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Reviews (1,195)
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All reviewsbraga streetbedroom condotelroom apartmentpasar barushopping mallnice hotelbreakfast spreadbig familyfamily stayswimming pooleasy accessstrategic locationrecommended hotelmany choiceshotel is locatedbandung cityfront office
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Reviewed 7 April 2018 via mobile

The hotel is conveniently located with direct access to a small shopping mall and convenience store, plus on a good street for coffee shops and food.

However the hotel isn't as refined as the description might suggest and the bathrooms had a lot of mould on the walls. Food at breakfast has a wide range.

The service was slightly lacking, for example no towels were available at the swimming pool.

We had a three bedroom room, which was convenient for a family sharing with two bathrooms and a living/lounge area.

Stayed: April 2018, travelled with family
Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heri W, Duty Manager at Aston Braga Hotel & Residence, responded to this reviewResponded 9 April 2018

Dear Mr. Alex T.

Warmest Greeting from Aston Braga Hotel and Residence !

Thank you for choosing our hotel as your recent stay in Bandung City. As we learnt from your review, we do apologize for the shortcomings in our products, our service and our cleanliness which you have experienced and we understand that you are disappointed. Rest assured, the related department have been notified that an improvement has to be done immediately.

However, we are glad to know that you satisfied with our location which it next to mall, cafes and restaurants. Once again, thank you for sharing the constructive review. It will be our concern to develop our performance in the future. We hope to look forward for welcoming you back again at Aston Braga Hotel and Residence.

Warmest regards,

Heri Wibowo
Duty Manager

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Reviewed 27 March 2018

Due to an early in the morning occasion of a wedding in Bandung, my husband and I have to look for a hotel to get dressed quickly before we are going to the party in the heart of Bandung city. The surrounding hotels I want to book have no more king size bed, finnaly my choice felt into this hotel. The check in time suppose to be at 12.00 noon but we arrived at 9.00 am. The friendly receptionist gave us a temporary room that we could change our clothes. Later when we got our own room, I realized that this hotel is a vintage hotel. The room was not very special and the breakfast was a commoner menu. Consider to his location I think it is worthy to book this vintage hotel.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Karsiniwati K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heri W, Duty Manager at Aston Braga Hotel & Residence, responded to this reviewResponded 28 March 2018

Dear Karsiniwati K,

Warmest Greeting from Aston Braga Hotel and Residence !

We would like to thank you for share a genuine review about our hotel in TripAdvisor. We hope you enjoyed and memorable during your stay with us. It is our pleasure that success to deliver all of our best hotel qualities from our strategic location and our friendly staff.

Beside of that, your positive rating is highly appreciated and valuable for our improvement and motivate to be better. Once again, thank you for choosing Aston Braga Hotel and Residence as your vintage hotel which it is a blend concept with historical area of Braga Street. We hope could get a chance to welcome and serve you back again at your next trip soon.

Warmest regards,

Heri Wibowo
Duty Manager

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Reviewed 26 March 2018 via mobile

One of the worst hotels I've ever stayed at.

Upon arrival, no towels in bathroom, lights not working in bathroom, no hot water, room smelled like mold, bed sunken in and floor board coming apart.

The only good things about this dump is the location to Bragga street and the view should you get a high enough room.

Stayed: March 2018, travelled as a couple
Thank KurtisThrasher777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heri W, Duty Manager at Aston Braga Hotel & Residence, responded to this reviewResponded 28 March 2018

Dear KurtisThrasher777,

Greeting from Aston Braga Hotel & Residence!

First and foremost, we would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay. Please accept our deeply apologize after haven't maximize yet to deliver our best product and service so that made you didn't satisfy during your stay.

We are received all your noted then we share to management as our performance evaluation. Once again, thank you for your genuine review and critics for our improvement. We still hope could get a chance again to welcome and serve you better in the future.

Best Regards,

Heri Wibowo
Duty Manager

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Reviewed 24 March 2018

We booked 7 rooms in this recommended hotel by the travel agency. The rooms were rather old. No hair dryer and iron were to be found. We need to request for them. However, these short comings were overcome by the excellent services given by the staff. For this, we gave a solid thumbs-up.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank LazyButHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heri W, Duty Manager at Aston Braga Hotel & Residence, responded to this reviewResponded 26 March 2018

Dear LazyButHappy,

Warmest Greeting from Aston Braga Hotel and Residence !

We would like to thank you for choosing our hotel as your recent stay in Bandung City. It is our honor that success to deliver our best and excellent services from our staff. However we also regret after received your noted that your inconvenience about our room and our amenities.

Once of all, thank you for recommend our hotel and also your genuine review. We hope still could get a chance to welcome and serve you back again on your next trip.

Warmest regards,

Heri Wibowo
Duty Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

At first, choosing the right hotel in Bandung was always a trying task but not anymore. I was traveling to Bandung last week and found that this hotel will always on the top of my list in Bandung.

Strategic location..Braga street in your door step

If you love "biertje drinken" this hotel is also great, so many good beer house around. Breakfast menu was also good, I remember Mr. Michael (restaurant staff) was really helpfull.

I can say that this hotel is recommended

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank zie_jazzmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heri W, Duty Manager at Aston Braga Hotel & Residence, responded to this reviewResponded 26 March 2018

Dear zie_jazzmaniac,

Warmest Greeting from Aston Braga Hotel and Residence !

First and foremost, we would like to thank you after take your time to share a genuine review about your experience of stay in our hotel in TripAdvisor. At the same time, It is particularly pleasant to read your review on our strategic location and our variety of buffet breakfast.

Especially for our talented and passionate staff like Michael and it is our pride as whole team to deliver attention to detail and take a great care to ensure each guest feels welcome and important. Management are make sure to share your credit point and highly appreciated to him.

Once again, thank you very much for recommend our hotel. We are looking forward to the pleasure of welcoming you back again in your next trip to Bandung.

Warmest regards,

Heri Wibowo
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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