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Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of US$39/night.

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Reviews (164)
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41
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All reviewsbudget hotelnear the train stationhelpful staffsdays staybusiness roombed linencheck in and check out processcomplete facilitiesconvenient locationaffordable priceroom was cleanwi figreat roomsmall roomnice hotelwalking distancebreakfast menu
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88 - 93 of 164 reviews
Reviewed 29 January 2015

I spent 1 nights in this budget hotel. Pros: centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, efficient check in & check out process, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in room, 24 hrs coffee shop and room services, the food taste was ok. Cons: the internet connection was unstable, the shower was not hot enough. Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), shower kit (Rp. 10.000,-). Now, the towel is free of charge. The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

  • Stayed: January 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

First the good stuff:
The hotel is only 8 months old, so in good material order, the beds are OK and the shower is great. Good wifi and pleasant surroundings though rather corporate and soul-less. Good coffee when it's available.
Onto the less good:
The business model is very grasping, you will be asked to pay up front and in full and there is a reason for this; after being asked to pay a deposit " just in case", more money for towels and shower kit, I wanted to leave within 10 minutes. If you add the 'extras' to the nominal room price, you can stay in much better places for the same (or less). The hotel food is very poor and very expensive, and if you are needing an early start (before 0800) there is no breakfast, coffee, etc available. I am quite happy to eat street food, but the location of this hotel means that you need to find a taxi to find any food early in the morning.
The inexperienced staff are dressed like Burger King lookalikes and if you are an international traveller, you'll need your bahasa indonesia. On complaining about the very poor standard of food, I was told by the waiter that the Manager was out (standard corporate message). I then discovered that the lady standing about 3m away is the manager.

Room Tip: Choose a room in another hotel
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

in center of city, but inside street. No towel, no bath accessories
Budget business hotel. Clean room, clean bathroom. With Wi-Fi and TV. Not include breakfast. But good for budget business hotel. Recommended ...

Stayed: August 2014, travelled on business
Thank robertwesleyjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

A great cheap place worth its value. The hotel is new and you can see and feel it. It's spotless. Besides the delux room is huge, bed is comfortable and all works great. A must in Surabaya!
From a train station it's a five minute walk and to get to any place with food and shop it's another 10 min by cab or 20 min walking. They have no breakfast but downstairs there is a tiny shop with lots of stuff. The people working here are friendly and helpful!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AgaTheBlueTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

For the 1'st time i slept at cityhub hotel, gubeng surabaya.
For the room, very clean & comfort..
I can sleep very well..
Room design very elegant & simple..

Even the room very small,
Design of the room very elegant.
The color choosen very wise and elegant.

I recomended if you will take a trip for business, you can sleep at this hotel..

Tq/eko

Stayed: June 2014, travelled on business
Thank ekokurniawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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