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All reviews direct access premium deluxe room exclusive hotel check in process rain shower comfortable bed ironing board valet service every corner bussiness trip biggest mall breakfast selection city view swimming pool hotel is located front desk staff parking area
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Reviewed 17 January 2021 via mobile

Spending our 3 days 2 nights in Four Points Pakuwon and it was relaxing and fun.
We love how the staff welcome us with their sincere gesture and ready to assist attitude.
The check-in process is smooth and fast.
We love our spacious room, which is perfect for our 2 years old baby boy, who love the room and running inside the room soonest we enter it.
I do love the rain shower and bath amenities, it give the refreshing moment.
Love how the housekeeping attentively provide what we ask and make our room so neat.
We certainly enjoy our breakfast here, their pastry is good, the bubur madura i love it, even our boy love the kiwi juice even it's his first time.
We feel sad cause we can't use the pool area since there's a governor regulation to limit pool access during festive and new year holiday.
We do feel really welcome during our stay here and certainly want to spend our next stay in Four Points Pakuwon Surabaya.
Additional it's located perfectly, a walking distance mall, a lots of eating choices.
Thank you Four Points Pakuwon.

Date of stay: January 2021
Trip type: Travelled with family
Thank frankly-malumbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamsyah Jo, General Manager at Four Points by Sheraton Surabaya, Pakuwon Indah, responded to this reviewResponded 2 weeks ago

Dear frankly-malumbot,

Thank you for taking time to share your valuable feedback and staying with us during your trip to Surabaya.

Your feedback is a song to our ears, we’re delighted to hear that you enjoy your experiences. Your feedback regarding our attentive services, food and beverage offerings and top notch cleanliness standard has been shared to the hotel team as an example on delivering a genuine care and comfort to the guests.

Despite those beautiful experiences, swimming pool closure due to government regulation has short falling to met your expectation. We do hope that you will be back again with our pool opening.

Once again, thank you for sharing your valuable feedback, hopefully we’ll welcoming you back whenever your travel brings you back to Surabaya.

Sincerely,

Alamsyah Jo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021 via mobile

We spent two nights here. The room was clean and spacious. Nice breakfast. The staff was friendly. Perfect location in the heart of West Surabaya, connected to Pakuwon Mall. Nice stay, will be back for sure

Date of stay: December 2020
Trip type: Travelled with family
Thank 543felicias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamsyah Jo, General Manager at Four Points by Sheraton Surabaya, Pakuwon Indah, responded to this reviewResponded 17 January 2021

Dear 543felicias,

Thank you for taking your time to share your valuable feedback, and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel to stay.

We're delighted to learn that outstanding service from our associate, hotel convenient location with Pakuwon Mall, and your enjoyable breakfast experience with us has been one of your travel highlights in Surabaya. Your feedback has been shared to the hotel team as an example in delivering a genuine care and memorable service to the guests.

We do hope to welcoming you back whenever your travel bring you back to Surabaya.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2020 via mobile

Stayed for business trip. Check in was efficient. As titanium elite I was upgraded to junior suite, which actually only a corner room with strange layout and less spacious.
No rain shower and hot water pressure is a bit weak. Housekeeping made up my room in a hurry and leave some areas uncleaned.
Breakfast is good, nice food spread buffet and local menus. Efficient services as well.

Date of stay: December 2020
Trip type: Travelled on business
Thank Indojourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamsyah Jo, General Manager at Four Points by Sheraton Surabaya, Pakuwon Indah, responded to this reviewResponded 22 December 2020

Dear Indojourney,

We recognize your valuable time and appreciate honest feedback you shared on our TripAdvisor. We are happy to learn that our breakfast and services did meet your expectation. However, it has come to my attention that the design of Junior Suite and housekeeping sequence has not live up to your overall expectation. On behalf of the hotel team, we apologies for falling short of meeting your expectation.

As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations. We will do comprehensive discussion among the respective departments to review housekeeping processes in the hotel.

Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, We do hope you will consider Four Points by Sheraton Surabaya, Pakuwon Indah on your next journey to Surabaya so that we can deliver the guest experience you deserve.

Sincerely,

Alamsyah Jo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2020

Very nice hotel. Excellent and friendly staff. Direct link to Pakuwon Mall. Room size is good enough, but the shower area is a little small and lacking of a rain shower. Car parking is a little confusing. Other than that, everything else is exemplary, one of the best value hotel around.

Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
Thank tungky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamsyah Jo, General Manager at Four Points by Sheraton Surabaya, Pakuwon Indah, responded to this reviewResponded 17 January 2021

Dear Tungky,

Thank you for taking your time to share your valuable feedback, and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel in Surabaya.

We're delighted to learn that hotel convenient location with Pakuwon Mall, and your enjoyable stay with us has been one of the highlights from your travel. Your feedback has been shared to the hotel team as an example in delivering a genuine care and memorable service to the guests.

We do hope to welcoming you back whenever your travel bring you back to Surabaya.

Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2020 via mobile

I stayed at this hotel during business trip to Surabaya, i choose this hotel because the hotel is located within the biggest mall in surabaya, and after i got into my rooms, as expected room are beautiful and spacious, the bed and pillows it self were so comforting and perfect for snuggling all day,nice and clean, good water pressure in the shower and Ac works with well, wifi was super fast and the staff super friendly especially housekeeping staff, stay here are met my expectations.

Date of stay: November 2020
Trip type: Travelled on business
Thank emprescode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamsyah Jo, General Manager at Four Points by Sheraton Surabaya, Pakuwon Indah, responded to this reviewResponded 30 November 2020

Dear Emprescode,

Thank you for your time to post your comment on Tripadvisor, your time is appreciated.

I am happy to learn that you had an excellent stay here at Four Points by Sheraton Surabaya, Pakuwon Indah, starting from the comfort of our room, the various spread of dining options and facilities offered for family.

Again thank you for taking the time to share your feedback with us and I do look forward to welcoming you back the next time you visit Surabaya.

Sincerely.

Alamsyah Jo
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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