Park.
When we arrive the hotel still on project, from 600 rooms they only open 300 rooms, so we stil can show workers around the hotel
The queque very long and the staff look very tired when they handle us, but with her smile she stry to show her hospitality response. I appreciate herand her help. Her is fifid, we must thank you to her for her speed to help us.

The hotel roomis similar with ibis bencoelen, but the internet is use broadband not wifi, so i must go to thier restaurant to check my mail. Buttheconection is good.

The bathroom must be fixed, due to their is open line between the glass door, so when we take a shower the water come to sink area, the floor is wet and i bathmat is not enought to dry it.

Will see in 3 month when they open all their rooms, imagine just Half of their inventory the check in proces is too long, imagine how the open 600 rooms.......should. The make self check in counter.......

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bali1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, 3 April 2012
Dear Bali 9,

Thank you for your comments and input for our daily management.
As you know, technically opening an hotel of 600 rooms in Indonesia is not really easy.

We are calling the first period "SOFT OPENING" to give us time to rectify and improve. With such good and important comments it will be good for all teh management to have clear vision of the future.

Again thank you for staying with us and hope you can try the TRANS STUDIO entertainment center next time. Our Soft opening rate is valid until 31st may 2012.

Best regards,

Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 March 2012

New Hotel and not 100% finish, many things at this hotel is not ready yet so i cannot share a lot about this hotel. The Room was ok but the bathroom is so tiny.. Staff young and they have fast responses when i need help. No Wifi in the room but they have Free Internet with cable connection for free. Lobby was so crowded and looks not so many staff to handle all the jobs. The restaurant too small for big hotel. I hope when this hotel 100% ready they will looks more nice then when i stayed there. Cheers..!!!

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DewaOzora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, 12 May 2013
Dear Sir,

We would like to extend our genuine appreciation to you for taking the time to write a detailed review of your stay with us.

Given the serious nature of your comments, the Department Heads concerned have been briefed to put your feedback on top priority for further review and action.

It is our hope that you will give us another opportunity to better serve you in the future

Feel free to contact me directly for your next booking to ensure your stay will be great

Patrick / GM
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Jakarta, Indonesia
2 reviews
4 of 5 bubbles Reviewed 13 March 2012

i stayed with my husband and two child. when we arrived about 3 pm on sunday we have to wait almost 20 minutes although they have 4 reception desk. eventhough the reception lady helpfull. yes the room is an ibis style, but i think it is worthed compared with another hotel in Bandung because we get soft opening rate plus discount from credit card. on monday, i ask the reception to extend my check out until 1 pm since i have to wait my husband and my son come back from trans studio which is only 5minutes walking.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank marseille155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, 14 March 2012
Dear Sir & Madam,

Many thanks for your review, we always appreciate the comments, coul dbe positive or negative.

Yes we have some 6 counters at thr front desk area but due to soft opening some computers are still on 'testing period" and not all are connected to our systems. A soft opening period if a period we can provide good sercice (moving to excellent very soon0 at a very afordable rate.

Durign the Soft Opening we are pleased to see day by day if wer can extend a late check-out to customers. Pleased to read you got it.

Please come backl...I will wait for your personally.

Best regards,

Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salatiga, Indonesia
Level Contributor
180 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 13 March 2012

I stayed 2 nights in this brand new hotel with my family and friends on the weekend...
Mrs. Retno Poernomo, the Room Division Manager was so friendly and humble
This hotel is just next to Bandung Super Mall and Trans Studio.

small bathroom..., no refrigerator.
it tooks 1 hour for my luggages to come in my room, maybe because of rush hours on the weekend.
a decent breakfast,.... fried noodle was tasty..
free internet and WIFI at lobby
free internet cable in rooms

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Junsurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, 14 March 2012
Dear Sir,

many thanks for your review, I personally appreciate to get feedback positive or negative and pleased to share with teh managers.

Regarding the luggage service, usually Ibis hotel doesnt provide bellboys, but in Indonesia and ibis bandung we try to help the customers. Sorry to hear that it took a bit of time to deliver the lugagge to your room, it will not happen anymore, I will personnaly check this.

Please come back to see improvements...

best regards,

Patrick
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Additional Information about Hotel ibis Bandung Trans Studio

Property: Hotel ibis Bandung Trans Studio
Address: Jl Gatot Subroto no 289, Bandung 40273, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 223 Hotels in Bandung
Price range (per night): RM155 - RM235
Hotel Class:3 star — Hotel ibis Bandung Trans Studio 3*
Number of rooms: 606
Official Description (provided by the hotel):
Mr Patrick Sibourg, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you. The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 hour room service, meeting rooms, laundry service, 4000 parking facilities, safety box, internet connection & free Wi-Fi, and self service buffet breakfast. ... more   less 
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