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“Bad internet connection”
Review of Hotel NEO Gubeng

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Hotel NEO Gubeng
Ranked #33 of 136 Hotels in Surabaya
Reviewed 9 May 2015

I spent another night in this budget hotel, but the internet connection still bad. If the Internet connection is not immediately repaired, then this hotel is not suitable for business.
This hotel needs to evaluate their room rate and services, because a new two star hotel located very close to this hotel offers a lower price include breakfast.

Pros: centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, efficient check in & check out process, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in the room but the connection was bad, 24 hrs coffee shop and room services.

Cons: not too economical when compared to the new competitor, no free breakfast, the internet connection was unstable, the shower was not hot enough.

Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), shower kit (Rp. 10.000,-). Now, the towel is free of charge.
The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

Room Tip: for saving money, choose nano room if you are solo traveler
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  • Stayed: May 2015, travelled on business
    • Location
    • Rooms
    • Service
4  Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 86 of 151 reviews

Reviewed 29 January 2015

I spent 1 nights in this budget hotel. Pros: centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, efficient check in & check out process, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in room, 24 hrs coffee shop and room services, the food taste was ok. Cons: the internet connection was unstable, the shower was not hot enough. Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), shower kit (Rp. 10.000,-). Now, the towel is free of charge. The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

  • Stayed: January 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

First the good stuff:
The hotel is only 8 months old, so in good material order, the beds are OK and the shower is great. Good wifi and pleasant surroundings though rather corporate and soul-less. Good coffee when it's available.
Onto the less good:
The business model is very grasping, you will be asked to pay up front and in full and there is a reason for this; after being asked to pay a deposit " just in case", more money for towels and shower kit, I wanted to leave within 10 minutes. If you add the 'extras' to the nominal room price, you can stay in much better places for the same (or less). The hotel food is very poor and very expensive, and if you are needing an early start (before 0800) there is no breakfast, coffee, etc available. I am quite happy to eat street food, but the location of this hotel means that you need to find a taxi to find any food early in the morning.
The inexperienced staff are dressed like Burger King lookalikes and if you are an international traveller, you'll need your bahasa indonesia. On complaining about the very poor standard of food, I was told by the waiter that the Manager was out (standard corporate message). I then discovered that the lady standing about 3m away is the manager.

Room Tip: Choose a room in another hotel
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

in center of city, but inside street. No towel, no bath accessories
Budget business hotel. Clean room, clean bathroom. With Wi-Fi and TV. Not include breakfast. But good for budget business hotel. Recommended ...

Stayed: August 2014, travelled on business
Thank robertwesleyjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

A great cheap place worth its value. The hotel is new and you can see and feel it. It's spotless. Besides the delux room is huge, bed is comfortable and all works great. A must in Surabaya!
From a train station it's a five minute walk and to get to any place with food and shop it's another 10 min by cab or 20 min walking. They have no breakfast but downstairs there is a tiny shop with lots of stuff. The people working here are friendly and helpful!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AgaTheBlueTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel NEO Gubeng

Address: Jl. Jawa no. 17-19, Surabaya 60281, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #33 of 136 Hotels in Surabaya
Price Range: RM75 - RM123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel NEO Gubeng 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Hotel NEO Gubeng Surabaya is a charming boutique budget hotel featuring 58 rooms over three different room types, complimented by two modern meeting rooms, a coffee shop connecting to a bright and aery lobby and ample of parking space. ... more   less 
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