When we checking in at Novotel Surabaya we get some trouble with the receptionist due to we can't upgrade our room with accor room upgrade voucher although the room that we request is available, Thank to the manager Mrs Marlena that finally give us the room as we request after we wait for one hour.
Beside unexpected experiance when check in, we get pleasant stay at this hotel, room is very spacious, clean and good view of beautiful landscape of swimingpool and location is in city center just next to Carrefour Kali Mas . Breakfast is superb, there are so many activities for our children in week end: cooking class, horse riding, painting, game etc.
We recommended this hotel for great family holiday break.More
- Free Wifi
- Free Parking