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Reviews (561)
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All reviewstropical gardenambassador loungeclassic roomgatot subrotoin room diningpremier roombreakfast buffettrans studio bandungswimming poolthe room was nicestar hotelrooms are spaciousbusiness triprain showerpleasant staythe check in processmeeting room
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7 - 12 of 561 reviews
Reviewed 3 weeks ago

first time to the papandayan and its totally worth it.
excellent hotel.. good service, the food is delicius, friendly staff, good location, the best hotel we've ever stayed in bandung...
overall i would love to come back for sure.. thank you papandayan...

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nanda2508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby R, General Manager at The Papandayan, responded to this reviewResponded 3 weeks ago

Dear Nanda2508,

It is with great satisfaction and honor to hear such comments from our guests, thank you so much for your kind comments. I will be sure to share your message with our associates as they do look forward to each and every one of our guests arrival and experience during their stay. Thank you again and hope to see you back soon.

Kind regards,

Bobby Renaldi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have booked for 4 rooms, and arrived at 3.30 pm, but unfortunately could not check in, the rooms are not available, still under preparation. What kind of five star hotel, if at that moment we can not check in?

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank linasuwondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great breakfast selection of menu, friendly staff. A great experience staying in this legendary hotel. My only downsize was the quality of towel, mau need upgrade on this area. Overall great staff.....

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank twhandayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The room is spacious. More expensive than several other in Bandung but worth the services. A lot of western and middle east foreigners choose this hotel for their travels. I gave the location only 3 star becouse even near BSM / Trans Studio but the pedestrian is inudewuate to walk arround surrounding area. Other weakness is limited parking area with no roof that make it difficult to car owner especially with lot of rain is common in Bandung. But this hotel definitely worth to be recommended to your coallegue.

Stayed: April 2018, travelled on business
Thank Aditya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018

The room was amazing, but the swimming pool is under renovation during our stay and no prior notification from the hotel staff regarding this matter. This issue is a bit saved by the clean and nice bathtub in the room.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank abdans2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby R, General Manager at The Papandayan, responded to this reviewResponded 3 weeks ago

Dear abdans2018,

Thank you for taking your precious time to write a review about your experience on TripAdvisor. We are delighted that you enjoyed your stay and found our room was amazing.

With regret I have noted the inconvenience you had encountered during your stay relating to the swimming pool which was under maintenance to improve the quality of our facility for our guests. We have sent notification letters to our guests' room, however our associates should have also advise you about the maintenance upon your arrival. Please accept my sincere apologies for these shortcomings. I've personally shared and discussed with related department heads to fix the problem and to ensure that similar comments will not re-occur in the future.

I really appreciate your constructive feedback, as it allows us to keep striving to perform even better in meeting if not exceeding our guests' expectations. We all look forward to welcoming you back here so that you could see the improvement of the feedback you are addressing.

Kind regards,

Bobby Renaldi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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