Back to stay at this hotel after managed by Aston and rebranded as Neo Hotel, and feel there has been a lot of positive changes.
- Centrally located
- Near local restaurants and cafes
- Easy to get public transport
- Valuable price
- Friendly and helpful staff
- Efficient check in & check out process
- Quiet and comfortable bed
- Strong shower with good temperature
- Medium led tv with international channels
- Free internet wifi in the room with good connection
- 24 hrs coffee shop and room services.
- Room was not too clean, some hairs on bed linen
- Must ask help from the operator (0) to order room services, because no one answered when I called 100 at 1st & 2nd night.
- Many foods on the room service menu were sold out.
- When I made a room service order, I was handled by internship staff. She has no capability to explain the menu when I asked.
- Official Description (provided by the hotel):
- The Hotel NEO Gubeng Surabaya is a charming boutique budget hotel featuring 58 rooms over three different room types, complimented by two modern meeting rooms, a coffee shop connecting to a bright and aery lobby and ample of parking space. ... more less
- Reservation Options:
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