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Stephen L
Cambridge, United Kingdom
A good hotel in Medan
Review of Aryaduta Medan
4.0 of 5 bubblesReviewed 1 Nov 2023
If you are in Medan N. Sumatra then this hotel should meet your needs. Located around 40 mins from the Airport it has well appointed bedrooms, comfy beds, well stocked bathroom. Good restaurant with Asian and Western breakfast options. Large out door pool.
Date of stay: October 2023Trip type: Travelled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (1,002)
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10 - 15 of 1,002 reviews
Reviewed 7 October 2023

Good. Stay, nice view, great location, nearby covention senter but poorly the mall waa closed permanently and I love their polo facility but if you come in the weekend it was crowded, the room look old but it very maintain

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Rian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aryaduta Medan, Sales at Aryaduta Medan, responded to this reviewResponded 9 October 2023

Dear Mr Rian S,

Warmest Greetings from Aryaduta Medan!

Thank you for choosing Aryaduta Medan as your preferred accommodation and taking your valuable time to review us.

Thank you for sharing your wonderful review and high ratings. We are pleased to know that you have enjoyed our facility especially the pool. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your kind words and appreciations with all the team members.

Once again, on behalf of the entire hotel team, I would like to thank you for your recent stay and positive feed back. We look forward to welcoming you back to Aryaduta Medan in the near future.

Sincerely Yours,

Silvey Tangkilisan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2023

I stay with my family on the weekend, very satisfied, good 4 stars hotel in medan, old but still maintenance well. I like the room, cleanliness , the staff vert polite, breakfast very good with wide of variation , the taste very good, i like lontong medan corner, a lot variety of salad , the local fruit as well. will stay again when i am back to medan,also the pool side very good. kudos aryaduta medan .

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank SriWTjahyadi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aryaduta Medan, Sales at Aryaduta Medan, responded to this reviewResponded 2 October 2023

Dear Ms Sri W Tjahyadi,,

Warmest Greetings from Aryaduta Medan!

Thank you for choosing Aryaduta Medan as your preferred accommodation and taking your valuable time to review us.

Thank you for sharing your wonderful review and high ratings. We are pleased to know that you have enjoyed our hotel especially the food and staffs' hospitality. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your kind words and appreciations with all the team members.

Once again, on behalf of the entire hotel team, I would like to thank you for your recent stay and positive feed back. We look forward to welcoming you back to Aryaduta Medan in the near future.

Sincerely Yours,

Silvey Tangkilisan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2023

Good , nice hotel Mr Ezhumalai ascoted us in a pleasant way Also the reception staff ms sneha they were very welcoming , The ambience was good we are hoping to come agoin thanks for this beautiful stay team

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Alfian Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aryaduta Medan, Sales at Aryaduta Medan, responded to this reviewResponded 23 September 2023

Dear Mr Alvian Y,

Warmest Greetings from Aryaduta Medan!

Thank you for choosing Aryaduta Medan as your preferred accommodation and taking your valuable time to review us.

Thank you for sharing your wonderful review and high ratings. We are pleased to know that you have enjoyed our hotel and staffs' hospitality. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your kind words and appreciations with all the team members.

Once again, on behalf of the entire hotel team, I would like to thank you for your recent stay and positive feed back. We look forward to welcoming you back to Aryaduta Medan in the near future.

Sincerely Yours,

Silvey Tangkilisan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023 via mobile

Pooly maintained pool, water quality in the pool is poor with dangerously high levels of chlorine, the water looks milky or cloudy and after swimming it it for 45minutes a layer of skin pealed of my hand and a little on my face, the skin on my face felt very tight and extremely dry! I also spoke to the reception about my concerns but they weren’t interested in listening and just lied about the condition of the water!

Room tip: It’s a nice looking pool but it’s not maintained properly and they overdose the water with chemicals!
Date of stay: September 2023
Trip type: Travelled solo
Thank Scenic22961274512
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2023

The staff were very polite but the hotel is more like 2 star...badly maintained, pillows smell and on Saturday morning at 9 am they started drilling and knocking. Spoiled my whole experience and what lil I liked about this hotel. Just looking at the GM generic replies to all the review shows he is a local 2 start GM . Sad reality...Change the GM and get a proper management company to manage this hotel..such a shame, and please change the Executive Chef as well , food is rubbish .!!!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Mel R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aryaduta Medan, Sales at Aryaduta Medan, responded to this reviewResponded 12 September 2023

Dear Mel R.,

Warmest Greetings from Aryaduta Medan!

Thank you for choosing Aryaduta Medan as your preferred accommodation and taking your valuable time to review us.

We are pleased to hear that you found our staff to be very polite and truly sorry to hear about the unpleasant experience that you had while staying at Aryaduta Medan. Your feedback about the unpleasant smell of the pillows has been shared with the Department concerned and measures will be taken to prevent such a thing from happening in the future again.

Regarding your comment about the food, if you don’t mind, could you tell us what you don’t like about it, so we will know where to start from to rectify it. Kindly drop us an email through Maria - Marketing Communication Manager at: marcom.ame@aryaduta.com and we will respond to you as soon as possible.

Once again, our sincere apology for the inconvenience and should we be given the opportunity, we will try our best to make it up to you on your next visit to Aryaduta Medan.

Sincerely Yours,

Silvey Tangkilisan
General Manager

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