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Reviews (1,637)
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Reviewed 12 June 2018 via mobile

I came to kepler sky lounge for the first time. This lounge were nice ambience and cozy, you could relaxing and enjoy. The menu beverage has a good taste. The first i would said to great service for
Sheila amelia who greet us so warming and she can explain and what a recommended beverage! So i would like to come back for next time!

Stayed: June 2018, travelled with friends
1  Thank rien dwi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 4 July 2018

Dear Ms. Rien Dwi S,

I am sorry for being late replying to your feedback and thank you so much for your kind compliment towards our Kepler Sky Lounge's product and services,especially great service from Sheila who is very often mentioned on this site.
We hope your next visit to our hotel is just around the corner!

Yours sincerely,

Engkun Kurnia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

We went to breakfasting at hardys restaurant. The buffet has a lot of variety for main course. The staff so really nice (keiza, andri, isal). I went to kepler sky lounge for seen the lounge. I have been to order some menu alacarte. The menu has a many choice for ala carte and the beverage has nice as well. The location face towards in bandung city. I would recommend this lounge to my collegue. Thank you for great service for ms. Sheila, ms.Yeni, and marcel. Keep up the good work!

Stayed: June 2018, travelled with friends
Thank Tari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 4 July 2018

Dear Ms. Tari S,

Thank you for sharing such a great feedback on this site. Very pleased to read that you had a great time while having a breakfasting in our hardys restaurant back on fasting month. Lots variety of buffet and ala carte, great taste of our beverage and services from all staffs especially Keiza, Andri, Isal, Sheila, Yeni and Marcel; will definetely convey your kind compliment to them personally.
Will surely keep up and maintain the great service, Grand Mercure Bandung Setiabudi is looking forward to be a part of your journey again soon.

Yours sincerely,

Engkun Kurnia
General Manager


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Reviewed 8 June 2018 via mobile

It was the first time visited grand mercure hotel, but for me this is one of the best hotel i ever visited in Bandung especially for breakfasting package all u can eat menu. The hotel is so clean, the staffs are very friendly and nice. And the restaurant so cozy and of course, i like all variance menu very much. The foods was so delicious, i tried all variance menu and no one made me dissapointed, until i felt so full so thankyou so much grand mercure hotel especially for Mr. Dudi and Ms. Meli for the nice welcoming and good services in hardys restaurant, very good job! And also big thanks to Ms. Eva who was very helpfull to me and my friends for looking around the hotel and also helped us to take a picture at every good spot in this comfortable hotel. So thankyou and it was the good experince for me and my friends had breakfasting here.

Stayed: June 2018, travelled with friends
Thank Iya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 4 July 2018

Dear Ms. Iya M,

I am sorry for being late replying to your feedback and thank you so much for your kind compliment towards our hotel product and services. Clean hotel, friendly and nice staff, cozy restaurant with wide variety of food; Thank You!
Will surely extend your kind compliment to Mr. Dudi, Ms. Meli and Ms. Eva. We hope your next visit to Grand Mercure Bandung Setiabudi is not too distant future.

Yours sincerely,

Engkun Kurnia
General Manager

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Reviewed 5 June 2018

I was stayed for the 2nd time at Grand Mercure but this time I found that the swimming pool was a bit dirty with tissue and guests also swam without swimming wear (short jeans and t-shirt) consequently the pool water became more cloudy and dirty so that my skin was ichy when i was swimming. Recommend to control the pool and warn guests otherwise it gonna distract other guest comforts.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Hchen888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 4 July 2018

Dear Mr. Hchen888,

I am sorry for being late replying to your feedback. Thank you so much for such a great feedback on this site. We certainly have taken your constructive comment seriously and would like to thank you for taking the time and trouble to write it and share it.
Hope to see you again soon.

Yours sincerely,

Engkun Kurnia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

Very helpful and friendly staff!
Buffet Breakfast is a superb generous spread of high standard!
Nice pool and other facilities such as spa and massage and gym and 9th floor lounge Kepler, lovely views and cushioned swings to relax in during evenings and nights .

The hotel is situated away from the city with beautiful views of the surrounding hills.
There is no noise pollution from the traffic and it is not a long drive to the tourist attractions such as Paraguay Volcano and Kawah .

Will definitely recommend this hotel to friends !

Stayed: May 2018, travelled with friends
Thank grace t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 6 June 2018

Dear Ms. Grace T,

Thank you for your fantastic review! Very happy to hear that our staff and service met your needs and expectations. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions.

Thank you for your trust in us and recommending Grand Mercure Bandung Setiabudi to your friends and other travelers who read your review.

Looking forward to welcoming you back !

Yours sincerely,

Engkun Kurnia
General Manager

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